QuickBooks Q&A
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We are delighted to be able to confirm that Investigation - 'QBSE UK – "Something unexpected happened. Try again" when accessing the manage accounts in the transactions tab - Monzo / Halifax / Lloyds / Barclays/ Etsy/ Starling/ Santander', has now been RESOLVED, and that the unexpected behaviour you were experiencing has now been corrected. Nevertheless, if you are still experiencing the unusual behaviour, please clear your browsers cache and cookies, and reattempt using an incognito window, or contact our our support team for additional troubleshooting steps Still not working on Desktop, fine on the app. Have tried Firefox/Chrome/Opera and Edge and it still will not display the bank account balances, though it updates the transactions. So it's still unresolved as far as I am conerned.
I have just imported my transactions in Csv form from my bank account. Under ‘amount’ the green ones are showing ok but the black ones are showing as £0.00. Is there anything I can do about this?
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Since a few days ago I can no longer access my "All Sales" and "Invoices" pages under the "Sales" tab. The links appears to be non-responsive. I can still access "Customers" and "Products and Services". What is going on?
I want to find Cost field in Invoice in QB Desktop but I cant find it. Does this field exist for Invoices?
Good afternoonI have just completed set up of my new business using Quickbooks. At this time I am the only employee of the business as the Director. I have been using my own vehicle for business use and would like to reimburse myself through the business for the fuel I have used. How do I show this in Quickbooks? Is it better to add this in when I run my first payslip? or pay it separately to myself just now. Any advise on the correct procedure would be appreciated.
Hi all, My team is trying to clean up QB Desktop Database to have a good transition to QB Online. Does anyone know how to or what companies can help with removing multi-currency, removing old customers with no activities, and condense 5+ years of old data? Open for any valuable advice! Thank you!
I add the percentage of my electricity bills, council tax and home insurance allocated for my work-at-home business as Rent/Utilities/Insurance when naming the transactions. In the Tax Summery they appear under "Rent, rates, power and insurance costs" but that is split into "Office Expenses" and "Other Expenses". All my electricity, council tax and home insurance transactions have been put into Other Expenses and are disallowed. Can someone explain this? Surely these costs should be allowed? Do I need to put them into a different category of transaction?
i cant find an option to unfile
Its like they wont talk too each other
On the VAT tab my returns are showing as 'accepted' rather than ‘paid’. When I record the refund it un-reconciles my transactions. Currently the 'payments' column is doubled for these VAT returns, the only way I have found to undouble the payment column is to 'record a payment' which unreconciles my bank/Quickbooks. Any help would be greatly appreciated
Within my Intuit account, I need to verify my phone number to perform several tasks (including 2-step authentication).My phone number is correct, my phone provider allows SMS and code messages. With other services it works out perfectly fine every time since years. Only with getting text code for Quickbooks it does not work out at all.Thank you!
Due to the discontinuation of QB Desktop we have have just transitioned from Desktop to Online. I have to say I am not impressed so far, it is not user friendly, it feels like a website rather than an accountancy package. Specific issues so far:1. First issue was that we couldn’t automatically transfer data from QB Desktop to Online. We called QB helpline and they told us we had to go through a third party (Move My Books) who then held our data hostage and made us pay £200 + to get our data for previous financial years.2. Batch invoice. Only available on the Advanced. You seem to have to go through each customer and enter the invoice line. On Desktop you could enter the information and then simply choose the customers you want to apply that invoice to. in our case this will now take approx 20 times longer.3. QB On
We have an employee who is on a regular salary, but does additional project work that we want to pay him for in addition to base pay. These are not overtime hours, but will be paid at a different rate from "normal" pay. We want him to be able to add the hours he works on the project each week via the employee portal. How do I set all this up?
Anyone else noticed the delay in entering new customer details from the Add customer window within an invoice.It's painfully slow and can take up to 5-10 seconds for the fields to populate. It's the same on multiple PC's and this one is one I'm using at the moment is one of the fastest on the market so it's not the PC's
Client has marked the return as filed for July to September in panic to meet vat deadline. Transactions from January that are now being entered into QBO (I just moved them to QBO) are showing up in VAT exception report. They are part of returns filed before move to QBO. I have tried deleting VAT journal from activity log but it wont budge. Any ideas?ThanksA
It was suggested that our PayPal Account should be disconnected from Bank Feeds on Quickbooks Online, due to Quickbooks not being able to convert the multi currency transactions. The transactions would then be imported by CSV file instead. I currently import NatWest Transactions using an OFX file.When the account was disconnected, it disappeared from the Banking Page, so I am unsure what to do next. How do I get this account back on to the Banking Page and can the account be added to the Banking Page without it being linked to Bank Feeds? Many thanks.
Anyone else who uses Co-Op bank feed being told that the connection needs renewing EVERY DAY!
