Payments

For some reason I thought I was marking an invoice as paid, but it appears that qb received/requested payment from my vendor, and charged me 10% for the action. I called the help desk, and because of a language barrier, the lady, and I became frustrated.  Still no resolution.  Is there any way to speak to a representative from the US who can get off the normal script to help solve this problem?

I get this error whenever I try to charge this specific customer's credit card:Error Occurred There seems to be a systems problem or this may be an invalid card. Check your Internet connection and card information and try again. Learn More SLN74597 We have charged him in the past even on the same credit card a few times, but now this error is coming up. I am having no issues charging other customer's credit cards except this one particular one. What is the issue?

I have multiple vendors who sell their AR to factoring companies, some of these vendors use the same factoring company so in effect I have unrelated vendors who have the same direct deposit bank account. Twice now I've had a vendor begin selling their AR after we've already worked together. I've edited their direct deposit bank account from their business checking account to their factoring company's account. When I've done this, I get an email from Intuit telling me I've changed a vendor's bank account from X to Y. The problem is it's not the vendor I actually changed, it's a different vendor who uses the same factoring company. The first time this happened I called Intuit and they told me not to worry about it. Then when I went to pay the vendor the funds went into the wrong bank account. Nobody at Intuit card or helped, I spent hours on the phone with them and got nowhere. They told me that since I had built the vendor bill before changing the bank account, the funds were

My credit card bills got entered as a receipt paid with a check. How do I change this to payment with a credit card?

I am trying to send a remittance advice, but there's no option for it under Batch Actions. Is this something I need to enable first?  

I have not been paid the amount it said would be paid even though the money has been taken out of the other person’s account. What is going on? 

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Example:  Customer has a balance of $500.00, they make a payment of $250.00, I send them the receipt and it shows a Zero balance, but if I send them the invoice again it will show on there that they owe $250.00.  How do I get the receipt to show the remaining balance?

I spoke with a man named Edgar who works for Intuit yesterday evening. From our conversation, it didn’t seem that you have access to much record of what is going on with these 2 unresolved cases. So I have provided all the information in this email.   I submitted the requested information for case #1592980542 on January 17th when it was requested. I submitted the requested information for case #1592980543 on January 18th when it was requested.   I have provided the initial emails from Quickbooks letting me know about the disputes as well as the emails confirming the information I have provided has been received. But no other follow-up emails have been received. There was a point where I was able to attach my documents and information and see the documentation provided by the client disputing the charge, now I am not able to.   I have included all information and documentation including the paperwork provided by Chase in the document titled LeAnn Hilgers – Motivation Radi

I am new to QB.  I successfully created a new bill an hour ago, but now I'm unable to create another new bill.  Any suggestions would be much appreciated.

I am not new to QB but am needing help.  Never worked on QB Desktop and I'm having trouble with adding lines to invoices.  When I create an invoice, it asks about billable expenses.  I bring those into the invoice but it I want to add another line item, it lets me add the line but doesn't allow me to enter the dollar amount.  It automatically goes to the next line.  HELP!!  I'VE LOOKED AT ALL TEMPLATES AND ALL OF THEM DO THIS. 

There is no option for Kabbage in Quickbooks, I have tried entering my logins under all of the American Express option and it doesn't work. Thanks

I have a company that pays multiple invoices at once but now I have an issue with attaching the payment to the invoices. How can I link the payment to the original Invoice? I've tried to speak to someone about this but no good answer has come out of it. It is really frustrating because you are supposed to ask the question thru the portal, but it only sends you to a video in how to do a payment link, not how to attach the payment to the original invoice. Can anybody please help? Thank you.

I'm new to Online QB, I can't find how to Enter credit card receipts.

Hello everyone!I'm having an issue with the payment method bank accounts in the QBO mobile app. When entering an expense in the mobile app using the primary admin account, no problem. But when entering expenses using the standard user account, there are no options showing up in the dropdown menu for bank accounts and they can't be found when searched either. When trying to add a new account, it says the account already exists. I've added a screenshot to show what I'm referring to but the screenshot I've checked for app updates, I've also uninstalled and reinstalled. Still no options showing in the app. Has anyone else had this issue and if able to fix it, how did you fix it? Any help would be greatly appreciated.

How do I add a Venmo account and bank account to my QuickBooks to take payment

I managed the books for a youth sports club.   We purchased an airline ticket for a coach to take her husband on one of the travel trips.  The coach would like us to apply her coaching stipends & reimbursements towards her husband's ticket.  It could take a couple of months to pay it off (and she could still owe us money(.   How to I record this correctly in QBO?   

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I can celled ALL intuit products and today I was charged again!

Need to outsource help for a Desktop to Online conversion for the billing system customization we want to be able to bill in a similar fashion that we currently do in desktop for sorting, invoice creation, reporting and batch printing. Our current Billing firm indicated QBO does not support batch billing the way we currently bill in quarterly batches.

Hi, I'm not sure how to handle this situation. A customer paid an invoice via credit card, then asked me to issue a refund because they didn't have approval yet to pay. A week later they paid again. Here's what I started with, but am stuck: 1. Noted first payment of invoice in QBO2. Issued refund receipt (this does not link to the invoice - is there a way to do this?)3. Stuck - I can't receive payment again on the same invoice number Any help is appreciated!

HiI have a small business and do make small routine debit card purchases of non inventory items  at places like staples without using purchase orders.How do I enter these transactions in QB desktop?Is it necessary to create purchase order and receive bills in such an instance? 

No transaction can be processed in the Intuit payment through Woo Commerce

We get invoices from vendors delivered into an GMAIL email inbox "accounts payable@..." Several people might be working different types of emails in the inbox - bills or account updates, statements etc.  I want to turn that inbox into some type of workflow where if an email has not been addressed it shows as outstanding. Does QBO or any apps you know of provide something like this?  thanks

How do I find out how long of a delay it will be using ePayment over $10,000? In the help section, it says there is a per payment threshold that is activated for payments over $10,000, which will initiate a slower payment timing.  This is for a recently opened QBO account.