Payments

I am using QB 2015 Pro and last week I started getting an error message when I try to attach a document to a bill or invoice.I have not had any problems until last week, I am up to date on all updates and patches. Has anyone else ran into this problem or does anyone have a solution?

Are payment reminders not available on premier nonprofit 2019?

I invoice my customers through QuickBooks Online and have my bank account linked. When I try to match certain PAID invoices to posted bank deposits from the banking review page it will not find a match even though there IS an invoice with the exact amount and date range. This seems to only happen to invoices with multiple line items because some invoices can be matched. Is there something wrong with the way I'm creating invoices with multiple line items? 

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In Quick books online, I am trying to delete a deposit in the "undeposited funds" register. I keep getting the message "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first." I also went to the general ledger to delete the deposit item and keep getting the same message.  How do I delete the deposit?

Hi,We pay fifties of payments to vendors on daily basis irrespective of bills amounts and the ledger is maintained automatically to see if there is a Cr or Dr balance for any vendor. I do it through "Check payments" in QB desktop. This is because if I try to pay through pay bills option, the amounts don't match and I would have to spend extra time to divide the payments into different bills and then pay; also I think this way my payment amounts would be shown different in the ledger (difficult for us to reconcile later). But the problem through check payment without bills is that it keeps all the bills as open bills. Ideally, I am looking for a solution that when I enter an amount to pay, it should automatically be distributed to bills (date wise) if I don't select particular bills from the list. This is same as receiving the payments from suppliers; i.e. when we receive a different amount than our invoices, the amount is automatically distributed to the invoices (date wise).&nbsp

Hi.  I am using QB Desktop Pro 2020.I received a $1.00 credit from my Insurance Co. for them overcharging, and need to apply this credit to my LLC checking.  I went to Bills and entered a $1 credit from this vendor, but this is just floating out in nowhere from my knowledge as it doesn't apply to my LLC Checking.  So instead, I decided to enter a credit, where the credit is $0 but I have -$1 in the expense account: LLC Checking and then +$1 under Items: Insurance Fees. This gave my LLC Checking the proper $1 deposit that was ACH'd to my account; but I do not know if this is 'proper' or not?  I did look up the steps recommended on another similar question, and it suggests a lengthy process starting off with 'make a deposit' but when I get to that menu and have to choose a 'from account' I don't know what to enter as this $1 is not from anything, other than the vendor itself.  I have an 'undeposited funds' account that was created by default, would that

I use sales receipts to record customer deposits. I have a chart of accounts other liability item and a list item tied to the other liability account. I create a sales receipt to record the deposit as a liability using the liability account.  When I create an invoice to charge the customer for the work, I add a line on the invoice using the customer deposit and using the amount as a negative number. The invoice comes out fine. But the amount on the sales receipt in the transaction center open balance does not change. Is this normal or am I doing something wrong? Best, Scott

My client has a customer whose account had a negative balance of -$526.65. My client says the customer has not overpaid and it should have a balance of $140.00. I've gone back through the audit trail and can't even explain the mess there. The negative balance was created with several different invoices. Is there a journal entry I can use to clear out the negative and just have a normal balance of $140.00.

How do I clear out an open customer balance? Can I do it with a journal entry? My client says the amounts been paid already and the invoices were voided.

I am setting up Quickbooks Online - migrated from desktop this month.  I have vendors that have their own expense account in our GL. They do not have recurring bills, but whenever they send a bill, it is for the same expense. I do not see a place in vendor set up to attach a specific expense account to that vendor. I do not think I should have to enter the expense account every time I enter a bill for that vendor. Have I missed a step in the setup? Karen SCR

Hi everyone!I tried Quickbooks online chat support but was passed around 4 times so I just gave up.We are interested in opening a Cash Account but saw that you have to open a Payments/Merchant account as well.Do you have to actually use the Payments account in order to use the Cash Account?Our current client software has a payment/POS built into it so we do not need the Quickbooks Payment option.  We are mostly interested in using the 'Envelopes' feature to allocate specific funds.I'm assuming that we would just have to pay a monthly fee for the Payments account since we would have zero transactions.  I feel like I saw that fee was $16/month but was not sure.Any help is much appreciated!Thank you!Laura

How do I partially refund for service invoice?I use QBO.  I created invoice a client $555, the total cost of the service. Client pays $100 in advance.The client ask me to cancel the service , I charged him 25$ and send them 75$ by zelle  , I issue $75 refund.Still I have open balanceI have created a check and a payment but I haven't successfully linked those to the invoice. What am I missing?

I am looking for a shortcut, if it exists, to apply some credit memos (that need to be created) to older invoices that were not closed out correctly. Is there a process that will allow me to go into the customer's account and then bring up a Credit Memo (preferably using a shortcut), enter the CM info, and have it automatically applied to the outstanding invoices.  I am trying to clear a lot of old invoices from years ago, where the funds were received but not applied to A/R. Just hoping for a quicker solution. ThanksEJ

I do not see  a way to filter by customer type in reports such as open invoices. I created a customer type and assigned to a customer but cannot figure out how to turn on this field for filtering.  Thanks

A customer disputed a charge that was made with a cc. The problem is that he paid through the invoice and the invoice closed as soon as he paid it. He then went and disputed the charge and it never made it to our bank feed. How do i open the invoice back ? How do i do to record it? I can create a new invoice, but what do i do to record the closed invoice as a dispute?  thank you

We received a credit on our credit card and I'm trying to figure out how I record this credit.

So I offer a service that is subscription-based. If I understand things correctly, after I send the first invoice, I can make that invoice recurring. However, I would like for the customer to be able to pay automatically also. I don't want them to have to enter their details every month. Will they have the option of paying automatically, or is that only available through the QuickBooks Payments service? If so, how can I get their details from the Invoice to enter into Payments? Seems like a hassle for the customer for me to be calling them to get their card number to process. What is the best way to achieve this?

I entered invoices for multiple customers, then applied payments. Total of payments did not match my deposit I was trying to record. I found my error in an invoice amount. I corrected the invoice amount. Now my total payments match my invoices. I record my deposit. When I look at my aging summary, this client shows as past due $0.What did I do wrong? And how do I fix it?I suspect maybe I should have deleted the payment, then fixed the invoice, then re-applied the payment. But I didn't. This was 11/2019. And yes, I'm just now getting around to try to clear out the $0 balance due. I'm tired of looking at it.Do I just have to live with it?

My client pays insurance premium for all his 1099 works in bulk and then deduct the insurance expense from their monthly payments. How do I record the deductions as income to the client. Even though he is paying upfront cost he is getting back in the form of deduction from their monthly invoice. Thank you. 

If I want to set up recurring Quickbook Payments. I need a signed authorization form. Since I can't email it, are there other secure methods that also allow for form fields and a signature? 

I had to refund a customer's transaction.  I went into Quickbook Payments and successfully reversed the transaction.  And then I voided the invoice.  But the payment record still shows under their customer account in QBO as 'unapplied'.  How do I get rid of this?  Thanks!

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I would like to see all the partial payments and credits that have been applied to a bill.