Payments

Hi, We are currently using QB Melio, to pay our vendors by ACH, but I'm curious can we just use the built in vendor direct deposit in QB instead of using Melio? Are there any Pro's vs Cons of doing this?

I am taking over for someone and found that many of the on-line payments received via credit card and deposited at my bank already, did not have invoices created for them.  How do I create the invoice, apply the payment in QB online but not have it effect my bank deposits?  I am fairly new to online and have found that bank recs have not been completed since 6/2024 so am trying to correct customer accounts to show charges and payments prior to reconciling.

A Pay Invoice button started appearing on our invoice PDFs in QuickBooks Online. We made no changes. How do we stop this from showing up on our invoices? We have not signed up for QB Payments. We have not activated "Accept online payments". If you click this button on the PDF it goes to a page that says "Looking for a way to pay?" etc. I don't want my customers to go to this link and get confused on how they should pay us. I would like this button to go away. Thank you. 

I use qbo to invoice my customers on a weekly basis.  Customer make payments using their bank accounts.  However, quickbooks allows customers to cancel the payments weeks and sometimes months after they have paid and the money was deposited into my account.  I received a payment from customer on August 12, 2024.  The service was delivered to the custome.  Money was deposited into my account.  On January 21, 2025, quickbooks told me that there was  a problem with the customer bank account and the payment has been cancelled!!!!.   How is that possible?  

I sell a product I collaborate with someone on. How do I split payment to record that half of the income from the sale goes to them?

I don’t see any option or app to do so

Hi - I am using Desktop Pro Plus 23.  We often take advance deposits on projects.  When I would create an invoice for a customer - a reminder would pop up asking if I would like to apply a credit to the invoice.  It had options - Yes, No, Don't ask me again.  While I do not remember turning off the reminder - it is possible I might have in haste.  I cannot find where to turn on this reminder again.I know where to find the credits, how to apply them manually etc.  I do not want to automatically apply credits - as we often wait til later in the project or the final invoice to apply deposits.  I would just like the reminder prompt to come up again when I finish an invoice - so that I am not overlooking a deposit on hand.Thank you!

I am using the Gusto QBO integration for contractor payroll.  A contractor sends me a bill for their work, I forward that to my QBO email address and log it as a bill.  I then issue payment from Gusto, which logs a journal entry in QBO.  I then see the transaction in my bank transaction feed.  However, when the bank transaction comes in, it sees the Bill and the Gusto journal entry as 2 separate things, and only allows me to match 1.  How can I show that the Gusto payment is to pay off the Bill in QBO, and eliminating the apparent "duplicate" of the journal entry and the bill, and easily tying that payment in the transactions to the bill being paid via Gusto? Thanks!

How do I record a customer prepayment on QuickBooks Accountants Desktop ver 2024? 

I have an account that is based out of Canada and I'm working on their equipment in the States. When I try to enter the zip code, it will not let me enter letters.

I am a little bit confused.  Quickbooks says here https://quickbooks.intuit.com/r/getting-paid/credit-card-processing-fees/that you can add a surcharge to credit card purchases to cover the cost of processing fees, but here https://community.intuit.com/articles/1768678-accepting-credit-card-payments-the-basics it says not to.   I am not quite sure what to do.  On other sites it does say that the fee needs to be posted at the point of sale (in office and online) and you need to notify the credit card companies whose cards you are charging the extra surcharge.  I know you can't do a surcharge on debit, but I am confused about if you can or can't on credit cards using quickbooks.   Thanks!

Hello ... we use a 3rd party payroll processing company. We just started a 403b plan with  no employer matching. We are responsible for transferring the money from our accounts to the 403b provider.  What is the aappropiate entry in QB Online? Our first transaction involves 2 employees each contributjing $500. I appreciate any assistance. Thank you.

Can you customize the email sent to the vendor when the vendor receives direct deposit?

I am using QuickBooks Desktop, and was notified by a client that the total percentage billed was showing up less on a current invoice that a prior one. After looking into it, I noticed that the "total percentage" is the same as "current percentage" on the "Fee Subtotal" line when there are multiple progressive line items.For example:Progress line A: $10, prior billed 100%Progress line B: $10, prior billed 0%, current billed 50%Subtotal line should read: $20, current billed 50%, total billed 75%.What it's saying: $20, current billed 50%, total billed 50%. I've never noticed this, I guess because the system does it automatically, but the client is indeed correct and I'm not sure how to fix it. The math isn't mathing.

Hi, I voided paychecks before the cut off date of yesterday before 5 p.m. And sent the information to Intuit by putting in the password & clicking send all. I have both of those confirmations printed stating 6 voided paychecks. Also when I click Edit/Void Paycheck it says the net amount is $0.00, under "sent to Intuit" it says yes. & the "Memo" says; "VOID: Direct Deposit Payroll Service funds recovered" But when I checked the "View direct deposit status" this morning, it still shows that the checks are "modified" & the amount of the entire payroll is still there. I just want to make sure that the checks were indeed voided & no money was drafted from a clients account before submitting the correct payroll. 

Hi Good day  I need your support to update the Quicks books March 27th  we made Direct Deposit to one of our new contactor and due to the wrong  bank Account details  that the transaction was cancelled the amount were redeposited to our account through Quick book   now we are process filling out 1099 And the subject amount 9520 still shows  in QuickBooks respective   contactor account Kindly help me to remove the  one transaction amount from particular contractor

I have QBDT 2024 for Mac and I'm using it as  stand Alone..not online.  I would like to modify the list of Payment Methods to include ACH payments.  I'm not comfortable with connecting with my bank online.  So is there any way that I can modify the Payment Method to ACH without paying QB a monthly charge?

Hello QuickBooks Community, I'm facing a perplexing issue with my new QuickBooks account. Every test transaction I attempt through HDPhotohub integration is consistently being voided with the message "Voided by Intuit due to Risk Check", even though these are just small transactions. Interestingly, when I test paying a small invoice directly in the QuickBooks native app, it works fine. Despite reaching out to QuickBooks support through various channels, I've received different responses. I'm not a technical expert, but I've double-checked all settings, especially regarding the HDPhotohub integration. I'm wondering if anyone here has encountered a similar situation or can offer insights on potential risk factors, specific settings to adjust, or tips for more effectively communicating with the QuickBooks support team. Any advice or suggestions from you all would be immensely helpful.

How do I set up my vendor payment term for when the bill is due the 25th of the following month? It keeps saying that it is due the 25th of this month when I choose that 25th option. 

Can I have a phone number for merchant services?

I have two companies files.  I pay the same vendor in both company files.  I had an open PO in company 1 but when I paid the PO via ACH, I accidentally paid it through company 2.  Now I need to show the PO in company 1 has been paid and also reimburse company 2 for the incorrect payment.  Does anyone have a suggestion on how to do this?

Processed a customers credit card, it shows in my merchant account as processed and funded, but there is not a record of it in the customers account.  Where can I go to correct this and how do I correct it?

We attempted to upload W-2s using a .txt file which was created in excel after doing the interview for the state of MD.  However, when we tried to upload this file to the new MD Tax Connect Portal using their "Transmitter Transactions and File Bulk Returns" feature under botht he test and submit options, we received the following two errors:R200008 - Record RF is Required.R100005 - Record RF Should Be The Last Record. We looked through their instructions but did not find any solutions.  We opened the .txt file to view the data and the issues seems related to how the file is generated from excel, which is a Addin from Quickbooks Desktop.  The portal instruction on uploading W-2s can be found here: https://www.marylandtaxes.gov/forms/24-forms/Reporting-W2-Instructions.pdf We have done this previously for many years using their older bulk upload website with out error

I am using Quickbooks online. I want to pay multiple bills to one vendor and display the details of each bill on the stub part of the check.  I cant seem to do it. If I put the details in the memo section it does not display on the check stub. I need to tell the vendor which bills they are getting paid for.  Can someone help me.

I am using Quickbooks online and I am new when using this version. All my services are listed but when I "Add a Bill" and try to select one of my services all I get is a plus sign under "Item Details" and I cant select any of my services. Can you help me figure out why my products and services are not displayed when I create a bill?