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Three months ago, we migrated from desktop to online, we did not know very much about the product and when I asked was assured there should be no issues. Unfortunately, I have learned many things in the last 3 months that we should have been made aware of before ever considering migrating to the product.Not all of the data migrated, and we have not been given a viable solution to retrieve the missing data. Having said that and spending many hours on support with many different people gathering bits of information each time with no clear answers it has become very frustrating. Now today someone has suggested an app and I am seeing that on the online home page quickbooks advertises apps that seem to correct and do the import and export functions we need to correct my issues, so this brings me to the question as to if they are advertising the app what I am missing that they cannot offer the support to correct the issues we are having? I would like to know if anyone
When entering a bill or a credit card charge, under the tab "expenses" it is blank and it usually has the autogenerated account name along with the amount that I entered at the top. If I add it in, the price doubles. If I save it blank and go back in, it will duplicate the line items. I have added screen shots because I don't think I can explain this without pictures. We use QB 2023 Premier Plus Contractors Edition. Not sure if this will affect end of year
I have used the estimate-to-invoice feature for a long time. I always create the estimate and then create an invoice for a percentage of the total for the customer to send their down payment. I used to be able to go into the estimate and click create invoice and a box would come up asking if I wanted to bill another percentage or the remaining balance. Now, when I click "create invoice," it only creates an invoice for the full amount of the estimate. I can see the first invoice is linked to the estimate and the first payment is linked to the invoice. What has changed? Why can't I create an invoice now for the remaining balance? Thank you!!
I am attempting to import my data from a Home Depot Card. It says to download the summary or the detail and I pick the detail. When i goto Utilities > Import > IIF Files. I get an error that it cannot import the file. When I try to import it again it tells me it has already imported the file and will make duplicates, which I do not want. However it does not let me review the file . Is there a way to delete the imported file ?
When trying to make an account inactive, I receive the following error: This account cannot be deleted because it is used by a recurring template or scheduled liability payment.
Is there a way to filter which services are available/hidden to an employee during Time Entry? We have some services that are for products and there are some services that certain employees never use. It makes time entry much more cumbersome to have to scroll past all of the unused services to find they ones they want. I know you can type to search for a service, but some of the services are similarly named. It would be great to be able to filter the pulldown services to a certain set or category of services for an individual employee.
Over 3 weeks and I keep getting told the same thing I need my money
How can I get rid of the $0.00 under the Amount on a purchase order, when there is no cost for that line item?
We just recently downgraded to Quickbooks Essentials but that was n't one of the things that we would not have access to anymore.
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i have received an EFT payment that has a back charge credit. how do i receive that credit in bookkeeping when i am trying to receive the payment ?
When I send an estimate or an invoice to my customer, I've always been able to see a list of when they view it online from the estimate or invoice screen. Lately, I'm not able to see that information and I need to be able to see it to make sure they've received it and looked at it. Has anyone else noticed that this information is gone, and what do I do to be able to see it again?
Can anyone tell me is it possible to edit recurring invoices in batches? I have over 100 invoices set up to reoccur monthly and I want to edit all of them to include the paypal payments option and to make them generate 7 days in advance. Can I edit them all at the same time and if so how? Really appreciate your help!
Buenas tardes, llevo tiempo intentando hacer un pago de una factura emitida desde Estados Unidos con diferentes tarjetas bancarias emitidas en España y siempre me salen declinados los pagos a este proveedor. No obstante puedo pagar a otros proveedores de Estados Unidos. ¿Pueden darme alguna pista sobre como solucionar este problema? Gracias
My Business Checking account with First National Bank of PA is linked to my quickbooks and has been running fine for some time. In just the last month or so, the balance has continued to update the entire time, but it never brings in the transactions that are actually affecting the balance. There are no connectivity issues kicking back. I have disconnected and re-connected as well as double checking my user and pass and it all re-connects fine. Continues to say I'm "all set with my account". My other accounts are updating fine. Leads me to believe there is an issue between my particular bank and quickbooks. anyone else seeing this problem with this specific bank or perhaps same problem but other banks? Only workaround I have is to each day download that days transactions in a .QBO file and then upload it manually and then categorize the transactions appropriately. Extremally inefficient and would like to get this resolved ASAP. 
I have tried different browsers, clearing cookies etc. Nothing is working.
Client's QB Desktop data file uses Classes for government contract accounting to track individual contracts and indirect costs. Company is currently without contracts and client wants to migrate to QBO Essentials until he needs classes again. Will the Class transaction history be migrated to Essentials even if the client can't see it, i.e. will it still be there if client subsequently upgrades from Essentials to Plus? I know there are things I can see in QBD Accountant that clients can't see if they are not on the correct platform level. Does it work that way in QBO Accountant as well?
QB Desktop Premier 2023 - cannot back up since they converted to "Annual Subscription". Cannot backup to local drive nor to online service. No Error Code. "Back up Failed. Your hard drive and folder mapping cannot include UNC path." Any help? Can't get "Contact Us" to resolve this. Called 12/4/23 6:20 AM PT. Now 12/6/23 3:38 PM - No call back. Chat sessions have been dropped by Support about six times. Best regards to all,
Has anyone else had issues accessing their QB's online? We have filed with support, called daily. Its been 6 days now and this is getting stupid. We are not the only ones so I was reaching out to see who else has been affected. Error code=COMPANY_DISABLED
I don't know where else to do this, or how else.I am beyond angry and frustrated. If there is any other software that does what QB does, we will find it and leave. The level of incompetence and inattentiveness, partnered the capacity to hold payments which have been made to us, is beyond comprehension and borders on negligent. We need this solved!!! We are a relatively small business. A substantial part of our work is political, so during the political cycle (which is now in our state), we move a lot of money between vendors, clients, and our bank account. Essentially we are fronting or floating for our clients.Through their own incompetence, QuickBooks is gatekeeping the transfer payments from clients. We have now spent a dozen hours on the phone with both customer service and tech (often both at the same time). We were promised this would be fixed last Saturday and it is now Tuesday, and the funds have not been released. This is our money. It was paid to us and we need it to con
I STRONGLY believe there are many HICCUPS with QBO Online today. We have had issues with Batch transactions, import for invoices. Selecting invoices (100 or less) to Batch Print. QBO is freezing up and we are having to EXIT and restart the computer. By the way this is happening on two separate computers. Note these are PC's and on Google Chrome. Lastly and just a few minutes ago, when we ATTEMPT to enter a NEW BILL for a vendor, previously established and used weekly, it will pull up an older bill. Therefore, how can we enter vendor bills? Also yesterday I had a support call escalated to the Escalation Team and as of 3:30pm I have not heard from anyone. The case # 15108679465. This has reached the ultimate height of frustration in trying to utilize QBO!
On a bonus check payroll withdrew the amount of the retirement portion to Calsavers would this be correct?
Hello!My team plans to install the NFR license to the Remote Desktop Server and allow the developers and QA to work on the same server via a Remote Desktop Connection. It means the QuickBooks Desktop application will be installed on the server and at the same time the server will host company files. Our developers and QA will connect to the Remote Desktop Server and launch QuickBooks there. Now we have an NFR license for 5 users. But next year our team is going to grow. How can we use (if so) the NFR license if we will have more than 5 users (Devs and QAs) and we still need to work on the same server? Is there a possibility of extending the NFR license for more than 5 seats?Thank you!
Before QBO updated last month, when reviewing an invoice before sending it, I could modify the email body on the left side of the screen and see my changes in the invoice image on the right side of the screen. Now after the update, I can still modify the email body, but the images on the right side does not change. This is a takeaway, looks like a bug.
