Sales & Customers

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Hello I am making the. Templete for my invoice and after I click save the customization is not being applied to the invoice, the logo is not showing or not changing the colours. Any support will be appreciated 

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 We need to be able to generate a quick link to invoices and share that link through text message so clients can pay while we are chatting with them through text message. How can we do this? I feel this should be one of the main uses of the app, but it's not there yet.I know we can generate this payment link in the print dialogue on the desktop version but that is mostly useless while on mobile.

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I have checked every option in "settings" and did not find any answers to resolve the problem. I spoke to QB support five times and no could help.

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I have a company who buys and sells mobile homes for a profit.  the most recent purchase they did not have enough funds of their own to buy the property so they had an investor write the check directly to the seller as they did not have enough time to deposit in the company bank account however whe n they go to sell the property they have to pay back this investor.  How do I record in Quickbooks desktop version?

We have 3 invoices to one of our customers which were paid in QBDT prior to our transition date to QBO, 2 of which were dated after the transition date did move over but now show in QBO as unpaid while the third invoice which was dated before the transition date along with the payment cheque which was dated after the transition date did not move over, how do we fix the problem?                                                    

I've changed their info in the customer file, but when I resend their paid invoice it doesn't reflect the change.This is important because their billing address and company name need to be accurate on the invoice.

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If we received extra income (without main income) how can we enter to QB online ?

It's come to our attention that lately, some individuals have been posting as if on behalf of the QuickBooks Support team and offering fraudulent phone numbers in an attempt to deceive and defraud unsuspecting members seeking assistance. Below is an example of one of these fraudulent posts:     Please be cautious when interacting with any phone numbers shared on this platform. Here are a few tips to help you avoid falling victim to these scams:   Verify the legitimacy: Always double-check the contact information you receive against the official QuickBooks website or trusted sources. The safest way to get in touch with us is through QuickBooks itself or through the Contact Us links found on our website.   Know how to identify our Support team: True members of the QuickBooks Support team will have both a badge that reads "EMPL" as well as the label "QuickBooks Team" by their username. Posts from the site admin will say "ADMIN" and "Moderator".     Tru

Picture of receipt works, all other information on my app gets filled in but not the tax type. It kicks me out of the app instead.

Customer’s company went through a name change but the last batch of invoices were billed to their old company name. I’ve changed their contact info in customers but the previously sent invoices still show the old company name.

Add a receipt WITHOUT PIC

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customer didnt pay account  at year end  so recorded as bad debtthen they sent a payment in  how do i  apply payment

Is there a way to include a negative in the sale receipt to account for fees?

I need to change an invoice date or delete an invoice because it has not been paid yet. Given it’s end of year we want to exclude this invoice on our end of year totals  but do not want to write it off as a bad debt yet.  We have already sent the invoice to our customer and I'm not sure how to handle this situation.

Some of my customer asked me to put my HST number on the invoice but I did not find any way to do that.

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Invoice option not available