Account Management
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Hi Normally after a few days, some desktop computers need tobe updated or hard-disk change due to crashes. Upon reinstalling of QB, it will prompt us to activateour QB else there is no way for us to use it at all. In most cases, my user forgotten what they initially enteredduring first time registration and activation. Hence not ableto activate or use the software at all. In such case, is there any way or link for user of such issue to email to fix this issueinstead of calling Canada support due to different in time zone and expensive over-seaphone call. Hope Canada support understand this issue and have a direct linkfor this issue to submit their activation issue. Thank you.
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How to fix login issues?
I am an Admin user for a family member, I have same access as Bookkeeper and Accountant I am unable to access Payroll reports of any kind, QB keeps saying "it's not you, it's us" every time I try to access a Payroll Report, repeatedly !! What am I missing, very frustrating!!
We don't currently have any employees and don't have any payroll data entered. Some of Quickbooks online documentation suggests that cancelling the payroll module should be a simple process and will not delete other data. Could you clarify this for me?
Hello, I use QBO accountants version. I added a new client who was currently using excel. I added them as a client, signed them up for a subscription under my account and started working on setting up their file. I then added the client as an Admin user and sent her an invite. She accepted the invite and I received notification of that. This is where we started having issues...she says she has linked her bank account and done some other work, but I cannot see any of this in the QBO file I created for her. I have set this up the same way for another client and not had any issues. How do I get her linked to the actual file I created and can see on my end?Thanks
I entered the wrong amount on an invoice. The invoice had two lines with different account numbers, XXXXXX for $30.00 and YYYYYY for $350.00 for a total amount of of $380.00. I went back to the invoice and deleted the line for $30.00. However, when I went to "Record Deposits" the original the original invoice amount of $380.00 was still there. I subsequently deleted the whole invoice and created a new invoice for $350.00. By so doing, my original cheque count increased from16 to 17 items in the "Record Deposits". I then went through and reconciled against the "Cheque Register" which gave me the correct total amount of the cheques but left the original cheque for $380.00 outstanding. This of course still shows as "1" on the "Record Deposits" on the "Home Screen". I have searched for various solutions on the QuickBooks website but there doesn't appear to be a solution. How can I clean up the one item in the "Record Deposits"? Yo
how to pay quickbooks online subscription?
test post please delete
how do I change my accountant
How can I grant a user access to Transfers without granting them full access?
Home currency is Canadian. Can I change it to Eastern Caribbean dollars?
Hi everyone, As a small business without a business credit card yet, I make alot of payments using my personal accounts.I follow quickbooks online recommended method for that: https://quickbooks.intuit.com/learn-support/en-ca/business-accounts/pay-for-business-expenses-with-personal-funds/00/261932 Issue I have is that even though I include name of supplier for each transaction, none of the transactions appear if I open the Expenses tab or Suppliers tab. Any reason why that's the case, and any other solution or alternative way of managing these transactions that would allow me to see expenses properly?
I have reviewed the topic "Close your books in QuickBooks Desktop" dated March 19, 2019.Does the comment in QuickBooks Desktop, "you don't have to worry about closing your books at the end of every fiscal year. QuickBooks creates automatic adjustments in preparation for the coming year." still apply in the current version?I have checked our settings and verified that our fiscal year commences January 1.You can appreciate that I do not want to leave this to the last minute to find out that the aforementioned close out procedure has changed.Your confirmation of the above is greatly appreciated.Regards.
Hey all, Need help setting up online payments for QB. Been through about 10 different support agents who either keep passing me off to different departments or just leave the chat, after about 3-4hrs, still at square one. Back in January 2021 I applied to have my online payments verified, which was denied. Now I want to try the process again, but none of the online documents I have found allow me to start the process.I can't see the "Set Up Payments" button in the invoices section, I can't log onto the merchant center as it gives me an error that I'm not the "account admin". I am using Self-Employed and based in Canada. Not sure what other information is relevant, happy to share anything. Tips and suggestions welcome. Thanks!
Hello, Could you kindly assist with fixing the error in the statement. The ageing doesn't show correct figures compared to the customer balance.
Following the instructions on how to sync my QuickBooks Time and my QuickBooks online.Once I install the integration app, it just keeps saying it can't connect?Does anyone know how to fix this? Thanks:)
the exam is not available
I'm a bookkeeper. I want to get my clients preferred pricing on QBO while earning a commission.
