Banking
Recently active
Good Morning~ I am a user of Enterprise desktop. When receiving a payment I inadvertently transferred the payment to the deferred funds area before it was complete (I have a list of invoices for this payment) and want to revert it out of there and make the correct payment. Thank you!
Hi, I made entires into an account for in QB 2023, the problem is I need to use it in a place where I have qb 2021. I know you can not downgrade the data file, but can I export one account as an IIF file and then import it into 2021? THank you
I had been using Pinnacle as my banking institution and changed over to First Bank. When I added First Bank all the information for Pinnacle disappeared. How do I recover that information?
Hi there. I have an issue with Wise account transactions not syncing. I keep seeing the message below. The problem is that it hasn't synced for a few weeks now and the same message is being shown. Does anyone know how to resolve this? Something isn't workingSorry, we can't update your account. Please wait a few hours and try updating again (101).We reported this and will notify you when it's fixed
I am having an issue with an expense on my bank feed. Our A/R is run through our CRM, but all transactions are entered into QBO. The CRM is weird in that a customer may be billed twice for the same item and if both invoices are paid and a refund is issued for the "overpayment", you do not "write-off" or zero out the second invoice that was paid. (I don't understand, but that's a whole other issue). Anyway, a client was double billed and paid both invoices. I entered only the first invoice and payment, deposit (all funds received by CRM each day are direct deposit into our bank) matched, all good. The second invoice, payment and refund, I have not entered, because QBO would then invoice as unpaid and outstanding. If you enter a credit memo, same thing. In this case, we were actually charged by the CRM because the refunded amount was greater than the payments received that day. I cannot figure out how to enter a transaction that will match to the bank transaction th
Bank connection to 5th 3rd no longer working. Over an hour of support only to be told "its a reported issue" with no resolution. Any one else?
I connected to my bank and was able to pull a number of transactions. But I did not pull all of them, I think because I used a more recent date. The ones I pulled are newer. How can I change the dates to get the older ones too? The account was opened this year, but more than 3 months ago.
I have reconciled my bank account, but the above two numbers are still different. Shouldn't they match?
I need to vent. I am paid by my client through Quickbooks. We have not had any issues for several years of doing this. Recently, I was sent two “Bill Pays” stating that a “Payment is on the way…” All the information, including bank account number, was correct. The amounts are/were around $10k. That is a lot of money, especially for me. I waited until the date, and no money was deposited into my account. I called my client, and he said it shows that the money was deposited on the 22nd of November. I do not have it. I finally got my client to send me the account number and routing number of where it was sent. Neither was mine. And, the routing number was for a credit union for the Navy – The Navy Credit Union in Virginia. That is where it was sent. My client has no dealings with anybody in Virginia. Again, initially the information was correct. But then all of it changed. Why? Did someone hack into my client’s account? Why is NO ONE helping my colleague? He is now going to the local bank
It shows fault 350
I have a loan payment that transfers from my checking to a loan account. The loan account downloads loan principal and interest payment, not the full payment. How do i match the full payment to the principal and interest payment in the loan account?
Original commenter did not share additional details
It looks like the expenses that get imported from my bank feed get labeled as checks occasionally - even tho they are not. How can I fix the type of transaction? Thx!
For initial, personal start-up deposits made by the owner, would they be recorded as an equity under either the "Owner Investment" or "Owner Draws" chart of account?
A prior fiscal year bank deposit transaction was reconciled. This transaction was incorrectly deleted and then recreated. What is the process to reconcile this item (again) which would allow reconciliations in the current fiscal year to be in balance?
I have used Square integration for years but recently began selling with Squarespace.
I had a credit from this month that I applied to an invoice from last month. When I try to reconcile for last month, I am now off by that credit amount. What is needed in order to balance the books? Thx!
Can't get bank account to sync
All of our banking transactions are incorrectly showing as if we received payments. For example, we have payments made to credit cards and lease payments showing that we received the amount that we paid, and QBO wants to categorize them as A/R. When I click on the transaction, there is no way to switch it to spent. Refreshing does not reset the transactions. Is there a way to fix this?
Our bank connection was broken and we had to reconnect it by adding the account again. Once we did that, it no longer pulls in our bank statements to automate some of the reconciliation. We now get a message when we go to reconcile that reads "We don't import statements for this account. You need to get it manually." I tried asking the bank and they were no help. Is anyone else having this issue? Is it a setting that I missed when re-adding the bank account connection? HELP!
Hi All! I am reaching out since we've been using QB desktop for a while now and just updated to QB online. When upgrading, we wanted keep our Vendor, Customers, Items, and history of Estimates, Invoices and Purchase Orders; but also wanted to start fresh with everything that had to do with banking, including reconciliations. Unfortunately, after finishing with the migration and being told we would be able to do that, they in fact migrated all banking data. Any tips to reset everything related to banking and reconciliation?
How to use foreign currency accounts
I have selected the correct phone number for the code to be sent to, but I have tried several times, refreshed the page, etc and still have not received any code.
