Other Questions

Hello. When we create a build, we always change the number to the same number we’ve assigned to the job. But in the last month or so, when we close the build, it reverts the number back to pre-populated number QB assigns when the window first pops up. We have to open the build again, change the number and save a close in order for the new number to stick. Does anyone know why it would be doing this all of a sudden? Oh, and  it’s sporadic… any suggestions on how to fix this would be very much appreciated. 

I noticed a typo in a post I just made to this QuickBooks Community forum. Can I edit it? 

I need to merge two G/L accounts.  I am getting an error of  "Another account is already using this name. Please use a different name."   I have been doing this for years in the past but now it is not working, including last month.  Did something change in QBO? Thanks.

WWhen we print our invoices on QB online, the font is too small. How can I change the font size?

I use Quickbooks Mac Plus 2024 and I need to link to MicroSoft Outlook for Mac, from the MicroSoft 365 Subscription. I had to re-install my computer’s OS and other software and now I am not able to connect to my Outlook. I’m not finding instructions that work online. I was able to link to Apple Mail, but I don’t want that and want to unlink from it and use only the MicroSoft Outlook for Mac. I was using this combination before, so I know it works. Thank you for helping.

Which account is recommended to enter a purchase of an Amplifier/Selector w/ LCD Display  And aTemperature Sensor  I bought for one of the machines?Total cost $1,000.90 EXpense or Fixed Asset?   Thanks in advance 

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Incorrectly added a credit and want to delete. Is this possible?

How do I find a 1099 an employer uploaded?

we are a manufacturer that brings product into the USA and Canada.  Currently, we are using SAP to track our shipments, and running reports showing this information. Where can I find an application that will allow us to do this in QB?thanks

I've entered this same split transaction every month for over a year and this time I get this error.  I've tried jumping out of the transaction and trying it again by swapping the order of the splits, but no luck.

How do I get rid of a memorized transaction that does appear on the memorized list - how can I get rid of it?

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How do I change verification from Email to text message to my phone ?

Client set up Customers and then made a Project under the Customer with the exact same name. Now I need to get rid of the Project and merge all the entries in the Project into the Customer. In Desktop, it's fairly simple to merge Jobs back into the Customer. How do I do this in QBO?

Black screen

I start at home page and go to bank transactions then click the drop down menu at the right of link accounts and click manage connection. I see my checking account but the switch is off and I click it to on. Now I see a list of 4 of my other same bank accounts, but do not see my checking account.to connect. Please tell me WHY...

Hello, I am trying to open an old company file (Desktop Pro v2009) wihtin Desktop Pro 2017. I receive a message "The company file that you are trying to open was created with a newer version of Quickbooks. Please upgrade your copy of Quickbooks. I tried to backup in version 2009 and restore with v2017 with same error. I have the 2009 file residing on old pc (XP) and want to move to newer one. Any ideas?

I have just switched from Desktop to Online. Now, when typing up an invoice - every line has to have a date or it doesn't print correctly.  I would like to be able to put one date - say 4/1/2024 then a service item, then the next line another service item, then the next line another service item.  Then the next line would say 4/2/2024 and have a service item, etc.  If I do that (and not have a date for every line) it does not print out correctly.  It will put all dated lines together, and all un-dated lines underneath.  I can put a date for every line but I don't believe that looks very professional.   Any tips?  I am struggling with the limited customization of invoices and statements.

When I create a new estimate and go to convert to a PDF or print it, I lose all my color on the estimate.  I have attached example photo of the black and white estimate that has no color.   I noticed this last Friday and have not made any changes to my estimate layout or printer settings.  I tried this on 2 other computers that are connected to complete different wifi and printers, got the same result.  I have also tried deleting and re-uploading my logo as well as played with various settings.  Any help would be appreciated.  Thank you

I work for a Nonprofit Museum, which has a gift shop and does tours with an admission price.  Is there away to add a new Item in the Item List?  So that I can use the Sales Receipts section.  We use the QuickBooks: Premier NonProfit Edition 2019 (Desktop) version.

I have a client who is a landscape photographer and has been selling his work online for some time. However, he will soon start selling his work through a gallery that will act as a middleman. The gallery will take a 20% commission from the sale and send the remaining amount to my client. I am unsure of the best way to manage the accounting for this change. Should I set up an inventory system?

After the April 2024 system changes (which are horrible), the ability to take a Purchase Order to Bill has changed.  Prior to the QB change, on a purchase order we were able to enter line items that were negative amounts, which caused the purchase order amount to decrease.  And that line would flip over to the Bill when we transferred the PO to the Vendor's bill.  Now that feature is longer working.  We CAN enter a negative amount line item on the purchase order, however when we flip it to a bill the line does NOT transfer over from the PO to the Bill.  It is just missing.  We NEED this feature.  Our purchase orders must reflect lines for complimentary services we anticipate from our vendor.  This line will reflect the same way on our vendor's invoice to us.

Hello,  Is there a way I can restrict a user from seeing "Payments Received" for Customers In Desktop Quickbooks

I am trying to set up an Escrow Account in QuickBooks Online for a real estate company. This account holds deposits on sales before the closing date/sale goes through. How would I set this up accurately, and would it be best set up as a liability or asset? I've seen plenty of information online for mortgage escrow accounts, but nothing specifically about an escrow account only for deposits. These funds later are contributed towards the buyer's mortgage, and leave our account.