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I've spent 20 hours on the phone with QB online payment tech support with no resolution since 2023. We've been falsely sent to collections for an outstanding balance that was an Intuit error, not ours. The client who paid their invoice using their Visa card, had not disputed the payment but rather, Visa flagged the payment with other payments made on the clients card. We provided the proof in writing to QB on December 27, 23 with a written letter from the client that they did not dispute the payment and the funds were not put back in their account. We were not made aware of the disputed payment until 30 days after the payment was already in our bank account. We've provided all the proof Intuit asked for and confirmed they had it on 12/30/2023. We were told we would hear back from Intuit and never have. Since December 27th, we've been in contact with Ritta, Rolando, Kierra who transferred me to Alvin, Laurie, Ellan, Brittney, Justin and Samantha. Every single person has said they
Hello, I'm wondering what folks think are the best practices for handling vendors or employees or customers who are the same person. I know QB pitches a fit, so what I've been doing is adding (v) or (e) or (c) at the end of the person's last name. I know this works, but am curious if that's the best approach. Thanks.
My client wants to know if they can merge a vendor with an employee. The employee was accidentally set up as a vendor from the beginning. I know you can merge up to 4 vendors together, but I'm not sure that you can merge two entities that aren't the same entity type (vendor/employee as opposed to vendor/vendor). I'm looking for if it can happen at all, if it makes sense to merge, and what should I know once this merge is made.
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Is it possible to leave the Ship Date blank on a customer invoice?
In my client list, I would like to see each sub-customer nested underneath the parent, but they are all over the place and appear "orphaned" in the list even if they are clicked to "bill with a parent." My list looks disorganized, and rather than doing one search for the parent and expecting to see all the subs, I have to do multiple searches to find what should be easily connected. Is there a setting that has been missed?
I need to enter a social security number for an inactive employee so I can clear a payroll error, however, the system keeps saying incorrect social security number and it won't let me delete the employee either!
I entered a CC transaction, and I must of hit enter before putting in an account. Usually, QB would not let me enter it without a transaction. Anyway, I moved on to the next transaction. fast forward to trying to get a trail balance and its off by the amount of the transaction without the account entered. I found the transaction and tried to enter an account and when i push enter it crashes QB. Tried it many times and I really have no idea how to fix this?Any help would be greatly appreciated.thx scott
Buen díaCómo puedo eliminar una regla de categorización para una transaccion de ingreso segun la imagen que muestro a continuación: Al ir a la seccion de reglas y busco si deposito tiene regla pero no se muestra en las 48 reglas creadas, como puede eliminar esa regla?
When i look at the total spending for the month it shows up lower than it should be like it's ignoring transactions in the total. I filtered to personal and it showed that i received money on a transaction but in the total at the top it said $0
I am a Quickbooks desktop user since1996. I have gone through multiple updates, etc. Two years ago Quickbooks switched to a subscription based service. I subscribed. Biggest mistake in business for 27 years. Should not have done it but it is done now, so we are here. I am looking at starting a new file using Qbooks online and not importing the existing file. There is many things in the existing file not needed any longer. Business changes. If I do not renew the existing desktop subscription, I can access my file in view only mode. That is ok as I will be using online. The question is, will I be able to run reports? In case of an audit, I need to be able to access the data. Not change the data but access it and run reports. Can I run reports with a desktop subscription version of quickbooks 2023 after the subscription runs out and is not renewed.
Can Quickbooks Enterprise Gold be used in multi location Automotive Repair shops. Is it capable of trackingmileage on vehicles? Can invoices be customized for auto repair, and if so do you have an example?
How can I delete a bill payment?
Hi, How can I backup my QBO data to use in QBDT. I am using QBO PLUS not advance. It does not seem to have a backup option only export to excel. Also going to https://app.qbo.intuit.com/app/exportqbodatatoqbdt show a black page. Anyway to get this done.Thanks
Hello, We regularly have promotional contests where customers win gift certificates to use on products we sell. How do I create the "free" gift certificates? What is the process for redeeming the gift certificates? Thank you in advance!Jan
How can a produce a corrected 1099 when QB won't allow, but corrections appear on Summary?
My customers sometime issue POs (Purchase Orders) with due dates in the future. I build an invoice and as days go by I try to look up any orders that are do. This process is far from ideal, and I can miss order ship dates. Can Quickbooks Desktop pro notify me when it is time to ship an order to a customer? Something like an email or text a couple of days prior to the desired ship date would be ideal. That notice would include the invoice number and date required. Possible?
Hi. When I enter a bill and then save it, I enter another bill for the same supplier it goes onto a second line. It then removes the bill date number for the previous line and adds it as an other line with the new billing information. How can I keep each bill separate basically?
Buenas tardes Estimados existe una forma que el profit and loss muestre los ingresos que se han percibido durante el mes sean invoices creados de meses anteriores pero que se percibieron en el mes siguiente?
I know how to use the Audit Trail report to see transactional history. However, I do not know how to find information about when a vendor was added/created, and by which user. Is there a way to find this information?
An application error has occurred while processing your requestI can’t send invoices
Project tracking in QB:How does one add the "Income" value in a project without having to create a "Budget"? The "Budget" feature is too high level P&L for simple labor, material, OH estimates. By the videos, it appears this Income amount won't appear until an invoice is sent but what if you bill in phases? Got to be an easier way.
Buen diaTengo una duda al revisar las transacciones categorizadas veo que se lee matched to como se muestra en la imagen, la duda es que significa y si es tomada en cuenta en el profit and loss?
