Account Management

I downloaded QuickBooks Desktop Pro 2015 onto my new computer.  It then asked for my License and Product number.  But when I entered them, they say they are not valid.  But I know they are.  I originally installed and registered this product in my old computer in January 2018.  Does anyone know why my license and product number isn't working?

Has anyone else had problems with online support disappearing in mid-chat? Twice in two weeks now I was chatting with online support, and suddenly without warning, the support person left the chat and never came back. I was never transferred to anyone else and after a minute or two, the chat was terminated by QB. Today when this happened, I tried to initiate a new chat, and five times got the message "something went wrong, try refreshing your screen". I kept the transcripts of the chats. The last one had not even completed the verification process when the QB person left the chat. 

Original commenter did not share additional details

We never had problems with the credit card syncing before, but have never been able to have statements upload automatically.

I want to cancel my intuit trial accountI haven't paid for the subscription yet

Everytime I set the biometric sign in toggle on it turns off on its own!

Is this determined by the client adding me as an 'accountant' vs a 'user'?

Can payroll be update to allow for Indian status tax exemption allowing to have an option to choosethe Box 71 for indian status for no taxable income but still having insurable earnings allowed and EI deductions 

Original commenter did not share additional details

Original commenter did not share additional details

I have been using QuickBooks for many years.  I am not an accountant so I have avoided anything that is not absolutely necessary to run my business. From the very first version of QuickBooks I have used (back in the 1990s) the Inuit recommendation for accounts was to not set up any Tax-Line Mapping for any account so I have never done that.  Now I am trying for the first time to use TurboTax Business Incorporated but it refuses to import any QuickBooks data because my QuickBooks is missing a bunch of GIFI codes.  Since I have no clue as to how to map these, I was hoping that QuickBooks would have some sort of built in feature that would either assign these codes for me (preferred method) or at least walk me through assigning the codes based upon QuickBooks recommendations.  Does such a feature exist and, if yes, how do I access it? Thanks

My case has been escalted with support since Jan 9 with no results  The URL an email are extinct and I am losing leads and income.

They are dropping old login and moving over to fordpass login

Hi,In QB O I have change the service item status from Service to Non-inventory. This service item should disappear from QB Times from Service item list but it did not.I have checked the Quick books Online Integration Preferences  and it says that the last sync was 22 hours.Questions:1. How often the sync happens between QB O and QB Times and can I schedule the sync2. How long should I wait until the service item status will update in QB Times?Thank you,

Original commenter did not share additional details

I have created bill approval workflow and created test bill.  Approver gets email but when they log in there are no tasks and when they go to the bill there is no option to approve.

I want the desk top version Not On Line. I have already paid for a subscrition. I need License number and Product Number. How can I get the numbers ?

Original commenter did not share additional details

Hi how I can cancel my subscription

Original commenter did not share additional details

Currently I am login from Canada to a business, can I continue from India?

We are winding down our company as we were bought out by another and the accounting transactions will not be migrated over to a new system.  We would like to avoid paying the monthly subscription and cancel our QBD as soon as possible.  I have attachments stored in my Accounts Payable module which I will need access to for CRA and query purposes.  What options do I have to keep my attachments and be able to refer back to a specific transaction?  I would export the data to excel, but that does not give me access to the attachments. We are currently on QuickBooks Desktop.  Converting to QBO also does not solve the attachment issue as they are not converted - as far as I can see from research conducted. 

I have a client with a QBO file that is such a mess that we need to start fresh with a new file.I understand that you can have multiple companies under the same QuickBooks Online account. Each company file is its own paid subscription, but you access them with the same sign-in info. This lets you quickly switch between companies so you can manage everything more efficiently. Here is my question:Can I create a new company file with the exact same name as the old company file?After this new company file is created, we want to cancel the old file so not need to pay for 2 subscriptions. OR , should I cancel the OLD company file subscription first, then create a new one with the exact same name? Please advise. Thank you

Original commenter did not share additional details

How do I export invoice and estimate templates from one QBO account to another QBO account? I only seem to find help for moving from Desktop to Online.Thanks.