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Merchant Services has not been downloading or matching transactions for almost two weeks now. I have called twice and both times I am told that they are aware of the issue and are working on it. Is this going to be fixed or am I going to need to get a different merchant services account. This is unacceptable service.
Does anyone know where to buy a copy of QB for Mac Desktop 2020? I'm currently on QB Mac 2015, and running Mac Sierra. Because of other software issues, I will very soon need to upgrade to either High Sierra or Mojave, but not Catalina (so QB 2021 is out of the question). QB Mac 2015 apparently won't run on High Sierra, so I am hoping to find a copy of 2020, I've searched high and low, but the only one i can find is a download on eBay for $50. The price is appealing, but it makes me nervous. I'd rather buy a packaged product. If anyone here knows of source, or is willing to sell their copy of 2020, please let me know. Thanks,Brian
Good evening! I want to be able to snap a receipt in the app that is assigned to the appropriate vendor then also be able to select the expenses to invoice my customer. I pass the charges directly on to my customer, then add a management fee to the invoice for my service. I can see the expense come in, but it is only tied to the vendor. I'm not able to select it for the customer, so I end up having to enter it again for the customer. Is it possible to do what I'm trying to do? I'm using Quickbooks Essentials, if that matters.Thanks!
Hi there, I am new to quickbooks and would need some help with the following scenario: My company (C-Corp) rented an office space and paid a security deposit ($5000). I recorded this as a prepaid expense in an account called Security Deposit Receivable. Thus, it became a current asset on my balance sheet (current assets because the lease was short term - 6 months). A few months later I received a partial refund ($4700). How do I record that partial refund I received so that it lowers the current asset on my balance sheet? And how do I deal with the amount that has not been refunded?Thanks a lot in advance. - David
I have been trying for days to figure out how to remove 336 invoices from the print queue. After I have printed them, they remain there. I have tried everything I can think of short of going into each individual invoice to uncheck the print button. Please don't tell me that is what I have to do. I would think that after they have been printed they would not remain in the queue, but that has not been my experience. Please tell me what I'm doing wrong.
I have simple start
Hi -I have to refund a customer through our merchant. I created a credit memo for the partial invoices that are to be partial refunded. I selected refund to credit card. Now I have a credit memo and the credit card refund on their customer file. I also show it in my receivables as going in and out.. I feel like I need to void/
I have a 10% fee item in QB but when I insert it into the invoice it shows as a SUBTRACTION. I'm trying to add a 10% fee to the current invoice.Why isn't it adding 10% of the invoice total to the amount box? FYI, total invoice is $100. Trying to add 10% to the invoice (therefore $110). Thanks
I have been trying unsuccessfully for 3 days to install an update for Desktop Pro 2020 on my Laptop. I click all the right responses and nothing happens. Geek Squad have gone over the computer and told me QB is the problem. I am in the middle of billing for our company and can't get in to finish. I have tried running the program as an admin, ran compatibility troubleshooter even though it didn't list Windows 10, checked all the .NET settings, uninstalled Trend Micro Internet Security in case it was blocking it and nothing works. Can anyone lead me in the right direction for a fix please? Really don't want to wait until Monday for a QB support call unless absolutely necessary.Thank you
What the heck? The first thing I want to do on a Thursday morning is re-learn how to navigate a tool using more clicks and changed phrasing. Thanks QuickBooks!
I use Chrome for QB even on my MacBook. This morning (Monday), after logging into QB an additional/fourth company named "Sandbox Company_US_1" showed up on my list of companies to select from. I have never created this shell company or requested from QB. I was alarmed as I'd never seen it before, and I last logged into QB (via Chrome on MacBook) 3 days ago on Friday. It does not show when I log into QB via Chrome on my Windows computer, and it does not show when I log into QB via Safari on my MacBook. It is only the one combination of using Chrome on my MacBook. I've logged out of each of those methods and back in with the same results each time. The shell/Sandbox company appears to have been created in 2019, which QB verified, and it has never been logged into before this morning by me when I saw it show in my list of companies, which was verified by the audit trail and by QB. Has anyone else experienced this, does anyone know what effected this, or does anyone know why it's just on C
When sending my invoices, my "send to myself" email comes back with not my email address but an email address of one of my clients, same on every invoiceNeed help on how to troubleshoot this issue, any help is appreciated.Gene
as of the latest update, The Bill Entry Screen now has large empty columns which reduced the screen size and makes it difficult, cumbersome and annoying to enter bills. see below screenshot for more info
I have found how you customize the email template, but how do you add an image [company logo] to the signature information? Prior to the update, I could just add my customized signature with logo.Thanks!
Before considering updating to OS Ventura, was wondering if there were any reports of issues with the operating system.
In the Sample Company using QBO, I entered a Single Time Activity for 4/1/23 and created an Invoice for it, customer is Dukes Basketball Camp for for $150. Why does QBO add the $150 twice (once for Time Charge and once for Invoice line) to show a total of $300, when in reality, the customer only has an open balance of $150 at this time? The AR report does show this customer correctly with $150 balance, so does this need to be fixed? Screenshot below:
I am certified expert in QuickBooks Online (ADVANCED) and QuickBooks Payroll. I belong to Pakistan. Did I add my profile in QuickBooks ProAdvisor directory?
I can't login to my main user. Can you help me? It displays a message that there is no account linked to my email.
Hi everyone, I’m a brand new business owner with no QB experience. I recently started my single member LLC and will file as an S Corp. I’m working w a CPA for guidance, but when asked which QB version is best I was told “any of them”. I don’t plan on having employees, that many expenses, nor many transactions/cash movement. It’s a simple setup for me in terms of business. I do want to have a payroll system established as I’d like to do this myself if possible versus going to an outside vendor like Gusto/ADP etc. Would anyone have any suggestions on a good starting point for me?!
I am just trying to confirm. I spent 2 hours on the phone with Small Business contacts trying to determine the best route for me to take with my Desktop Pro 2020 being unsupported after May 31st. It was very confusing and reminded me of the show "Let's Make a Deal". I am a very small, seasonal business with 26 employees at it's peak and 4 employees on year-round. Suffice it to say, I don't need a huge amount of power from an accounting program. I do bookkeeping and have an accountant to fill in the tax gaps, etc. Heck, I was picturing working with Quicken 99...but everything becomes "unsupported" and an upgrade is required. So, my question: I'm just looking for confirmation. Did the cost of what I use, Desktop Pro 2020 just go up nearly 400%? The best "deal" offered over the phone was $1850/year and I was paying approx. $1450 every 3 years. Thanks to anyone who can confirm this.
Can I add a tag to an existing reconciled transaction? If so how?
Hello everything is fine?I'm the main user and I can't log into my account.The system says that there is no account linked to my email, how to solve it?
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A supplier sent me an invoice using QuickBooks Online. I am trying to pay in USD using a Visa debit card attached to an overseas account. The card works perfectly well if I use it in an ATM or to pay in a store, however it looks like QB Online does not accept payments using a foreign debit or credit card. Is that right and is there any way to use a foreign card to pay through QB Online ?
