Manage customers and Income
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Hi there, As of 12/03/21 - Quickbooks Online (Australia) -When copying a previous invoice sent, it does not copy all of the billing address correctly - it just uses the original address saved on template. Prior to 12/03/21, You were able to copy invoices and it would pull the data across correctly. Now it cuts the manual data you have entered in the past and defaults to the saved addressee. This is problematic, when we bill different clients, from the same organisation Ie John smithXYZ company & Sarah smithXYZ company Now, when you copy the invoice from previously sent invoice,all you have is "XYZ company" and the copied line items from previous invoice. This is a huge issue as individual clients have data such as addresses, billing codes , reference number etc. I have asked live chat and support agents have no idea. Any one know or experienced this before and how to fix it?
I've turned on the Shipping Option under Account and Settings > Sales > Sales form content and then selected the Shipping Income Account in Account and Settings > Advanced > Chart of accounts The Shipping Income Account configuration is shown in the attached image, but still when creating invoices I have to choose the Tax Rate for the Shipping Amount near the totals each time. Is there a way where it will automatically default to 'GST'?
Agent is customer. Entire unit block is sub-customer, then I need to separate each individual unit as prices vary. I invoice to the unit block through the agent.
On certain invoices, GST (10%) has been selected but is not applying to the total amount creating errors. Can you please assist.
