Account Management
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We have a clients whose business has ceased trading and we no longer require their subscription therefore we would like to cancel. How do we do this?
I have images to prove
Hello, I received an e-mail tonight. It has my correct name, product (QBSE) and company name. It says that my trial membership finishes in 7 days. I have been subscribed to QBSE for over four years I believe and not on any sort of trial membership apart from at the very beginning. Is this a scam e-mail to get me to click on a link then? Thanks.
I’ve been unable to reach support as it needs me to be logged in and the mobile app will only let me post here.
I cant seem to find a way of altering the way the payment is taken or the type of plan I'm on.
Im trying to use project for the first time. I enabled it in Setting. But when I clicked on the Project tab I get the error message above
New email address is xxxxxxxxxxxx@xxxxxxx.xxx
Where can I get a copy of your current ISO 27001 certificate for Quickbooks
I've got my accountant linked to my QuickBooks Self Employed account for the last couple years which is fine. However, just like we have to review any banking connections, why do we not have to review the accountant connection? How do I know when they have viewed my account? Like with invoicing, we get an alert when an invoice has been viewed, but there doesn't appear to be any alert at all when the accountant has viewed the account.
Hello I cannot log in to my QuickBooks account, and I cannot explain how frustrating it is. I have my username, password, recovery email and access to the phone number linked to the account to receive verification tests. No details have been changed, I receive verification messages via email, but it won't let me verify without receiving a text. I usually always get texts, and it's never an issue, but today I am receiving none. I have asked others to text me to ensure it's not my provider messing up. I have to post this from my friend's QB account as I literally cannot get access to my account that I have had with QB for ten years. Ridiculous. What do I do? There is 0 support available at weekends. This seems to be a glitch on QB's side.
I'd like to pay direct debit but that option doesn't show on the mobile app? Am I missing something?
I've been using Self Employed QuickBooks for a while now. I started using the Invoicing feature about 12 months ago. You create an invoice and send the invoice. QuickBooks sends an email with the invoice to my customer. The problem is the email sent to customers by QuickBooks. If the email is opened on a desktop/laptop that uses Outlook 365 (desktop program), the email doesn't render properly and my customers are complaining they can't read and open the invoice properly. I've attached a screenshot showing some of the email. As you can see it doesn't look anything like it should do. The email looks fine in my Outlook using Chrome or on my iPhone. I use Outlook 365 on my PC and I can replicate the same problem. I've been in contact with support twice now. The first time they never got back to me and just closed the ticket. The second time I sent screenshots and the response from 'QuickBooks Self Employed Care Team' was appalling. This is their response: "Please be inf
I have reconnected my bank to the app but there is an obvious discrepancy so I would like to start a fresh. How can I do this
Takes me to Barclaycard app, asks me to sign in, then literally just takes me to my Barvlaycard app, it doesn't link it to quickbooks, it doesn't even return to quickbooks. Even if I return to quickbooks manually it just starts the process again. Very frustrating for day 1 with quickbooks.
