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I have been on with Quickbooks Desktop support for 2-3 hours each day this week and no one at QB can fix my issue. I have been transferred and disconnected more than I can count in the last several days so I wanted to see if anyone in this discussion group has a direct phone number of someone in the Desktop area who understands the software and accounting that can help? Here is my problem: I am adding a new customer since updating to the Enterprise 24.0 version. My issue is that when I add a new customer they are not showing up in my chart of accounts. I have spoken to so many support folks and no one knows how to fix this. I cannot invoice if my customer is not reflected in my chart of accounts so I want to see if anyone in the community may know who to fix this in the desktop version or has a go to person at QB that has the knowledge on how to fix this issue. Thanks!
I am running payroll on the new system next week and nervous I won't be able to get through to US based support if I need it.
Is it possible to use the Tsheets schedule function without using Tsheets for time tracking or any integration. Our company has chosen to use a different payroll app to integrate time tracking into QB Online, but we love the Tsheets schedule - just as a stand alone, noth
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Hi,How can I transfer a fixed asset item to an inventory account???We have a vandalized machine that should be transferred to an inventory "to be repaired" account. How can I do it? And what happens with accumulated depreciation?Thanks in advance!
Why is Intuit now charging a 1% ACH Fee? Isn't Intuit making enough money from it's subscribers?
QuickBooks how can it be that we were forced to the new invoice and quote system over 3 weeks ago and reported that it has issues 3 weeks ago and its still not fixed. Not even been a single update to users. You forced us to change. We did not do this voluntarily. Issues - The tax checkbox does not work. The T for taxes shows up on every line item. The new feature - pdf view does not work. The email view does not work. If you add a blank line it will not show up in the pdf output. We have sales tax turned off since we use line item sales tax and now there is a tax sub total at the bottom which we don't use. None of these issues were present before you forced us to the new update. If you are going to force customers to a new update at least make sure the bugs are worked out. Then if you force customers to a new update and it is full of bugs then get the bugs fixed in a reasonable amount of time. Why are we still not updated on any of these issues? What could possibly be more important th
I can't reply to Intuits email that they sent to me.
Hello,I accidentally hit the reconcile button before I categorized the deposits and withdraws for the month, should I undo the reconciliation first and then proceed to categorize?
We're using QuickBooks Plus. Data is synced from Shopify using the connector. We sell items on consignment and these use an income account called Consignment Income. To pay commissions, consigned items use a class that is the name of the consignor. We run a sales report on the Consignment Income account, sorted on class to determine what we owe our consignors. We have to manually enter classes on each line of an invoice that has consigned items on it. When we run the sales report, anything without a class appears at the bottom of the report. We then open each line item, edit the class field on the invoice, SAVE AND CLOSE the invoice, click to confirm that we do want to save it even though it's attached to other transactions, scroll to the bottom of the list, and do it over and over and over again. As we grow and are having more consignment sales, this is taking over an hour each time. Note that classes are assigned to the items, but they are not assigned when the data is
I have been receiving calls that I owe more money for support for my QB Desktop Pro Plus 2023. I pay subscriptions for enhanced payroll and intuit data protection. I have never had an annual bill due in May for what they are saying I need to pay to receive. I asked about that that and they said there was a grace period. I have had this for 10 years. I am pasting a copy of the email I received. Can someone tell me if this is legit?This is a list of services they say I need to pay extra for:Merchant Services* Filing tax forms* Payroll support* Payroll updates* Emails* Online banking and Bank Feeds* Web Connector* Unlimited Support* Pay 1099 contractors* Reconciliation* Data back up & Upgrades* Track Sales tax* Security Updates* Accountant’s Copy File Transfer (ACFT) service* Credit card processing, eCheck Solution, Online Payment Processing* Manage Bills & accounts payable* Invoicing from QuickBooks
can i create recurring invoices to run for certain months - for example Jan Feb Mar then skip April May then back on for June July then off the rest of the year?
We are a law firm and print invoices and statements on plain white paper. What envelopes can you use? I've been in the custom forms and styles and it does not work messing around with various templates, etc. When I spoke to Quickbooks, they said the envelopes they sell only fit their pre-printed invoices. This does not make sense to me. Any ideas?
ERROR MESSAGE WHEN TRYING TO EMAIL INVOICE: "Invoice ##### hasn't been sent." HELP!
Using QBO Ap and today tabs are reverting to company page without notices and work lost. What is going on? Could you please put some focus on this CRAPPY QBO program? Productivity shot once transitioned to QBO from QB Desktop. QBO is the worst part of my everyday at work!
Can a user with the company admin role access employee sensitive information like date of birth and SSN? I can unmask this info as the primary admin using authentication, but can a company admin do this as well?
In new format, I cannot find how to add a service in between already invoices services. Before I would add the plus sign in the already listed services and a new row woudl appear. Not now. even hitting the dots on the left side didn't help. I have invoices due Tuesday Please HELP!
I am a Proadvisor. You REALLY need to provide the functionality in QBO to be able to set customer billing rates based on "Service Item." Even better would be to allow us to set billing rates for each employee for each Service Item. Is this being worked on?? QB Desktop has this functionality and it is essential for many professional firms like accountants, lawyers, engineers, architects, etc. Professional firms often have different billing rates for different services they provide. Just setting billing rates by employee name is NOT good enough. That assumes employees are binary in their work and only do one activity. When the timesheet info. is pulled over from QuickBooks Time for employees they are already sending QBO all the information its needs as they provide the employee name, service item, and time. If you create a module to assign billing rates, then you can automatically populate the invoices correctly. I understand that QuickBooks Time will allow you to have the em
Quickbooks Online updated and since the update, if I try to save an estimate or invoice, I get "An application error has occurred while processing your request:" I have literally spent hours with the help division only to show the reoccurring problem over and over again but no solution. Am I living in a vacuum? Am I the ONLY one experiencing this. I really need this fixed ASAP as I need to write estimates and make invoices and we are going on 3 weeks!!!!
Sending an email in QuickBooks takes like 2 minutes, everything else is great. This is on a local server running QB2023, I have uninstalled and reinstalled QB2023, this issue just suddenly started happening about a week ago. No other software has been installed on the server.
It seems the split deposit screen is not working. It wants me to add a new Customer when it is already there. It just won't pop up when I start to type the name. Same thing with the account number. This just happened since the new spring update. Anyone else having this problem?
We have a large amount of users using the QB Enterprise and many get the Error #503 and Error#12002 on their automatic updates...... Even the server has this issue. It has been like this for months. What is going on?
