Payments
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I accepted my first payments over Quickbooks, three transactions in total, and the status shows 'we're looking into This' and has been under that status since May 15.
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"We couldn't process your payment. Make sure your billing info is up to date." I get this message, even though I use Techsoup.org to purchase my QB Online. Can this be corrected?
This is in regard to the PCI Compliance standards and the interaction with major credit cards. The only way I accept payments are through QB invoices or through ACH deposits.
Customer paid online. Order was canceled and I need to issue a refund. QB is requireing a cc be entered manually for the refund. Customer refuses to give a cc over the phone for said refund to happen. How can I issue the refund and skip getting this transaction disputed?
We are looking for a third party payment option that integrates with QBO. NOT interested in QBs Payments. We want a platform that gives the customers an option to pay online or with a credit card but THEY pay the fee. Anyone have a good experience with any payment platforms?
A customer payed my invoice but it’s not reflecting in my account
I manually enter credit card payments through a different provider. I do NOT want to use Intuit's payment system. However, even though I've turned off the accept credit card option in my account settings, the Receive Payments page automatically checks the credit card payment box. This has resulted in major hassles when a customer is inadvertently charged twice. There is no reason why that box should be checked by default, except that it drives financial traffic to Intuit. Intuit is profiting off their customer's inconvenience. In my opinion that is unethical.
I would like to change the account that receives the payment when my clients pay their invoice but I don't see a clear way to achieve that.
Hello, I am thinking of filing a claim against QB because they have kept my company money for more than 30 days. As I read through the forums, it looks like they do this to many of us. Any one possibly interested in looking to see if we have a case?
The notice also states "Check your email for details" - I can't find any emails. What do I do?
I had someone ask for services and decided to cancel so I need to refund them the way they paid. Basically reverse their credit card charge
Hello,I have a few questions about the integration with Etsy. What does it mean that QuickBooks integrates only with Self-Employed? I have an INC company—should I still integrate Etsy with QuickBooks, or is that not recommended in my case?I’ve noticed that when QuickBooks imports all sales and creates invoices, it does not import refundes or cancellations. So, if an order is refunded or canceled, it still shows as an active invoice. How should I handle these cases to avoid overstating my income?I also noticed that it imports the total amount including sales tax, but doesn’t break the tax down separately. Since Etsy collects and remits sales tax on my behalf, the integration is inflating my revenue, and I might be taxed on that amount—which shouldn’t happen. Is there a way to prevent this or correct it? Could you please provide a detailed explanation of my options with the app integrations? Is it even worth using, or would it be better to create one monthly invoice manua
I've followed the instructions Quickbooks provides, of going to: Invoices Create Invoice Set Up Payments At this point, a new window appears that gives me an option to "Apply For Online Payments" I've already set up my Quickbooks Payments Account I click on "Set Up Payments" and am taken to a white screen with nothing on it except a green button in the center that says "Ok" When I click on "Ok" - it takes me back into my invoice. I've tried with different browsers, including Google Chrome and get the same result. I called Quickbooks for assistance and they were unable to figure it out. Thank you in advance for any advice.
I'm attempting to set up electronic bill payments through quickbook online so I can pay vendors and contractors directly to their bank accounts. I have my checking account already synced with transactions flowing through so I know the connection works. However, when I try to set up my bank account for to schedule a bill payment, it tells me it's going to send test transactions and the test transactions never happen. When I go back to the schedule bill payment screen, it says "invalid account, use another". This is the same account that is already syncing so it's not invalid.I've checked with the bank and they have not rejected any test transactions. Has this happened to anyone else?
Dear QBO team,We need to talk. Again. My client uses recurring sales receipts with cards on file—something your system is supposed to handle reliably. The card is entered. It's verified. The sales receipt is scheduled. The green light is on. Everything looks perfect. And yet… sometimes the payment just doesn’t run. No error. No flag. No explanation. Just silence.And this isn’t new—I’ve reported this multiple times over the past year. I’ve spent hours on the phone going through the usual script (“Yes, I know how to use a mouse.” “Yes, the green light is on.”), only for your reps to eventually admit that yes, the transaction should have processed… but didn’t. And no, they can't tell me why.Here’s what this bug means in the real world:1) I have to manually click into every single recurring sales receipt—even though it was “set and forget”—to verify that the card actually processed. If the card last 4 and account funds deposited to isn't there, I know it failed to process.2) Today, ye
My client paid me 3 months ago and I still have not received my funds. Over the last 5 weeks, I have called at least 20 times, have had at least 7 cases open, and have been promised multiple times that the money was going to be transferred. It still has not. I have been told it will be transferred by 3-5 business days multiple times across these 5 weeks. I have been hung up on, and I have been told an email with details will be sent and they never have. I have been told that my issue will be escalated to Tier 2 and Tier 3, but that never happened. They are lying to me and withholding my livelihood. Quickbooks is stealing from me. If this does not get resolve, I will find counsel and I will sue. If you are searching for an invoicing service, do not get Quickbooks. Do not do it.
QuickBooks has had two of my invoice payments on hold for two weeks now. When should I expect them to be deposited into my checking account?
Applied numerous time and keep getting declined.
Deposit
