Other Questions

I have to manually upload a CSV file from the bank but there isn't one available since the Bank Account didn't have any transactions in it and just carried the balance from the previous year end. How do I deal with this situation? How do I enter $0.00 transactions each month or is it necessary?

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PLEASE CHANGE THE PHONE NUMBER xxxxxxxxxx

my accounts are being hacked by other.  i set up 2 factor authentication yesterday only to have my these removed and my hacker nightmare has come back

Android app on Google pixel 7aApp up to date. Tried logging out and back in again.

I imported my bank statements onto quickbooks online and they have the wrong year. All the data is entered correctly expect the year of the transaction. How can I edit this?

The function to upload CSVs keeps glitching every month when trying to upload transactions. It does NOT show any accounts. I have to log out of QBO and then log back in for them to show up - every month. It is becoming embarrassing/frustrating when trying to train clients. Cookies and Cache and every other possible area QBO will suggest has already been deleted.  The problem persists. Computer/Browser has been restarted/updated. Different browser is not an option for us since all our work is done through Chrome. This has been happening for months along with the tax module not loading and needing to log out and back in to fix that also. I really need some fixed for these problems since it has been happening for MONTHS.

Is there a way to get employment income into the “other information” area with code 71? Or does this need to be done outside of quickbooks?

Hi ThereI can't find any clear direction on how to do this, and I am sure I am not the first person to run into this.We have a VENDOR with a deposit that we have paid to them.  The deposit amount shows as a credit on their account.  When we pay their progress bill, we apply that credit in the pay bills screen.  Easy-Peasy!In error, we cut a cheque for this vendor and applied the credit from the deposit (for deposit entry-we enter the deposit as a bill-NOT against their PO, cut the cheque and then zero out the BILL amount so it will show as a credit on their account).  We now need to void that cheque cut in error.  How do I cancel/void/delete/reverse the cheque so that the credit re-shows on their account.I have tried a few things in the sample company to experiment.....If I just VOID or delete the cheque for the actual amount paid-the credit does not show. If I go into the bill payments/cheques screen and un-check the credit and save-the credit does not sh

Hello, We would like to create custom properties for projects. These properties will then be fields in QuickBooks Time timesheets, but the catch is that they will be auto-selected for the employee entering their time for the appropriate project. An example of this is whether a certain project qualifies for a bonus payment. We want to be have this as a toggle field. If the employee logs in hours for the project, one of the fields that will emerge on the timesheet will be the bonus qualification. However, its value (yes/no) has to be something that the admin can set, not the employees. Thank you very much!

When I import time entries from a project into an invoice for a certain month, all the entries for the month come in. Is there a way to aggregate the time entries by employee in the invoice? For example, let's say I have:EmployeeRateEntry 1Entry 2Employee A$100/hrSomething - 1 hrSomething else - 2 hrEmployee B$150/hrSomething further - 3 hrSomething even further - 4 hr On the invoice, entries show up something like this:RateQuantityDescription1001Something1002Something else1503Something further1504Something even further We want something like this: EmployeeRateQuantityEmployee A1003Employee B1507 Thank you in advance!

Keep getting this error  when click on Bank Transaction tab "Something’s not quite rightSorry, an unexpected error has occurred. Please try again."

Hello,We had a seasonal employee that finished last month and it was discovered the vacation pay wasn't had on pay cheque in error.  How do I create a  retro-active vacation pay cheque for the time they were employed?Thank you

I have a simple question. I have an employee who wants me to change the address she uses to access her Workforce account. Can I simply change the email address in her profile or do I need to resend a Workforce invite?

Hello,  I have used QBO very successfully with the integration of Hubdoc, do you know if there is a way to do this with QB desktop premier version. If not, do have any suggestions of other ways to upload invoices/receipts from a pdf file. 

I've done everything suggested - cleared cache, cookies, browsing history, Made sure Chrome was up to date, removed ad blocker. I even signed out and back in of Google.   I let window load for over 10 minutes on Chrome and absolutely nothing. It loads fine on incognito window and now I'm using Firefox. I've read this is an issue with Chrome, but shouldn't intuit try to do something about it other than the above suggestions?

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The error message is Paycheque sync error

The app is up to date. So what is happening with the app?

I am trying to upload a relatively large JE (70 rows, 8 columns) to QBO. Unfortunately, the software hangs on the Importing Phase forever, due to what I assume is File Size. Is there a way to get past the Importing Phase without cutting down the number of rows?For reference, the 8 Columns are: JournalNo, JournalDate, Memo, AccountName, Debits, Credits, Description, Name.

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I just set up an new corporation and the bank account was opened a couple of weeks ago.

At my Internet Service Provider (ISP), I switched from DSL to cable internet and paid for both services during the cut-over period.  The ISP has issued a credit which it posted against my account, not refunded payment, and charges for on-going service (cable internet) are paid using the credit on my account until they are depleted.  How do I enter that in QB Desktop 2016?.

Looks like QBO Location Codes might work for us.  Location 1 ( the original location ) finance people are allowed to see the books for Location 2 ( the new, secondary site ).  However, location 2 finance people should NOT have the ability to see the books for Location 1.

I keep getting this error when trying to reconcile ANY account: Error Error1: Validation failed; ErrCode: INTEGRATIONS-11212Cause1: Please make the parent account active first. Then you can make this sub-account active.; ErrCode: INTEGRATIONS-11212