Other Questions

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While attempting to import some older transactions with tech support, we added them twice, now the duplicates are showing up on the app, but not the online version.I found an official article explaining I could delete or exclude them, but once selected, I only have the option to mark the transaction as personal or business.How can I resolve this? I have tried a fresh install of the app but the duplicates keep coming up.

HelloWe are a church in Alberta and recently received a CRA Letter of Authority from the pastor authorizing the reduction of income tax deductions at source.The information to employer includes a formula for calculating tax withholdings but I am uncertain as to how to input this information into the employee information in QuickBooks Online in order for QBO to automatically calculate the income tax.RegardsDave

Hello, so I was mid transaction, editing an invoice when it booted me out (3hours ago) and gave me the below message. I can get into the other companies just not this one which is of course our main company.  

So every month I have money from the chequing auto transfering to seperate savings accounts for future purchases. In the past I treated it as strictly a transfer between the two accounts but then there is no record of an expense on the income statement which means the net income/loss is incorrect. So I figure I need another record of either a PAYABLE or PREPAID, but when I go to apply I think I get confused. SO here is my thinking: So if I am saving up every month for future car maintenance, I figured I need on the:INCOME STATEMENT- Saving Expense - CATEGORY- Incurred Expense - CATEGORY(Saving Expense would be when the money is transferred to the chequing to savings)(Incurred Expense - When the expense in that category is actually incurred) BALANCE SHEET - Chequing Acct (CASH - ASSET)- Savings Acct (CASH - ASSET)- Visa Credit Card (Current Liability)- CATEGORY PAYABLE/PREPAID (?) Here is where I get confused. How do I treat it in the Balance Sheet? PREPAID

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I recently switched to online and can't find memorized transactions which made it easier to just copy and edit.

Can I reverse this?

I'm trying to get a report that shows a breakdown of each employee's direct deposit pay amount that makes up the lumpsum amount that gets debited from my bank account for payroll.  For example, if $5,000 is debited from my bank account for QuickBooks payroll and this amount consisted of the paychecks for 3 employees, I'd like the report to show me this breakdown that would make up the $5000 amount. Is there a report that I could generate that would show me this?

There is a new feature called QuickBooks Bill pay that was released in QuickBooks US, I am wondering if this new feature is available for QuickBooks Canada yet?

Just wondering if Quckbooks online is currently having issues.  Unable to select tax on all of my companies

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Mileage shortcut disappeared and I can’t get it back

Net refund of just over $1,000 for 2 separate months was transferred by CRA to penalties/interest charges from 2 other prior periods and then the balance was refunded. I can use the refund as a credit when attempting to pay another HST period but it won't allow the credit to be used on the penalty payments.  Alternatively, I cannot select any expenses to reduce the deposit amount if I choose 'record deposit' 

Hi, We have QB Pro 2021 and Office 2019 Pro, when emailing an invoice we can do so once, afterwards we get the message "QuickBooks is unable to send your emails to Outlook", i tried repairing the Office Suite and Uninstalling / Reinstalling QB then updating it, also repairing MAPI. Any suggestions? I'm out of ideas..thanks!

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what is the phone number to speak to customer support?

We moved from QB desktop to QBO and I'm finding doing receipts for customer invoices through Square or Shopify a bit odd - I've found a couple of options but they seem to be more of a workaround than a regular process.  Maybe there's another way I'm not aware of.   Shopify bills in US then converted to CDN so you don't know the discount until it hits the bank.   The 2 workarounds that have been suggested: 1.  Go back into the invoice, add the credit card discount as a line item and resave when doing the deposit. 2.  In retrieving the bank transactions, it shows the net amount, so won't 'match' to anything.  So, go and find the invoice that is being paid, enter the full amount as payment, then fix it by entering the credit card expense.   The other glitch I am finding is that the QBO bank rec numbers for deposits and payments do not line up with the bank as the deposits are overstated and the payments are understated

How can I create a Packing Slip in QuickBooks Pro Desktop 2024 to send with the completed job BEFORE Invoicing?  It seems that you have to create an invoice first in order to create the Packing Slip.  Is there any way around this? Thank you.

Looking for help how to enter an HST refund for a filing made prior to setting up Quickbooks Online.

Hi, I am beyond annoyed.  Using the self-employed app in an attempt to manage income and expenses for my small business.  For 6 MONTHS (!!) there has been a “bank connection issue” for both accounts (different institutions).  I have followed all the recommended troubleshooting and updating steps repeatedly, spoke to customer service, escalated the issue and still no resolution.  Any others dealing with this? 

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I am wanting to track my employees hours on the paystub whether they are paid by piece rate or by the hour. Has anyone ever created a payroll item that formated would be able to track hours. The number of hours not paid by 

After opening google maps If I do something else on my phone and try to go back to maps the same thing happens.  It minimizes.  The only way to know where I am going is to look at the Google maps notification and it tells me where to turn.