Reports and accounting
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I had a Support call about 7 hours ago that said they were "working on it", but this is crazy. It has been 2 days, that I know of, that I haven't been able to email an invoice.
We pay for this service and it seems like a feature that should never be inaccessible.
What does it mean when a Sales Receipt is marked VOIDED?
We had a client request a refund for an invoice they'd paid via credit card, as they recently sold their business and wanted the new owner to pay the invoice instead. The invoice was for $1,486.25. We refunded $1,486.25 to the credit card they used and deleted the invoice (so we could create a new account and invoice for the new business owner). But now, the original account in Quickbooks says the open balance is -$1,486.25. Why would that be? And how do we fix it? The balance should be zero--they've been refunded and the invoice has been removed...
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QBO will often show invoices for as "paid" and/or "deposited" when in actually they have not been deposited in our bank. Luckily, some customers' accountants have noticed this and contacted us to re-run the payment and collect the funds. Is there a report we can run to verify invoice "payments" have actually been "deposited" each week? I see there is a "Invoices and Received Payments" report, but it will show that an invoice has been "paid" when it actually has not been "deposited."
I need to correct the name on a line item and add some new ones.
IE: I want furniture under its own Products and Services, and it's telling me that it already exists. It does not. It currently is under Fabric, and it shouldn't be. I'd like to post a screenshot, if this help function will let me.
Client has a $100 deposit on account for future work. I create a new invoice for a lesser amount, say $80. I do not apply the deposit, nor do I want to. Why when I print the invoice does it have a big green, "paid" on it?
How do I add these transactions so that they are not associated with a specific bank account, but accounted for as an expense?
For example, I sell a deck project for $20,000. I bought $10,000 in lumber out of state that I own 6% use tax on. The invoice would show the following categories: Use taxable: $10,000, sales tax: $600, non-taxable: $9,400, Total: $20,000.However, I only want the customer to see total: $20,000. I need the breakdown for my purposes, but I don't always want the customer to see anything but the total.-Thanks
I have a situation where a client's balance sheet amoounts (FUTA, WC payable, etc) are appearing on cash-based P&L reports. The liabilities are not yet paid, but the accrued amounts appear as an expense in the P&L. Is anyone else running into this? Desktop Enterprise.I downloaded entire update, downloaded payroll updates, ran program in administrator mode and restarted computer and QB. I am stumped.
Checking the Community earlier it appears I am not the only installation experiencing this issue. Can print invoice but can not send via email.
My company is using QuickBooks online for our trucking company. We have taken out several merchant cash advances this year. I know I cannot show them as loans, but I cannot figure out how to both show them and show the payments made to them. I have searched all through the help items in QuickBooks but the only thing that keeps showing up is how to do an employee cash advance. Can someone give me a simple explanation of how to do this (simple because I am not an accountant lol)?
We have an older desktop non-profit premier. We are considering going online and heard that QB is discontinuing the Premier NP edition in favor of adding the industry-specific NP reports to the online product. What is the timeline for NP reports being available in the online version?
2.16.24 qbse not invoicing properly
invoice wont send
they not let me send invoice
Hi Community, We closed a credit card account in September 2023. The account was reconciled and deleted from Quickbooks Online. For some reason, the card still show negative balance on the BS which is messing up the report. Any idea how to zero that account? Thanks in advance!
I am using Self Service Quickbooks
As a workaround, I've tried adding both a transparent and white png, but I get an error when uploading those.
it seemed to have happened when my bank changed software and I needed to reconnect it. It appears to mostly tied directly to the bank (I have 3 different accounts though)
