QuickBooks Q&A

I link to Starling account which has category of owner withdrawl and personal, unless this pulls from that, just want it to be correct....I have payroll for my one employee sorted, just when I pay myself is a heading headache!! - sure there is a simple answer, I just can't see it, thanks again forum genuises!!

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automated credit notes applied to customer accounts, as follows - credited to QB online to link credits to charges

How do I reset as been like this for 17 days

I can’t link my virgin business bank account in browser.When I try to link my account on my computer it takes me to the virgin current account log in page, it won’t recognise my log into details because it’s a business account.When I try it on my phone it takes me to my app so it allows me to log in but when it sends my back to QBO to finish it’s just a blank page and my bank account hasn’t been added, although it shows it’s connected on my bank account.I’ve been trying for days to sort this out and it’s becoming so stressful.Hopefully someone can help me. 

The payroll interface has suddenly changed (some searching suggests this is due to a forced update to 'Core Payroll'. When running payroll, there is now a mandatory field labelled "Chart of account". What should this be set to so that the payroll works the same as it did previously? Note that I already have already checked the settings under "Payroll settings -> Accounting" and all of these are filled in - so it's not clear to me why there would be an additional option. What is this new "Chart of account" field for? I have tried checking the documentation - all I could find is this article https://quickbooks.intuit.com/learn-support/en-uk/help-article/regular-payroll/create-run-payroll/L5JFzGwNu_GB_en_GBwhich simply says "Select or review the QuickBooks Chart of account to track your payroll". How is this different from the settings that are in Payroll settings -> Accounting? Surely to fully track payroll you need separate accounts for payments, wage expenses,

I am trialing Quickbooks Time and setting up weekly shifts which repeat.For repeat there are currently only two options for when the repeat runs until: "after" - a set number of repeatsOR"on" - a set date i can't find the obvious repeat "forever" option..... Any ideas

I am trialing Quickbooks Time and entering employee shifts.I add an employee for a shift 10am to 12pm Today.I add the same employee for a second shift 11am to 1pm Today.There is now a clash between 11am and 12, is there a setting to show warnings or totally prevent this from happening, i understand some businesses may have a supervisor scheduled to multiple jobs at the same time but we are scheduling cleaning staff to attend customer locations so they will never be in two places at once.

I have an employee that has refund from tax. How can I tell if my employee has given a tax refund? Does the refund show as credit on payroll or not?

Yes please

Every time I edit my invoice details in QBSE, specifically to remove my phone number, it reverts to the default of including that phone number with every new invoice. I have to remove it manually before sending every invoice.  Any way to fix this? I don't want my phone number on my invoices. 

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So, half has been paid thru bank account of company 1.Other half through credit agreement for company 2.I have set up a non current liability account for the loan in company 2, but unsure how to record the whole purchase in QBO, including VAT. For either company!For example, if I put the whole cost through company 1, it wont tally in the bank reconciliation, as only £550 of the £1100 went through theirs. And vice versa in the other company, if I put the direct cost through, there is no bank transaction for it..

The HMRC says that if you pay or receive money in foreign currency you cannot use their web filing service but QBO also does not support Corporation tax filing in the UK for multiple currency QBO - so what does on do?

I have seen this can be set while payroll is being done, but don't see any advice on how to do it after payroll is complete.

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I can create a financial activities by class report which shows the breakdown of income and expenditure by class against the account heads. We have always done this.But if I want to see 'what remains' in each restricted class at a year end, I have to change this report to cover "All Dates" so that I can see the final balance in each class.  However, what we need is Financial Activities by Class report that includes a balance of the final amount in each class for that year i.e. the report should run like the current, but then at the bottom *include a line with the balance of funds brought forward from the prior financial year / period*.  There should then be a second line at the bottom which totals these amounts showing the total available in each class.Without the additional line showing funds brought forward, the report is pretty useless it never shows the true ending balance of the classes at the end of the period.  Some will show a negative balance wher

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It is not clear from current posts how to check your remittance advice settings. From what I have read, there is setting under gear icon -> Account and Settings->Sales->Messages where you have the option to tick or untick the box called "Email me a copy at [email address removed]". Mine is ticked, always has been.For the past couple of months, I have been submitting remittance advice to suppliers, but I am no longer receiving a copy of the email and attached PDF remittance to my central email account [the box is ticked]. There is no where that I can see anywhere in Quickbooks how to check what has happened or changed - my concern is that if I am not receiving the email, how do I know my suppliers are receiving the email notification.  Has Quickbooks changed something to cause a bug in the system? or if anyone can provide some advice, please let me know or if you are experiencing the same issue so I can determine what steps to take next. Thanks.

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Hi all, I wanted to post this here so others don't waste the hours I spent yesterday on this issue! I was moved over to Core Payroll for this month and ran my first payroll, but the FPS submission to HMRC kept failing saying my credentials were incorrect. I had never had this issue with the old payroll solution and my HMRC password had not changed. After nearly 2 hours talking to support and re-running the payroll several times, I then had a hunch which turned out to be true. Core Payroll cannot cope with HMRC credentials which contain punctuation. So if you have a complex password that isn't just letters and numbers, you'll have to simplify it in order for Core Payroll to be able to talk to HMRC. Support later confirmed this is the case. This isn't mentioned anywhere in the support documentation and the support team clearly weren't aware enough of the issue to suggest it straight away (although the people I spoke to were very friendly and were trying their best).&n

normally the list drops down but I type in the start of the word and nothing happens

I need the option to change the account type (nominal code) on an invoice