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This Posted on Trustpilot tonight.Got to be the worst company in the world to deal with when you complain.Have used them for years, and have a support package for a monthly subscription on Desktop Pro with Payroll.Today I reconciled my bank statements and found that for four months they have been charging me twice every month, for the same package. I call them and get all sorts of rubbish relating to "the bank being at fault", when I know that Intuit have duplicated my subscription, ie running two subscriptions for one sole trader for the same package. Would I really want that I tell them? They ignore that statement time and again, they keep listening to me explaining their error, but then keep on repeating and insisting that I go to my bank, iaw the direct debit protection rules. I keep explaining that the bank have received two separate mandates from Intuit, and so intuit are in error. They refuse to do anything and when I get more and more exasperated with them they very stupidly as
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Hi,I know that the self employed version cannot reconcile and the essentials version can be reconciled. Does the Simple Start version have reconciliation facility? Also what is the difference between Simple Start and Essentials?Thanks
I have added previous Pay and Tax figures to a couple of employees from their P45s - their previous employers paid them a bonus after leaving - when I run their payslips for the current month the tax deduction figures are correct as they are both due to tax a tax refund as their bonus was taxed at the higher rate - but it does not include the P45 figures on their payslips for the current year - but it does show their reduced tax figures - which makes their figures look incorrect - can anyone help please
How does Quickbooks determine what are allowable expenses? I have some purchases that show up on my tax summary as allowable but then others that are for similar or the same purpose ie business insurance policies and they have been classed a disallowable? Is there an article on what is allowable and how to override Quickbooks if they have incorrectly marked it as disallowable? Sorry I have looked but can't find a clear answer.
We are just in the process of migrating to Quickbooks online and setting up CSV invoice imports. In the main this is working well and I've got all key fields mapped correctly. Is it possible to also import Customer Invoice Email Address, Shipping Date and Sales Order?And if so, what do I need to name the headers?Also, how can I tell the importer that our date format is always D/MM/YYYY and that our prices are always exclusive of tax. Having to manually set those every time we do an import is slightly annoying.
I have correctly assigned car parking receipts to 'car, van and travel' expenses, Box 20. But my self-assessment summary shows them as disallowable, which is wrong. And i can't see how to change it. Can anyone help?
Hello,Ive uploaded past bank transactions and many of them have uploaded without an amount. Should I re-upload the CSV files or enter the amounts manually.How do I enter the amounts manually? Thanks,CJ
Hello, The Quickbooks Online that I have now started to input data on has several old invoices outstanding. I can only assume that the customer did not pay and they had not been chased. Some of these invoices go back a fair way. Year ends etc. have been completed by an accountant. The business is VAT registered. The question is that if the business excepts that the invoice will not be paid should we:- Leave it on the account- Delete it - Do a credit to be offset against it How would this effect the business and the VAT element of doing these options? Thank you
When I click on the logo box in account and settings it does not give an option to upload the logo. Why not?
I have set up bolt to handle Stripe payments. In chart of accounts I have a Stripe account and a credit card charge account (expenses - finance costs). The bolt app automatically shows the invoice paid in full. When I run a simple report there are no card fees showing. Can someone tell me how to manually enter merchant fees in this instance?
A bit of help needed here for a small pub in North Devon. One of my staff is due to start maternity leave in a month or so. Since my PAYE and NI payments are quite small I have requested and received advance funding for the whole 39 weeks. Can someone advise me on how to account for this quite large sum of money?
Hi,I have a client who wants to pay me via corporate credit card, I've looked about and my best solution is to use Business Paypal.Reading online I see Quickbooks can integrate with Paypal Business. Great news aye.But I can't seem to find out how I do so with the Quickbooks Self Employed account, only Quickbooks online.So What is the difference with the two, and how can I move over to online if thats my best option?The other alt is to simply send the invoice direct from PP Business.Thanks in advance
I want to be able to claim all my fuel costs and not millage. QB will not allow this - is there a way for it to be allowed?
Hi, I closed a bank account and added a new one to my account. Now all of my 2018/19 information has disappeared - I have absolutely no information left. I sat down to do my tax return and it's all disappeared! Do you know how I can get it back? All of my invoices are there but no lists of transactions and all of the tax amounts/incomes/profits etc are zero. Thank you, Hannah
In Chart of Accounts, all my income and expense accounts only allow the action "Run Report". The "Account History" action is not available and therefore I don't see how I can edit the journal entry. Does anyone know what I'm doing wrong?Thanks.
