Payments

Hi All, We recently shifted from Quickbooks Enterprise to Quickbooks Online, and did not migrate the entire data but rather started fresh in QBO by updating opening balances as of Jan 1, 2020. Now there was a credit note issued by a vendor in 2019, and this was applied in Feb 2020. Also, the service provided by the vendor is annual. Hence all bills received are for future period, and we first debit the prepaid account and create a monthly journal to expense off.  I created JE by crediting Prepaid and debiting vendor account, but the JE does not appear in "Pay Bills" window when I select the vendor name. I need help on: 1. How to create the JE for this credit note from Vendor. Which account do I need to debit and credit.2.  

This has happened a half-dozen or so times to various vendors in my QBO account.  When I am viewing my vendors, sometimes there is a large balance owing, that I know is not owed to them.  When I open the invoice, there is an addition on the invoice that says Melio amount change and then some random dollar amount.  This is happening with vendors that I have NEVER paid with Melio. Melio denies having the ability to generate transactions, but I finally copied one before I deleted it.  Attached is one such case.  Anyone else finding random transactions created by Melio?  This is kind of terrifying if they have access to my account to make changes to it. One caveat to all who are using Melio.  While I love not having to enter bills twice, one in QBO and another in my bank's bill pay system, if a check sent by Melio to a vendor is not cashed, it does NOT get redeposited into your bank account after 90 days unless you contact Melio and ask them to void

I made a transaction for $475 on 7/1/21. The service was not completed and the vendor said they would return the deposit of $475, but they didn't. I attempted to dispute the transaction with my bank, but they were unable to do it (not quite sure why, something about needing to contact Mastercard to have them return the funds, but it's been over the time they said it would take so I don't think it's going to happen). Is there ANY way Quickbooks can help with this process, considering the original transaction was processed via Quickbooks?

Wanted to try dark mode option offered in Quickbooks Labs. Now it will not turn off after switching to off position.

I was just chatting with a QBO representative over the phone a couple weeks ago. They said that Convenience Fees were now working again as of December 2021. When I went to start invoicing today, I noticed that Convenience Fee's are no longer an option with online payments. Where did the convenience fees feature go? Why do you not have it anymore? It disappeared on the invoices and disappeared in the Sales settings. Convenience Fees feature worked great through 2020 and up until February/March 2021 when y'all discontinued the feature. I was so happy to hear that y'all brought it back in December 2021, but why is it gone again? Is February cursed for the convenience fees feature?  We literally only turned online payments back on because we heard it was up and running again. Are you going to bring it back??? Please do.

Hi Guys,New host with just one property but another on the way beginning 2019.Just wondering how to best setup Quickbooks with Airbnb? Airbnb takes care of the payment processing, (eg: reservation = gross $1000), then deducts their fee (eg: 10$) and provides me with an invoice for the fee and then does a payout to my bank account for the net amount (eg: 990$) I've setup Quickbooks Classes so that I can track the various expenses related to 'property a' or 'property b' - but I'm a little stuck as to how to process the whole Airbnb side of things.Should I:1) Setup Airbnb as a 'bank account' under my Chart of Accounts. - Process the gross amount into 'Airbnb' bank account - Enter journal entries for service fee's on a 'commissions' expense account - Do a 'bank transfer' from the "Airbnb bank account" to my actual bank account for the amount paid out?or2) Have Airbnb setup as a supplier and a customer - Create invoices to Airbnb (customer) for the net amo

I have recently taken over the bookkeeping for our business (no previous bookkeeping experience) and I'm trying to clean up outstanding items on the AP and AR reports. I have a few deposits that need to be applied to open invoices. How can I link the deposit made to the open invoice? Thanks for any help! 

Hello Does QBO processor accept AMEX? Thanks!David Schmidt

My computer crashed and I needed to restore my company file. That was in February 2023, and I just now noticed that the "All Payments" section under the "Pay Liabilities" tab in the Payroll Center only shows payments back to October 2022.I restored the tax form PDFs and other files that were saved to a folder called "Restored_our company name_Files"Can anyone please advise?Thanks.

tl;dr - There is no guide on how to properly set up a user to use the new QB desktop bill pay. There are guides on how to use it, but nothing showing how to give access to any particular user. I have gone back and forth with a most unhelpful person reached at the "support at qbdtusers.melio.com" email with the following issue: I am trying to take my existing AP person and give them access to pay bills with the new fancy desktop bill pay "powered by melio."  The issues seems to stem from the fact that there are two roles assigned to all users - one is the Company file role (assigned to roles within QB) and the Intuit account role (assigned via Merchant Services to have access to payroll, bill pay, etc). For this discussion assume the following - I am the full admin in the company role and full admin in the Intuit account role. Below is a screen shot of my AP person's roles. Their company role is the standard QB role of "accountant" and their assigned Intuit role is p

We have received two phone calls  from our customers that their credit card was charged twice yesterday.  When I went to the merchant account to look at the transactions, it only shows once.  We have never had customers call us and tell us their card was charged twice.  And both transactions were from 09/14/20.Please help.

Hello, we're working in QBO and have a situation where a customers check was received by a partner and remotely direct deposited into our bank account.  However, that check was incorrectly added to QBO via an electronic download from our bank and was never applied to the customer's invoice.  Months have gone by and we need to figure how to apply the now reconciled deposit against the customer's outstanding invoice? Do we simply create a credit memo and apply it or is it necessary to create some type of journal entry?  Any advice would be appreciated.  Thanks!

When I email an individual invoice the payment link appears in the email. When I use the send forms to send a batch of invoices, they go out without the payment link. Is this to be expected?

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I want to set up Bill on QBO.  I cannot remember what I click on to start the process.  Where do I start?

I have a customer that overpaid an invoice and now have a credit on their account. They want us to send them a check for the credit. How can I do that with QuickBooks Online so that the credit is refunded from that customer's account?

Hello, I'm new to QBO and QB in general. I just started a new job and need to figure out the best way to get things done in QBO (matching bank transactions to expenses that are already in QBO, attaching receipts to expenses, reconciling). My manager wants every expense in QBO to have a receipt attached to it. I'm having a hard time finding receipts that I know are in QBO and verifying that they have been attached to an expense. I see transactions in the bank register that are marked "C" and have the icon stating that the transaction was "Manually added from bank feeds". It seems to me that I should be able to see the associated receipts at that point, but apparently that's not how QBO works. I need to be able to tell which expenses have a receipt associated with them so I can ask my manager to upload the missing receipts. As it stands, I have no idea which expenses have receipts. What is the best (most intuitive) way to get these very basic things done? I have several mo

I am new to accepting credit cards thru Intuit QB.  I have 4 transactions that I have been paid for via credit card.  Since I did not charge a processing fee to the customer, I will have to absorb the fee.  How do I do this?  I have tried adding a line for processing fee, but then invoice amount does not match the deposit amount.  Any suggestions are greatly appreciated.     [Removed attachment]

I am trying to figure out if I can pay non 1099 vendors via ACH. I was given the Pay vendors via direct deposit article and went thru the whole process and at the end direct deposit failed because it is only available for 1099 vendors. I was also given this link: https://quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/pay-bills-online-quickbooks-desktop/L6WGM9bGo_US_en_US?uid=lfiv5m7a but i have to create an account with Melio. Before i do that, wil i be able to pay non 1099 vendors if i sign up or not? Your help is much appreciated. Thank you!    

if a 3rd party payment provider like Stripe deposit comes through the bank feed with a credit and charges netted together, how to I apply a refund receipt?  How do I match a bank deposit amount that is the net of a refund and charges to the appropriate documents?

Does anyone know how to accept Health Savings Account (HSA/FSA) Visa card payments through QuickBooks Payments? I'm using QuickBooks Online. Says "Card Declined," though my Square account would accept this form of payment. Thank you. Jamie

Hello, This might morp into 2 Main Questions 1st Question - My business has been up and running for about 4 months now.  I opened a Bank Checking Account and a Business Credit Card Account.  The credit card has a Main Account and 2 cards under/sub accounts.  All my expenses are flowing in properly.  However, I have made 3 credit card payments.  When I run reports, the payments are showing up as a Negative Equity Amount in my Balance Sheet and trial balance.  I guess how I would expect the accounting flow to work is a Payable against the credit card account vs expense as the monthly transaction flow and then a reduction of the payable when the cash is sent out the door to pay the bill.  What am I doing wrong? 2nd Question - What is the typical monthly order of operations in terms of booking expense, tagging receipts and running the reconciliation reports?  I suspect I clicked the reconcile button on one the accounts and I think that

What is the best process to record customer deposits on sales orders? Customers place an order, might ship in say two weeks, they pay a deposit at the time of the order. I have an deposit item pointed to a current liability for the customer deposits. Do I just record a sales receipt for the deposit, then invoice the sales order once it ships, and use that same deposit item to deduct the deposit? Seems like there should be way to tie the deposit to the specific sales order, and not have to remember to deduct the customer's deposit when invoicing.

I spoke with sales and they could only suggest a credit card reader that has to be used with the mobile app but we don't want that on an employee's phone. Are there any card readers that integrate with QuickBooks Enterprise Desktop? Even off brand options? Most of what I can find is for the app or QB online. We have really low volume of swiped cards, but would like to add the option for the occasional walk-in customers. (we're a industrial tooling distributor/wholesale, not retail)

I am sending my customer an estimate and will require a 30% nonrefundable deposit to be made before I order the materials for the job. How do I send the estimate and request payment for the 30%?