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We can only download the trip log, but we can't access the records to add further trips. This used to be a really useful feature, now it's unusable.Also, why are the log downloads based on income tax years? These should be based on the company's financial year. This is an accounting package, not income tax return software!
Has anyone else just received the email below. Every email we have had re discontinuation of desktop at end June only mentions that support will discontinue not that we wont have access to it after end June:- Deadline approaching: Don't get left behindHello John,There’s only one month to go until you lose access to your QuickBooks Desktop product. You need to make sure that your next financial management software (FMS) solution is in place before 01 July 2023 to ensure there’s no lapse in service.What are my options?To continue the smooth running of your business, you must migrate your existing historical accounting data to either QuickBooks Online or elsewhere before 30 June 2023.From midnight 01 July 2023, you’ll no longer be able to access the QuickBooks Desktop product from your computer.If you want to learn more about migration to QuickBooks Online, visit here.If you're still unsure about what you need to do, you can always get in touch with a member of our suppor
Updates seem to be running fine, except for one element - File Doctor. I've attached a screen shot which will hopefully help illuminate my issue. I've run through the tests identified in Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating, but everything checks out fine. Anybody got any suggestions? Angus
HI There, I'm moving from Quickbooks Desktop to Quickbooks online. I already have layouts for my invoices in Quickboooks desktop, I'm surprised I can't import the .DES files or convert them to word. It would be a nice feature top add for conversion. Any way of converting them or loading them? Kindest regards Rosco
My QB can't fetch my data. It loads and that’s it, both app and browser. I already tried different browsers, incognito windows and deleting caches, but it's still not working. My Internet connection is good and all my apps are up to date.
Really disappointed, Auto-Tracking has not been working on my iPhone since April 2023 and I am having to manually turn on tracking every time I go out for a business trip? I’ve tried everything thats been posted on this community. I’ve been in touch with support, but they do not get back to me, so I’m afraid I will not be recommending QuickBooks to anyone else and have decided to use a third party application which I have to pay extra for to track my mileage, I was really expecting a better service then this and a solution to my issues. If anyone has had the same problem with a recent fix I’d be grateful for any suggestions, I have reported this a number of time through the apps trouble shooting but get the same answers but no solution.
A business contact has just forwarded me an article stating Quickbooks are closing some UK resources at the end of June 23, does anyone know if this will impact Quickbooks Self-Employed, I have not been contacted by Quickbooks so hoping I am not impacted. Thank you
my accounts balances only show A/R and A/P nothing goes into my income or expense accounts. can anyone help please?i'm a 1st time user of Quickbooks and overall finding the whole program confusing and unsatisfactory.
How do i do a customer payment on account?
I use qb on my iPhone and need to export to excel for tax man, can anyone tell me how, all info read on forums or online don’t work ?
Dear Forum Members,I can never understand why there is a section called 'products & services' under 'customers & leads' but not a section called 'components & services' under 'expenses'.It existed in the desktop version of QB but not in the online version.Is anybody aware of a workaround?Does anybody know the thinking behind this omission?How can this be added as a feature request?Many thanks for your help with this.Huib
We have been informed that all the Desktop versions (2020 and backward) will be discontinued.Can you please inform us what does this means?As far as I know if a QBs Desktop is discontinued you can still use it, however you can not get any updates, connect to the live chat, receive any support and also to use some functions such as payroll.
HiI completed my Quickbooks certification last year but have now changed jobs and moved to a different practice. There is no training history in the new company as Quickbooks is the least used software so only the full courses appear on the ProAdvisor training pages.Is there any way I can just take the annual renew or will I have to start the certification from scratch within my new company?ThanksGina
We regularly import multiple products into Products & Services by csv. However, it does not import CATEGORY into QBO which is a big issue for us as we have 1000s of products under multiple categories. Has anyone got a workaround for this. I have been sending feedback since Jan 2023 and I see from other posts this is an issue since 2020 and maybe before..
Is it possible to import my item list from desktop to online? 'move my books' seems not to be able to do that.
Hi, I am using QBs Desktop 2018 for some of my clients. After 30/06/2023 I will be in a position to finalized the Accounting Records of 2022 before switching to the online version?
Just moved to Essentials online (from Desktop Pro 2016). Are you able to add or insert page numbers onto Invoices, Estimates etc ?
I have an invoice which needs to be written off as bad debt and another which needs the amount on the invoice adjusted down. I am being told that because I am using the flat rate scheme once the VAT return has been filed then these invoices cannot be changed. This leads to a situation where these invoices will always show as unpaid and overdue and partially paid. This therefore makes my figures in quickbooks wrong and shows I am owed more money than I actually am. I am being told nothing can be done to resolve this and therefore my quickbooks account will always be wrong. So despite being able to resolve this with HMRC directly quickbooks can do nothing about it. I can't believe that this is the case as I am sure at some point or other most businesses will need to write off an invoice or adjust it regardless of which type f accounting
In a recent Quickbook webinar organised by our accountant agency and Quickbooks, we were told that the Cash Flow Planner (Beta) is available to all online users and IOS users. I saw 'Cash Flow' listed in the left land panel on the web version on the trainer's screen, and the Cash Flow button in shortcuts in his IOS, when clicked, there is the chart that shows prediction to future months.However I couldn't find the menu entrance nor the chart with a prediction on cash flow in our web versoin and on IOS. The trainer said we should speak to our accountant for access, but our accountant said we should check with Quickbooks. Could anyone please help and advise what we need to do? Thanks
Hi due to changing tax reporting changes in 2024 I need to change my year end to 31 March 2024 instead of 30 April as my accountant has said this is the easiest way to report having your year end in line with the new reporting dates. I presume QB is aware of these changes so what I need to know is can I change my year end so my current year with be 11 months but also so all the reports will still work if I pick last financial year etc. Thank you
Is it possible to view a sent invoice with the body text?
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Good afternoon,When I go to the receive payment screen, it is not loading the email address and instead has a previous person's email address which comes up a a default. I have followed previous suggestions about clearing the cashe and browsers for Intuit but without success. It means I have to re-type the email address each time I receive a payment. Do you perhaps have any other suggestions? Thank you.
My husband sometimes pays bills by adding up to an even number eg. The business phone bill is 78.42 and he will pay 80.00. How do I record the extra since it cannot be used towards his business since it's more than his phone bill?
