Employees and payroll
Recently active
When entering bank info for employee direct deposit, QBO allows only numbers; one of our employees has letters in their account number, so direct deposit fails. Intuit could easily fix this, but there is no way to report this. I have used "feedback" for this, but am not hopeful it will reach anyone who could do something about it. This was not a problem in QB desktop versions, by the way. So, two questions:1. Does anyone know of a work around for this?2. How do you report a "bug"?Thanks.
Original commenter did not share additional details
Our PTO policy is .7 hours accrued per 40 hours worked, up to 40 hours per anniversary year. Unused time rolls over to the next anniversary time available. It is my understanding that QBO resets the time used annually. I want to manually reset an employee's time used. Is that possible? If so where? This is an issue when an employee has time unused time on their anniversary date. Let's say an employee has used 30 hours and has 10 hours of PTO available on their anniversary date. They are capped at 40 hours so they are not accruing any PTO time. The AVAILABLE BALANCE should still be 10 hours, but the time used should be zero. How can I do this?
Hello, I need some help in determining which form I need to file for ACA, is is from 1094_C or 1095-C? Any help will be appreciated and i will appreciate if you let me know which services I can use to electronic file this to IRS before March 31. What can i understand this is the last day to file. Appreciated all the help i can get. Thanks,
How to fix the Pay date is in a filing period which we did file a form in Texas
We have one employee who did not work any hours in the last pay period. Do I still need to run payroll?
One of my employees is unable to see his payroll information in Workforce. It seems he is able to log in but he gets a message that says "We weren't able to show your payroll info" and "refreshing your screen often fixes the problem." (I attached a screen shot.) We've refreshed many times, logged out and in several times and no changed. I logged into my own Workforce and had no issues. What else can be done so my employee can view his paystubs? He seems to be the only one having this problem.
I tried to send direct deposit yesterday and got the following warning: Problem creating request file. We tried to send your payroll information, but the transmission failed. After a few hours online and on the phone with Intuit, no fix. Anyone else having this error? Any fixes? Thanks!
Quickbooks, remove the "don't know how to pay button" from emails to customers. It confuses them.
QuickBooks has notified me that I have payroll taxes to send from three different paychecks from last year. This pop up occurred this week and under action for all three dates it says "to send" instead of "complete". These dates are months ago and are just now showing that taxes need to be sent. It is saying that I owe taxes on a few different employees on each of those dates, but not all of them. The problem is that the amounts requested to send have been paid and show up as paid on my ledger. But the message to send payroll taxes related to these employee withholdings does not go away. Also, when I load into an older saved file it shows that those payroll taxes for those particular employees were paid and debited from my account. Essentially, QB is requesting that I send payroll taxes for a couple of paychecks last year that I have already paid in full, and my ledger and bank account attest to that. What should I do and who should I contact? The QB online agents were not he
requesting an email follow up
I need to talk with a manager about our W-2s and payroll. Which are wrong for January and February of2023. I have talk to three different people and but keep getting disconnected. I need to get this corrected asap.
I've spent nearly 2 weeks, spoken to at least 10 different QuickBooks folks, both via chat and phone, wasted HOURS of my time, only to be sitting here on January 10th, still unable to properly process my Alabama payroll. I was told by a QuickBooks Payroll Manager that the update was going to be rolled out last Friday, January 5th. The update containing the code we need was sent out a long time ago, but the update that actually makes it work still has not been sent out. Of all the folks I spoke with at QuickBooks payroll, only TWO even knew what I was talking about. The questions from Alabama users all over the QuickBooks forums are filled with "canned" answers to contact Customer Service, which is a complete waste of time and will only add to your frustration! QuickBooks, this is 100% unacceptable. We are paying for a service that you are NOT providing. There is no way to actually speak with someone that will give us an accurate answer. Th
I have paid this contractor before with no issues. I just received this message:Dear SummerWe are unable to process your payment of $ to ___ by direct deposit.Please print and deliver a paper check to your contractor on 2024-02-23.If you want to pay your contractor by direct deposit contact us immediately for assistance.Thank you for choosing QuickBooks Online.Sincerely,The QuickBooks Online Support TeamThoughts??
i used to be able to enter a 'cash advance' and now there is no place to do so.
I keep getting this message ? When trying to add a bonus to an employee.
I have an employee who needs to be paid 2 separate paychecks each pay period. I previously had QB Desktop Pro and have since had to upgrade to Enterprise 2023. QB allowed me to have 2 employees with the same information before I upgraded to Enterprise. He asked me to update his filing status for tax purposes and it will not let me save the change because it tells me that a duplicate SS# exist. How do fi fix this?
I've already created paycheck and submitted to direct deposit. Now I have a correction to make to one paycheck. Can anyone help with instructions to do this? TIA!
When I enter payroll hours and process for direct deposit the checks are stuck. When it prompts you to "send to Intuit" I get onto the next screen follow steps and put in pin. It acts like its processing. Then just quits and checks are still sitting there, this has been going on since LAST September, every single payroll. I have contacted online chat and called customer service. Each time I am required to follow the same steps.... again and again, to no avail. No matter what they try it just doesn't work. Our I.T. tech support company has also spent numerous hours making sure it is not on our end. We are being charged for this service and it is not working. I run payroll every other Monday, I have been told that a c.s. rep would call after 11:00 am to check on the direct deposit for that run. It's a crap shot if they actually call you back. The latest "I'll call you back Monday" was January 22nd guess what.... still wait
