Payments

I currently use Quickbooks Online Bill Pay and before that the Quickbooks Online Bill Pay by Melio. At the end of the Melio program and now with the QB's Bill Pay, I seem to have more problems with the checks being processed and sent, the funds pulled from my bank and then the vendor saying the check never arrived. Is there an easy way to see if the check was cashed from QB's Bill Pay end? 

Quickbooks merchant services recently closed our account ,  so I was forced to find another merchant service in a hurry.  I went with the first thing I could find. They use authorize.net as our payment gateway.  Unfortunately authorize.net only integrates with Quickbooks Online not Quickbooks Desktop.  I did find a third party application that will allow integration  with Authorize.net and Qbooks Desktop.  However there is a $41.95 monthly fee. So in addition to the merchant processing fees , we will have another monthly charge just to be able to process payments.  We are currently doing double work right now.  Entering the customer's info and payment in Authorize.net then in Quickbooks Desktop as well. So unless I can find some other merchant service that integrates with Qbooks Desktop,  we may be forced to use the third party app.  Please help, if you have any other suggestions I would greatly appreciate it. 

if scanning a card with the mobile card reader... can you save that card on file for the customer? or does it just let you do a one time purchase with that card?  I mostly use recurring sales receipts for a weekly service and save a card on file for each customer. I'd love to skip manually entering each card by just swiping into the reader and checking a box or something that says save card to customer profile.  

So I hope I'm explaining this correctly. So we have a third party software that we use for billing and accepting payments from customers that syncs with QuickBooks.  When the customer pays, it automatically shows the invoice in Quickbooks that it is paid.  Then the next day it comes though my bank transactions.  How do I record this?  The customer's invoice already shows paid, so I have nothing to link this payment in my bank transactions to.  I can't sent it to my Sales account because it then looks like I'm getting paid twice.  Also the third party takes out the processing fee before it is sent to my account, so it doesn't even match my customers invoice anyway as we charge the customer that processing fee.  Can anyone help with this?

We have a customer that paid an invoice through QuickBooks Online payments. The credit card payment was later reversed due to insufficient funds. The invoices are now marked as paid even though the payment was reversed. What is the best way to record the reversal? There was a QuickBooks alert that walked me through how to do this, but now I can't find how to access the message again. 

I have a vehicle that was totaled.  The insurance paid off the bank direct.  The check was not sent to me.  How do I enter into QB to clear the owed balance?  Thank you as always!

Does anyone know a way to match the vendor bill to the check number in QBO.  We need a report by row that lists the vendor name, invoice #, date, due date, AP status and check number .  The bills and applied payments come on two separate lines and it is cumbersome to adjust everything in excel.  I want to reconcile vendor statements using Vlookup in excel (looking up the vendor invoice number and returning the check number).  Can't seem to make this work.  Any ideas would be appreciated. 

Hi there -  What determines the default or pre-populated payment account when using Pay Bills?  I pay a majority of our bills via a credit card and 99% of the time I used the same credit card but every once in a while I process payments using a different card and then that card account ends up sticking / pre-populating every time I open the Pay Bills window. I cannot figure out how to change it back or what makes it change in the first place.   

I sent invoices out with the Pay Now button, allowing customer to pay their invoice online using EFT or credit card. I then received emails stating that the invoices have been paid, some by credit card and some by EFT. When I go into QB Desktop to record the payment and apply it to an invoice, I select payment type credit card or e-check. The sytem then asks me to enter the customer's cc or bank info. I am not trying to make the payment, the customer already made the payment. I just want to record it in QB and apply it to the open invoice. Do I have to enter the payment as a check even though it was not an actual check? This would be confusing because some clients do pay by check and I want to distinguish the payment type used for each transaction.

why qb is still holding my money and does not transfer even after I provide them every info they asked for? Its more than 3 week now. And payment is hold until further notice that could be a week, month, year, or even longer. Sp bascially saying for f yourself.

anyone else have issues closing and old merchant account that does not have the close account button under profile.  I have wasted 7 days with incompetent support from intuit with the same response over and over..."At this moment, we're unable to make any changes to the merchant account. Please call in and reference case number to speak with an agent with any questions/concerns."At this point i have no idea what to do and sick of creating tickets.  There is now 5 of them with the same response each time.

How do I refund credit card payment

Should I be concerned about it?

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QuickBooks Online (QBO) shows a sales receipt as paid on the Customer Screen, but the card was actually declined. The Intuit Merchant Center doesn't even show an attempt in charging the card. When I click to edit the Sales Receipt, there is no hyperlinked text "transaction processed" as with other entries that are truly paid. All I can do is try to reprocess the card (which wouldn't work as it was deactivated). This is the only hint I can find that it's not actually paid. How can I see if there are more unpaid sales receipts that are marked paid? (without clicking on every sales receipt to find out). I only know that this sales receipt wasn't paid because the client said his card wasn't billed on 9/1/24 as expected - otherwise, the service would have been provided at no cost. Side note: The sales receipt was automatically created and tried to bill the card since it was setup in the "Recurring Transactions" section. The very first attempt for this recurring sales receipt

QB checking did not transfer money as requested.

merchant payments was not approved

I ran an aging and found many credits on May 24th. Looking closer I found these as unapplied payments under "credits". In banking transactions I found those exact payments matched to invoices (one payament paid multiple invoices). So I have paid invoices and matching unapplied payment credits. I don't know how I managed that and I don't know how to fix it. 

Our HOA has been involved in a lawsuit with a group of owners that refused to pay their assessments. Finance charges were applied. Now to try and bury the hatchet it has been decided to forgive / refund the Finance charges.For the FC invoices that have not been paid, I believe I can just delete them. For those that have a payment against them I get a system error C = 47. How do I 1) correct this issue and 2) What is the proper sequence to remove these FC Invoices from the customer's record. 

I received a payment from an agency that has many clients with my company. The payment included a penalty amount that the payor withheld. I'm not sure how to post this payment - I am using Quickbooks Desktop Enterprise Solutions 22.0.  The payment amount was $558.27.It included payment of $1,294.02 for Customer A.It included a penalty takeback of $492.75 for Customer B and $243.00 for Customer C.  How would I go about posting this?

We are migrating from Dynamics GP to QuickBooks Desktop Enterprise. We currently have the following payment scenarios: There are different types of payments. CCD(Corporate Credit Card) for business accounts and PPD(Prearranged Payment and Deposit) via ACH for personal accounts which is what are employees are. How would we manage these payments in QB Desktop Enterprise? Thanks

When creating Invoices, is it possible to have clients pay for Online payments?

ve tried create new like 4 different ways and I just cannot get it to pull up a blank check? but it did payroll? Please help

Clients can't open my invoices recently. they've tried clearing caches, refreshing browsers... nothing works.

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