Payments

my credit card payment option is turned on but my customers don't have the option to pay with card 

Hello, I need to have one of my vendors sign the ACH payment authorization form, but the link seems broken.https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/echeck/echeck-authorization-form.html?_ga... It keeps referring me to the support landing page. I also tried through the QB account - Receive Payments -> Edit Bank Details I called the support last week and they told me there's an issue with the form and they investigate it. Is there a way I could get my hands on a printable version? Should be, if you ask me.Any update on when this is supposed to be fixed? Thanks!

We had a customer put a stop payment on an already deposited check, which of course, was last month and the deposit has already been reconciled. We have the new check and I need to know what to do now so our reconciliation isn't messed up! Thank you!  

Please could you help me with this so I know if what I am doing is correct?I am a bookkeeper in a logistics company and I am factoring with Loves.Loves deposited $1,096.33 in my checking account because they bought us an invoice for $2,400. They charged us 2% Factoring Fees $48 and deducted $1,255.67 for gas used by my driver.I created a Bank Deposit with this info in order to match with the deposit in the checking account. I have created a "credit card" account which is the Loves fuel card that my driver uses and there I register all the gas expenses that he makes, so I know what the gas expense is.So my question is if the gas discount is really a "payment" to the fuel card, or should I create an expense account called "Fuel Deductions" and put the discount there?Thank you very much !

I am an accountant for an LLC. The owner made a contribution to a sep-ira. It is a personal retirement transaction to him only and not related to the employees of the company. Please I need assistance to record the entry in QuickBooks Online. Is it recorded as an expense? Thanks

I scheduled a credit card payment online for later this month (March 25th), but I want the account I paid it from to show the transaction, so the money shows as not there. I have tried Pay Down Credit Card and Credit Card Credit, but neither are showing up in the payment account. How do I do this? Also, how do I find the transactions I have already entered using those two methods I mentioned above? They are not appearing in neither the payment account, nor the payee account. Thank you for your help!

I have a payment that was posted to the wrong account resulting in a open credit for that customer.  How can I move that credit to the correct account since the bank statement has already cleared the deposit?

Is it possible to get a second debit card tied to QuickBooks Checking? We are a two owner company and would like to have a card for each owner.

how do I deduct a rent payment from a vendor invoice (the vendor is a tenant)

Can I remove "Undeposited Funds" from Chart of Accounts. When Card payment is made can I not just let it go straight into Checking in QB and into my bank??

I want to change our chart of accounts and want to remove some accounts from being a sub-account. When I uncheck the box for subaccount in editing an account I am told I have to take the 1099 preference of the account. Going into the Edit/Preferences/Tax 1099 to remove the account from this 1099-reporting, I am not able to remove the accounts. I even tried to click Do not report 1099's but nothing  works.Please help! Thanks!

I have been unable to access merchantcenter.ptcfe.intuit.com since 3/4/2024. It worked last week.Because of this I can't access my 1099-K. Why are these documents not centralized within Quicksbooks On line documents area?

We received a short email stating that Melio bill pay will no longer be available after September 12. We currently use Quickbooks Pro Plus Desktop 2022. We pay the majority of our vendors through ACH due to check washing fraud we experienced earlier this year. I have found conflicting information regarding this change. I have spent a large amount of time Googling, but all I seem to find is answers pertaining to online QB or Enterprise. We do not wish to pay any fees to schedule ACH payments to vendors. I no longer seem to be able to log into Melio- all I receive is error messages. We pay all our vendors through QB using Melio. It looks as if QB Bill Pay is going to charge yet another monthly fee plus $0.50 per ACH. Is this accurate? I have also seen there will be different tiers available, but I can't find any other information except the "basic" fee structure. QB could have handled this transition in a much better way; instead we are left trying to decipher what is coming. Can anyone

It doesn't look like a credit memo can reduce the amount of a recurring invoice that has autopay setup. The system does auto apply the credit to the open invoice as expected, but the automatic payment overpays the balance on the invoice (creating a new credit balance). I guess I have to refund the customer instead of issuing a credit?

I am new to Merchant Services. Sometimes it's necessary to refund a customer due to product unavailability after the customer has paid with a credit card. Example, customer paid 3000.00 and Quickbooks took 90.00 out for the fee, so I received 2910.00. Now I have to give the customer back his 3000.00 and in doing so, the 90.00 fee I paid does not get refunded to me, so I'm out 90.00 due to no fault of mine. Is this correct? With PayPal, I leave the money in my account until product is delivered and if I have to do a refund, my customer gets 100% of his money back including the fee and I have no cost for the transaction.  Please help.

I created a journal entry for a credit on an A/P. This zeroes out several bills from them. But when I try go to the Pay Bills section in QB, I get one of two errors: If I select an invoice and click Set Credits I get an error that "You can't set discounts or credits to pay bills through QuickBooks Bill Pay Service"If I click one or more invoices and then click Pay Selected Bills it says "You can't use Quickbooks Bill Pay Service to make partial bill payments." This is true even if I use the entire credit and also show that a check will be created for the remaining amount due How do I apply the credits? Every guide online says to use this this screen.

I am getting error code C=47 everytime i try to post payments to customers, anyone familiar with this code?  The message says: "Error has occured in QB, please restart computer, but it does not go away even after restarting. 

Our team noticed that, recently, customer payments conducted through Quickbooks Payments were no longer automatically matching in our bank feed as they have done previously for years. Instead, they appear as a total batch amount and invoices must be manually matched. The only way we've been able to work around is to get an admin user profile to pull the batch deposit information from our QBO merchant portal. I've checked that automatic matching is enabled in our Bank feature and even gone through a live support call to try and diagnose the issue. The support rep instructed me to try and get payments processed before 3pm PST to ensure matching is done correctly. This seems like incorrect advice since banks process payments at their own discretion, we have no control over that. Is this a structural change to the normal process for automatically matching Quickbooks Payments? If this feature no longer works it would be helpful to know why so that we may reassess our usage of Quickbooks pay

We have recently transferred over from QB desktop to online and find that we can no longer print the Bill Payment Stub that we could print in QBD.  Can anyone help with this? 

We just recently set up quickbooks pay. We want to charge the customer 3% only if they pay by credit card through quickbooks. I'm aware that I can create a product/service to tack on a merchant fee but I dont want to do this because we don't know how the customer is going to pay.

We received possible phishing attack on FEB 24, 2024 with the same message stating our money account has been moved

Hi all. We are having problems to do  partial receipt of items on the Purchase Order in  QBE Desktop version 24. May someone guide me how this can do this can be done. Thank you.

I had a charge on my card that I did not authorize

I made an error entering a payment with a customers credit card.  It shows pending but it won't let me reverse or void the payment.  What am I doing wrong?

It would be nice if there was a spot on the payment window to add credit card service charges to the invoices without making an invoice.  We have a customer who pays with a credit card and we would like to add credit card fees to the total on the payment window.  That would be a nice feature.