Employees and Payroll
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I'm in the process of moving a client from Xero to QBO and was planning to use dataswitcher. Having read some details I'm confused as to whether the Xero accounts will remain for me to check/compare as it suggests that Xero accounts are removed not copied. This may be termonology but QBO support were unable to confirm suggesting I ask Xero.
Quickbooks online
I can also see I can add in type of deduction to set up, is it a value or percent I choose?
we cannot upload the pay run
I checked the terms of the email and I did comply, has anyone else had this issue or received the vouchers (£50 amazon voucher) or a contact info to have this looked into Email sent from QuickBooks on 11th May promotion April to 31st may
I can omit the pension then it will calculate the NI correctly, or I can include the pension but have to deduct the PAYE pension tax paid manually. Or I can just calculate the NI manually - but then QB is of limited value other than a record store
Has anyone had the same issue?
Does anyone elses Payroll suddenly stopped working and asks you to enable it? I have been using QuickBooks payroll advanced for months now and few days ago it stopped letting me in, instead I have a window to enable payroll which I should not have to do as I've enabled it few months ago and been using and paying for it ever since. I've contacted customer service and they pushed it to tier 2 of their support and still 4 days later no fix! I have been told there were other customers reporting same issue and theirs were fixed after clearing cache (I have tried that, I tried using different browser, incognito window, different device and even connect to different network - nothing changed). Very frustrating and concerning, I would proceed with enabling it again but I'm worried it will wipe off all data that's already there.
Hi, Here's a conundrum... we've never used QB payroll but in QBD we set up and used 'employees' as part of our job costing. After importing to QBO the old 'employee' accounts are still active. I need to make them inactive but I can't find any way of doing so. There are no employees under the 'payroll' section and the only way I can even find a list of them is to run an 'employee contact list report'. I've tried editing an employee from that list and adding a 'released date' but it doesn't inactivate the employee. Any help at all with this would be very much appreciated!
Hi,Allarmingly I have noticed that a staff member who is on long term sick has not been accruing Annual leave (as per the government regulations). Can anyone else confirm if they are having the same issue? I have been on the phone to QBO for in excess of an hour and a half and there seems to have been no automatic provision included when my payroll was setup in 2017. How did every other employer incorporate this calculation or have they just done this manually?When adding an absence due to illness via the employee's page it only points to the statutory sick pay category, which does not account for accruing annual leave whilst on sick pay...
I missed the submission date last month, I have sent this months, but when I try to send July EPS inland revenue keeps rejecting it on basis it is out of date
I cannot update my phone number online and when I submit a change request I get an American code even though I'm UK based.I therefore cannot verify my phone number.
I want to manually post the journal for each pay run but cannot see any function to turn off the posting of journal - is there such a thing? The reason being, I have clients who sometimes come back and change their payroll data, so if I unlock the payrun, amend, re-submit fps, then the original journal has been posted with incorrect figures. I keep reading a help topic which says I can unapprove a singular employee, amend and then resubmit fps and QBO will post a reversal journal, but I cannot find the 'unapprove' tab anywhere!
Any help with connecting world pay with QuickBooks
We have a client wanting to submit their RTI payroll submissions to HMRC; but difficulty getting their own government gateway set up; can we use our agent login credentials if we have been authorised to deal with their payroll?
I have an employee who has self certified for 7 days, and I entered it into her details under Leave. Her AWE for the relevant period is £111.68 - but when I run payroll it states that SSP is due. The threshold is £123 per week so I am unsure why SSP has been included.
cannot make payments work, what can i do?
Hi, I have a staff member shortly going on paternity leave. How do I process statutory paternity leave but also top up his salary to full pay? I'm using Advanced pay roll. Thanks.
