Payments

When our Customers pay online and the payment comes thru our merchant services (desktop) the payment is often times applied to "e-invoice customer" or 'quickbooks customer" (which QB created on its own) instead of the actual customer name despite the payment confirmation having the customer name. Why is happening?  When I called QB awhile back they provided no solution other to keep the wrong payment where it was and to "receive another payment" thru the customers real name with an e-check but to unclick the "process payment square". There must be a better solution this. Please help!

Hi, I am new to quick books so bare with me.I have two invoices for two different jobs and happened to get paid by cheque on the same day, so I went and banked them but the bank I use always puts the cheque amounts together. Consequently, I need to split one transaction but match it to the two invoices. Can anyone help me? I know the basics but I read somewhere about deposits but they sounded complicated. Many thanksJim

I want to add the credit card processing fee to an invoice without being charged the processing fee for the base amount and the processing fee. I understand that Quickbooks Online doesn't currently offer this capability, but am wondering if it is in development? Or if it will be in the near future? More of our customers are choosing to pay via debit/credit card, and we will be forced to use different accounting software. I don't want to change because I like Quickbooks Online :)

I have a  retail pharmacy business,LLC S-corporation.I used to have an accountant but she isn't doing a good job .I decided to make my own book keeping so I'm starting with quick booksI need to pay myself a salary, file my income tax and make distribution sometimesI know I will chooses on of the book keeping packages but I'm not sure if I need to add payroll package or not since I only will pay myself a salary?Also how can I pay myself a salary on quick books while filing tax and make deductions ?ThanksDavid

Hello, Client uses QuickBooks Desktop 2018. Currently going through line by line, and I have found that one specific company that we service several locations for, has a bunch of payments that were incorrectly applied to multiple invoices. From what I can gather so far, the former bookkeeper would open up the deposit window and select the wrong invoices; and when those invoices did not match up to the actual deposit amount , she would manually adjust the "amount applied" column, so there are several deposits that look as though the client underpaid or overpaid, and the invoice balances are incorrect. I am still in the process of sorting through all of it, but a lot of these transactions are from 3-8 months ago and have clearly already been reconciled. What is the best way to adjust the balances so I don't throw off the reconciliation?

HiWe did a job at a customer's location. Unbeknownst to us, there was water leaking through the floor into the company below causing damage. I need to write a reimbursement check to pay for the items that were replaced. They are not a customer of ours but the tenant above is.  How do I do this? What are the exact steps/accounts do I use? Can I reference my customer so it comes off the profit for that job?  I can "Create a Bill" under my vendor " Misc Vendors" but what expense account do I reference?  "Misc Expenses"? I can tag my customer on it so when it comes time to figure out profit or loss, I can deduct it from my profit.  

Hi there We send our customers (who are generally local city councils) multiple invoices for the provision of services to each old person we provide care for in the council's region.  The council then pays us one payment to settle the 300 or so invoices we issue each month. Is there an easy way, on the bank reconcilation page, to mark the relevant 300 invoices paid, as opposed to ticking each checkbox adjacent to each customer (it takes a long time to tick each invoice (which are usually in sequntial invoice numbers)?  I know on Xero you could select tick on the top heading row of the invoice column and it would select all relevant invoices listed below the heading. Thanks

The deposit doesn't appear to link to the Bill Credit

I work for a law office and we have some check numbers that were skipped and the checks have never been used. In order to void checks, it looks like there has to be a transaction, so does that mean I have to create a fake transaction to void in order to show the checks as having been voided? Is there a way I can mark them as unused so that there isn't a gap in check numbers in my register? 

I would like to pay vendors by ACH. How can I setup banking details (bank account #, routing number) for a vendor? How can I update the banking details later on? Thanks.

The card was canceled and I did not keep the card but the transaction are no longer in quick books and I need those transactions for taxes.

Hi, i'm about to receive a bank deposit for a job i have quoted. Is there a way i can send them a receipt via quickbooks so it ties when i comes to the final invoice or do i have to do a manual one and reconcile the bank deposits as seperate items? Thanks in advance. 

My employees are considered independent contractors and their pay is heavily tip based. All tips though go through our payment processors how would I record these daily deposits as income? Would I need to create an invoice for each payment daily? Or can I just record it as a sale? 

I've been getting an error message for 2 days now, stating that "Bill Pay for QB Online isn't working right now. We're on it; please try again soon". I've tried clearing my cache and logging in to an incognito browser but getting the same results. Is there an outage or is the issue on my end?

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Wondering if anyone can help me find how to "un-pay" an invoice.  I generated a customer invoice then marked it paid instead of receiving a "payment" by applying a credit. (I hadn't generated a credit memo for overpayments, but let the unapplied amount float, then used that to "pay" the invoice). No, I don't know what I was thinking at the time...Since there was no "payment" to delete or un-apply, how do I un-pay, generate a credit memo, then apply that to the invoice?

i am trying to send $20 to a client for overpayment.  when i do it in merchant services, it wont let me do it - only gives me the option for clients who paid with a cc.  & i cant do in qb online either - i see the refund but it didnt hit the clients bank account 

Up to now whenever someone paid a security deposit for services, the previous bookkeeper created an invoice and in services they put "Deposit" as if the deposit itself was a service instead of making it a liability. Then when the payment showed up in the bank deposits, they just matched the payment to the invoice like they would with any other invoice/payment. So now all our past deposits are tied up in Customer accounts as if they were just paying off an invoice.  Many of those deposits as invoice/payments have long ago been reconciled too. In the past, he resolved this by simply editing a customer's final invoice and applying a credit toward it as a line item, saying that it includes the deposit refund in a line item of that final bill, and now they just have to pay the balance. Now I have just been asked to refund several security deposits where there is no outstanding balance to apply a credit toward, so that method doesn't work. If I use a credit memo or refund

<p>How is it best to handle this situation? </p><p>Still need to notify customer that invoice is unpaid dut to NSF and add processing fees; however, QB marked paid and deposited, so Invoice is Closed.  Payment and QB processing fee returned from bank, thinking I do not want to alter deposit or bank will be off.  Do I issue a new invoice with processing fee?  Or are there steps to handle that circumstanece which reflect the open status so that customer can be notified?  Thanks.</p>

I had to redo almost 2 years worth of entry due to some untrustworthy people. My question is this how can I mark old bills that have already been paid as paid without actually printing a check? The money is already gone and these bills are two years old

Hello, so I've run into an issue with Purchase Orders and I've looked everywhere for an answer but can't seem to find it. I run a business where when I issue a PO, it must be paid for before the items are shipped out. When the items are shipped out it may take 3-4 weeks before clearing customs and being in my posession. The issue is when I create a bill from a PO and begin paying the bill with all the line items on it, it marks all the PO line items as received into inventory. I don't want to receive the purchase order until the items are in my posession but the bill must be paid before it is shipped. Can anyone advise on how to handle this scenario?

Quickbooks desktop changes customer terms every time I change the invoice date. How do I keep it from automatically changing their terms and automatically changing it to the proper due date? Example, Net 30. This customer is Net 30, but when I go to make a new invoice for them the invoice date is still used as the due date, then if I complete the invoice and save it, if I go back to the customer card than the payment terms will be defaulted back to no terms. Example: 

I have 2 deposits that were duplicated and I need to delete these duplications but I don't know how to do it.  Can someone tell me how to delete these deposits?  When I click on record deposits the 2 deposits show up and when I click on them there is no way to delete the deposit.  I have deleted them from the check register but they still show up to record deposits and I have the corrected deposits in but these need to be deleted.  Can someone tell me how to delete these duplicated deposits?

Hello, I am manually entering Square sales into my Quickbooks Desktop. I do not have the integration anymore because it caused more issues with syncing than it should have. Square is depositing Net Sales into my bank account. I have my bank account feed attached to my Quickbooks. The Net Sales deposited into my account already have Square fees taken out of them. How do I account for the Square fees with this approach?  Thank you. 

Hello, I'm the treasurer for a non-profit organization on campus and was looking to get set our bookkeeping set up in quickbooks. I was wondering how I would go about recording different membership types with different amounts. We have 4 membership types and can get these paid either with cash, card, check or through paypal. The first thing that comes to mind would be to give each of our members an invoice with an item code to each membership type (other charge)  with the fee tied to each membership type. From here I could receive a payment either in full or broken down in a payment plan. Would I also make each of these other charges a subset of the "membership dues" income account? Or could there be an easier way to get this set up? Thanks!