Employees and Payroll
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I get Something unexpected happened... in all clients on payroll bureau. Tried support and got a log but no idea of a fix. Not just one client
QB refuses to accept my new employee. She has the same surname as her husband !!! Payroll Core
I could do this in the previous payroll and now I cant. I have now have no way of allocating employee costs to a department. It is absolutely disgraceful
It was fine last month but is now not showing anything
HiThe pension contribution report that I run is sometimes incorrect, I can see why but cannot see how to correct it. Each month the payroll comprises salary and overtime, inevitably sometimes I am notified of errors on the overtime after the payroll is finalised, I am asked to correct it so run an adjustment payroll for the extra costs, all deductions are fine but the pension report includes the salary element in gross pensionable pay twice, once for the original pay and again for the adjustment even though not paid a second time. How can I correct the report?
Any one else having this problem
I have been sending them directly after completion and submissions from my end, but he has never bothered to access the link. Anyway he has tried this week and can't get in to the links previously sent and I can't find them within quickbooks anywhere.
Having invested much time sorting out issues after forced migration to Advanced, i was shown by operative how to amend/merge PAYE accounts. The final nail in the coffin is that now the pay run can't post to the journal as accounts have been deleted. The 'click here' for help takes me nowhere helpful.
Around a month ago the payroll pages on QB changed. Since then the functionality has been reduced and I can no longer access historical payroll information or payslips.
all employees are existing who have been paid using my old payroll provider with RTI submissions being filed so when completing declaration should I select week 1/Month 1 or the cummulative
Today we have been trying to send purchase orders to suppliers (exactly the same as we have for two years) and they are not receiving them. When you look at the audit log they all have "Indirect edit by System" is this happening to anyone else? No settings have been changed.
QuickBooks Core Payroll is a payroll offering that can help you with running payroll anywhere by using cloud-based software and helps you stay compliant with HMRC submissions. This article allows you to ask any questions and add feedback that you may have. If you haven't already, then you can learn how to navigate our Core Payroll product by reading our useful help article here.
I am told by QB i have to log into HMRC and find out the difference between the amount showed as owed on HMRC system with the QB account and make a manual journal entry to contra the difference. This was always done automatically in the old payroll system, but payroll core appears not to work
Another thing QB have not considered
An employees tax code has been changed to 716T X but when i try change it on the payroll its saying the below. What am i doing wrong? Unable to save Tax and National Insurance details. Errors are: {"NationalInsuranceRecord.TaxCode":"Tax Code is invalid"}
Both employees have the same settings, with the exception of personal details and were paid on the same date for the previous period when we ran payroll.
I use advanced payroll. I need to reflect 20 leave days upfront from the start of their employment , how do i do this because for the past number of months leave was prorated over the year at 1.66 leave days a month. Thus far for the current leave year employees were given leave at 1.66 leave days a month instead of the yearly amount upfront so this needs to change wef July 2024. How do I do make this change? Also can i capture all leave for future months in the system so that the system shows the 20 days less whatever leave the employee has requested for the year?
