QuickBooks Q&A
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My credit card expired and In have a new number. The bank has transferred some of the transactions and the balance from the old card to the new one.
We started accounting with QB online since the beginning of the company so the Bank account starting balance in the balance sheet was zero. However when I try to use the reconciliation tool, it shows an starting balance of negative -2080.25, I reviewed the account history/view register and did not find any opening balance transaction. I tried to create a journal any to define the opening balance, but when I go back the reconciliation tool it just adds to the original negative number, it does not replace it.As a consequence I cannot reconcile the bank account using this reconciliation functionality as does not matter if I match reconcile and match all the transactions, leaving the balance sheet with the right numbers, there is always a difference in the reconciliation tool driven by this -2080.25 that are nowhere to be found in any transaction. Could you please help me out to solve this?
