Payments

I've been with QBO for 2 months and have grown so many gray hairs over this issue.  Can't accept client CC payments through QB invoices and everything also gets declined when I enter the details manually.  Then, for fun, I tried my own card at $3,000, $1,500, $500 and everything was declined also.  The invoice my client was trying to pay was $2,700. I escalated a ticket with QB 4-weeks ago and still have not heard back.  This is after several calls to complain about this which were met with "We reserve the right to decline a credit card transaction with no explanation".  It's clear this company couldn't care less about the little guy.  I've had nothing but issues with handling payments and money through Green Dot. This is supposed to be easy.  How can someone grow their small business if one of the biggest players in the game is not only preventing money through the door but doing nothing to help or fix it. I would hope for some de

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Payment issued by vendor next day and hits account 30 days later

 just converted from QuickBooks desktop to QuickBooks online.  I had memorized transactions for payments that converted to recurring transactions.  They are set-up as reminders because the amounts might change each month (i.e. utility bills).  Is there a way to enter these transactions prior to the reminder date?  When I receive the utility bill I would like to enter the recurring transaction for the upcoming month but can't figure out how to do this in QuickBooks online.

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With the switch from integrated Bill.com bill payments to QB's own payment system, the processing time when paying bills has gotten much longer. What use to take a day or so is taking quite literally a week now.  Why?

 I'm a bookkeeper and have a client who started a new business this January. I set up the Quickbooks  in January for the business.  Somehow a merchant  account was set up with online payment options.but the account has my social security number, me as the principal of the company. and my address and the client’s email and birthdate.  I can't change that in Quickbooks.  The client sent out two invoices which offered payment options through a bank account or credit card (she was unaware) but those payments were never credited to the clients bank account.  One payment for $600 and another for $1300I've been calling Quickbooks to get this straightened out for a month.  I was told 7-10 days to process the payment to the client then I was told 3-5 business days then said the deposits would go through the next day. I did credit card credits today and they said 7-10 to process but I"m not hopeful.Quickbooks Merchant Ser

I have a customer that paid via ACH, the funds cleared, the batch was processed and the money funded.   Now the customer canceled the order and is asking for a refund check.  I want to make sure that the customer CANNOT now go back and dispute their ACH (trying to prevent fraud, do not know the customer).  How long after I receive an ACH is it safe to assume the money is cleared and that there is no way for the customer to dispute it?

Every time I go to pay a bill, it automatically applies vendors credits and I do NOT want it to automatically check the box(es).  I have gone into Settings > Advanced > Automations and all automations are disabled.  How can I fix this so it doesn't automatically apply vendor credits?

Can i create purchase order from my QBO mobile app?

Hello everyone, I am having trouble locating and deleting a customer credit that should not exist in QB.  Basically, every time I create a new invoice for this customer, a pop up shows up saying that the customer has a credit and asking whether it should be applied.  However, no credit memo exists for this customer.  So, it appears that QB thinks the customer has a credit, even though there is no credit memo.  The amount of the credits are very specific (i.e., $413.24 and $216.00), and I am able to locate the invoices and payments that have those amounts (i.e., the invoice was issued and the payments were received).  They appear to be correctly recorded in QB as having been received and "paid," so I have no idea from where these duplicate payment credits are stored in QB.  Furthermore, the bank account balance reconciles with QB, so I know there is no "double deposit" that would account for these credits.   So, questions: (1)

If I schedule an ACH direct from my bank to a vendor it typically arrives in 2-3 days. If I schedule it through Quickbooks billpay, to ACH and draft from my same bank account and pay into my vendors same bank account it almost always takes 7 days or more for the funds to arrive. This isn't just one route. Every vendor I have, when I triggered ACH right from my bank they got it fast. When I trigger the same route from Quickbooks billpay it takes at least twice as long, if not more. Why is this?

How to add cash to account at atm

i have created a CVS file with four fields, date, description (person's name), amount and check#. I want to upload this to the online system using bank transactions. Where will i see the transactions to be able to print the checks?I

Hello, I am trying to apply payments for a customer that has at least 100 sub customers (different locations). The invoices are all listed when I go to the parent customer but when I go to receive payment many of the invoices and credits do not appear in the list. From what I can tell the sub customers are entered correctly ( is a sub customer, bill with parent etc.). Am I missing something? Thank you.

We signed up for Quickbooks online, set up our Merchant Services account and we were not able to accept any type of payments via credit card, debit card or ACH. Also our progress invoicing feature under account settings does not stay saved. We are not able to progress invoice. We move the button to turn on progress invoicing and hit save. When we go to progress invoice, it doesn't work. We check the setting and it has defaulted back to OFF.Currently we have had 06:43:00 of total phone call time with Quickbooks. We have spoken to customer service, payments and merchant services. They have told me they cant fix the issue.As of now we can accept payments via credit/debit card but ACH doesn't work.ACH error our clients get:"Payment Declined 

Hello. I am trying to set up my direct deposit information and I keep getting the following message: We're having trouble confirming your bank info. Try again. I have called customer support at least half a dozen times and they keep transferring me to other departments that cannot help. It appears no one has ever seen this message before, or at least that how they regard it. I have called my back and my employer, and there is no error on their end. I have tried everything and anything to set up my deposit info, but I just keep getting this error. And yes, the information is correct. And yes, double checked with the bank. Has anyone had similar issues? 

My name is Gerardo, and I have had a dispute with a client since July that appears won in my Intuit account. We have been spending hours on the phone with Intuit's commercial services without getting an answer. To this day, Intuit has not given me evidence of why the money has not been deposited into my account if the dispute appears as won.I have collected case numbers that Intuit has given me due to all the calls I have made. In addition, I have spent hours trying to resolve this process, and I still do not have an answer.Today, I called Intuit again, since in my call on November 15, the Intuit commercial services agent told me that on September 19, Intuit had deposited the amount and would resolve the deposit during the week. Today, I was surprised in my call that it will never be deposited because I lost the case!  Do the agents not read the clients' call history? Today, I asked, begged, and pleaded tirelessly with the agent who answered my call to please escalate my case, as

I have received a payment on an invoice manually. How to I send the customer a receipt?

They have a recurring invoice for one service, which is yearly and need another recurring invoice for a service, which is monthly.

We thought it might be a cookie problem, so we tested it on two other computers, but we still got the message.

I have smaller deposits taking over 6 days that are still in review

I entered PayPal transactions manually.  Thought I'd save some time by syncing it.  Nope.  Made a giant mess.  Tried excluding duplicated transactions, made it worse.  This is user error I'm sure but I need to get it fixed asap.

Hello there, This is the 3rd time I have received this message about the PCI compliance.. I called your customer service department to get some further help and to verify the work I did with Karson & Ethan from securitymetrics to be PCI compliant. I paid the fee $$$, filled out the form online. I was told by them I am compliant... Can some one that knows what PCI means, just look up my Intuit account? The last rep didn't have a clue how to help me. Please advise if I'm not compliant there is no way I can me responsible after using so much time, especially after how many times I have reached out to get some verification