Other Questions

I’m experiencing issues with QuickBooks Desktop freezing when I try to create invoices. It suddenly stops responding, forcing me to restart the program. I've tried reinstalling and updating, but the problem persists. Has anyone faced this issue? Any tips or solutions would be greatly appreciated!

I spent almost 40+ minutes trying to enter a split transaction, that should have only taken me 10 - 15 min tops.  I have to wait 2 - 3 minutes for each line to populate after I enter it on my keyboard.  Ultimately the whole web page crashes and I lose everything.This is NOT a system issue.  13th gen i7 16 GB RAM1 TB SSDwifi signal is strong.ALL OTHER PAGES (AND DEVICES ON THE NETWORK) ARE WORKING FAST!  This is a Quickbooks Issue and I noticed this same issue started a few months ago and it's really frustrating when I'm wasting 40 - 60 minutes to enter something that should take 10 - 15, just to have it crash out and I have to start all over again.  

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Mileage tracking isn't working

WHY is this an ongoing issue???  Everyday at least once to as often as 4 times this issue comes up.   FIX THIS.    As per Scotia Bank, Royal Bank etc they are stating that this a fault of QBO not their system.

Yesterday there was a "batch action" bar when I looked at the chart of accounts.  Today it's gone.  How do I get it back?

where to find invoice templates

How do I delete multiple accounts in QBO?  The accounts were just migrated from Sage and there are a bunch of zero-value accounts which are not connected to any transactions or items, and it's a pain to delete (ie inactivate) them one by one.

My customer is not able to email invoices from his QuickBooks Pro 2021 since about October 5.  Support suggested that email function ceased to work in May 2024. Is this indeed correct?  Can anyone verify this, please? 

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Hi there... I have a client who uses QuickBooks to email invoices to clients for payments.  Does QuickBooks offer a way for my client to add multifactor authentication so he and his client are confident that the invoice and payment information are correct? Many companies have been caught by cyber criminals who hack an email with an invoice attached and send a piggyback email advising the client of a recent change in banking information and to direct payment to a fraudulent account. If this is e-fraud is successful, the Quickbooks Client has an outstanding Account Receivable due from a Client who now has to pay the invoice a 2nd time.  No matter how you look at it, both parties lose.  Please advise is a solution exists to resolve this issue with a multifactor type of invoice delivery. Thank you. Chris Case, Case Insurance Brokers[email address removed]

Last bank update was September 16.  Seems to happen every couple months.  

 Previously, I recorded the Caterpillar purchase as:Dr Machinery and EquipmentCr Accounts Payable (A/P)For this new attachment, should it be added to the existing Machinery and Equipment asset as a capital asset, or should it be recorded differently in QuickBooks?

Hi!  I'm trying to set up emailing receipts to my quickbooks account.i followed the guide here Email receipts and bills to QuickBooks Online (intuit.com)and both my email address and my admins email address are set to have permission to send. However, when I send an email with mine [email address removed] which is my login and the email i'm sending from I get the following email 'Your receipt wasn’t received because it was sent from an email that’s not registered for receipt forwarding.'  I can confirm my account has permission to send, it also has permission to create vendors etc and has admin access.If i forward the email to my admin and she forwards it to our qbodocs email it works fine. 

I'm experiencing issues with QuickBooks Payroll not calculating employee wages correctly. For instance, one employee’s hours are showing up, but the gross pay is significantly lower than expected. I’ve checked their settings and hours. Has anyone else faced this? Any suggestions on how to fix this? Thank you!

Hi, QuickBooks Community! I'm facing a problem with my company file. It keeps crashing when I try to run reports. I've tried restarting and verifying the file, but nothing seems to work. Any suggestions on how to fix this? Your help would be greatly appreciated! Thank you!

I have converted several already, now it just keeps saying there is an unexpected error and quits.

The home address that I entered is correct.

Bank site is not down for maintenance as they always say. This makes QBO almost impossible to use during normal business hours.  Very unhappy

There are some features that QBO US has that are so handy and I am wondering why it doesn't get rolled out in Canada. Two that I came across today: Estimate Vs Actual Report so you know how much a project has gone over the estimate, why isn't that available in Canada? It would be such a handy report. The next one is Quickbooks Bill Pay, why oh why is it not in Canada?? Bookkeeping is the same in both country, we would be so happy to have this feature here as well!

I am looking at moving clients to Telpay. Worked well for desktop, but I don't see how to create the cheque file to send to Telpay?

How do I run a expense transaction detail by class report for the month

This is very strange: I am entering a Bill from a supplier, and after entering the long list of items, I noticed something I have never seen before: for example, for 1 of item A costing 29.04, the resulting amount shows 29.05Not all items entered have a cent added. (see image attached) When I tested with a quantity of 0 (zero), it showed 0.01$ as the amount.I backed up the file and ran a "Verify Data", and nothing was found. What should I try next? Thank you!PS: I am using QB2020 the desktop version.

We have a Canadian Western Bank (CWB) account and when we try to set up the bank feeds in Quickbooks Desktop it sends us to the old CWB website not the new site.  I can download the .qbo file from the CWB website but QB will not accept it and gives a pop up saying "QuickBooks is unable to verify the Financial Institution information for this download."  QB sends us to "https://www6.memberdirect.net/brand/ab_cwbank"  when the new website is "https://www.cwb.digital/" None of the common fixes work.  How can we get our .qbo file into QB from CWB?

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