Payments
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We started a new business and immediately began using Quickbooks to process our customers' payments. Over $20,000 was processed, and no payment has been deposited into my linked Wells Fargo bank account. I received emails from the Resolution Center saying they needed me to provide more documentation, which I did. I have provided Articles of Formation, Utility Bills, Banks Statements, customers' personal information, and more! I received green "check marks" in the Resolution center verifying that my information had been received and that I would hear back within two business days. It has been almost TWO WEEKS since this began.I have received NO information WHATSOEVER regarding the money that was taken from my customers and not given to me. I have followed up with my customers who say that the money has cleared and left their accounts. I have spent HOURS on the phone with the payments department, once I was even told that my documents had been approved and that my funds would
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To be clear the invoice is never being recieved by myself (send me a copy) or to the original emailed party.
I set up envelopes for different business expenses. To pay those with my debit card, do I need to move the money out of the envelope?
I'm aware that Bill Pay cannot do partial payments (it's been 3+ years and the dev team clearly doesn't care). So what is the workaround when I have a credit memo so I can keep my books in balance? If I simply drop the Bill price, then that doesn't align with the PO total and item receipt. It's messy. Is there something I can record in the Expenses tab of the Bill to add in the credit memo? I don't want to have to write and mail a check every time I want to apply a credit to a bill.
Occasionally we receive a payment that does not result from us invoicing someone, and the payment is net of some specific charges deducted from the gross, and I haven't found a way to treat it as a "deposit" ... so I need to create a JE to make the entry. I would prefer to make a deposit so it would be included when I print a deposit report at the end of the month. Specifics: Suppose we partner with someone to hold an event for which tickets are sold and food & alcoholic beverages are made available. We agree to do the advertising and provide volunteers to man the event, as well as pay for some extra expenses (security services, entertainment, etc.) The partner arranges for ticket sales net of fees and net of food & beverage costs. They will then send us a check less the identified fees. To enter the gross revenue of the event, I would need to debit cash for the net payment, but I should be recording the gross revenue and the expenses to get to the net ..
About a month ago, quickbooks started holding deposits to my account, despite no account changes. When you click on the deposit held, it says further needs are provided via email, but they are not. My email is correct in the system, as is my banking. I've chatted with an expert 3x and they've promised to escalate and solve and/or send steps via email. NOTHING. It's over 20K being held, and I don't know what to do. I've deleted and re-added my bank info and email, but nothing helps. Alert emails seem to come through just fine, but no next steps emails are provided. What should I do?
I originally had self employed and then upgraded to quickbooks online where I created several invoices for my customers. I am now switching back to self employed and want to import the invoices to self employed. What's the easiest way to do this?
Our customer paid two invoices on 4/10/25. As of 4/15/25 only one payment has been deposited to our bank account. How do i find out what the problem is with the second payment?
Payment review time-line
Hi guys! In our business, we operate using an up front deposit system. My customers either pay a 30% deposit or a 50% deposit as soon as their order is received. What is the easiest way to send an invoice that shows all details, but only requests a 30 or 50% deposit at this time? I know there is a "discount" option, but I just had a customer pay directly through quickbooks... can I delete that discount to resesnd for the remaing balance due..... the invoice now says "paid in full" because I applied a discount. Thanks in advance for your help!
How can I continue to get paid online?
I need the direct phone # to Quickbooks Risk Department because they won't release funds to my bank account and I am literally going to lose my business because of it. The Payment Department will NOT give me thier phone #. All I want to do is speak directly to the case manager so he/she and I can quickly work together to verify all that needs verified right then and there so I don't lose my business. It is absolutely infuriating I'm not able to speak directly to the "Risk" people. Truthfully I don't think this verification process stuff should take more than a few minutes. We could even do a 3 way phone call with my bank and/or my customers if needed. This is unreal. Feels like a bad dream. I am new to offering electronic payments to customers. I had no idea Quckbooks was going to take my hard earned money like this and just lock it away somewhere and the people holding it won't even speak to me. Please someone give me Risk department direct line. Help me out of this terrible nightmare
I have spent 20+ hours communicating with dozens of QuickBooks online and payroll agents and opened 4 cases. Unfortunately, they closed without resolving the issue, and no one bothered to provide a status. The issue is that Quickbooks kept withdrawing money from my bank account and not paying taxes to Texas Workforce Commission. I am sharing the case numbers here since I could not find any resolution from the Quickbooks agent. It seems there is no accountability whatsoever. I have never experienced this type of unprofessional service. Here are the case numbers for your information - 1585974934, 1585984456, 1574017245 and 1586284032 Why am I sharing? -- hoping there will be at least one responsible person in the organization and dig into the issue I have been experiencing I do not understand why it is so difficult to resolve a simple issue, which should not even take a few mins to resolve, and I question myself why I am even paying a sub
Haven't been able to make a check deposit with mobile deposit.
I need to create a NACHA file from Quickbooks for the ACH payments I want to make and I am checking to see if QB can create this file
I had an oddity happen that I wish I had caught before it got to the bank. QuickBooks misprinted a check amount that I paid through the "Pay Bills" button. Example: The total for the 2 invoices paid was $203.00 (2 separate invoices of $101.50 each) from our checking account. But, when QuickBooks sent it to the printer to print the check it ADDED $0.50 to the check amount and printed $203.50. QuickBooks only deducted $203.00 from our checking account and the error occurs nowhere else except on the physical check. Unfortunately, I did not catch it until I was reconciling our bank statement and had an error of $0.50. It is a regular vendor and the $0.50 will wash in our account. So, I don't need to figure out how to correct the $0.50. BUT, has this happened to anyone else? Why and how did it happen? It will make me check the checks much closer now. Pun intended. I am using QuickBooks 2020 Premier.
So got my account hacked 2 weeks ago by a phishing email. Immediately knew what I had done and changed all passwords etc and called customer service immediately. They put a hold on my account and cannot process and payments and even run my payroll. Have called numerous times and always get it is still in review....you will be contacted within 48 hours.....blah, blah, blah.....bull crap! I have been a Quickbooks customer for 20 years and the customer service is the absolute worst . They forced my hand back during COVID and basically forced me to switch to QB online. Had a bunch of problems then and has been fine for a few years. When you have a problem, don't expect it to get resolved. I have turned off all my payment processing and thankfully I kept another merchant account open so I can run transactions through that merchant account. If anybody knows of another accounting software similar let me know as I am strongly considering ba
I established an Intuit QuickBooks payment account in order to pay an invoice for work done on my home. On seven separate occasions (on May 11 and 12) I entered personal checking account information (routing and account numbers and name on account) and each payment attempt was rejected. I am certain that the information I entered was accurate and that there are sufficient funds in the checking account to pay the invoice many times over. How can I discover why my payment attempts were rejected? All efforts to solve this problem via online help put me in a loop where I enter my name and password and get nowhere.
