Payments

Hey, I am trying to set up a connection to Paypal and automatise the invoice creation for our company. (For legal reasons we have to create an invoice and can not label it immediately as paid, this has to be done separately.) The existing connection through PayTraQer syncs the payments, however only as already paid transactions. Is there a way to have it create only the invoice for the payment? Thank you in advance.Bendix

Our credit card vendor came in and ran two charges for $0.10 each to test one of our machines.  He never reversed the charges so now our credit card batch is off for the day by $0.20.  What is the easiest way to reconcile this difference exactly?

Hi All,Scenario:NOTE: All my bank accounts and my Square account are connected and synched to QBO.1. I enter an invoice in QBO and send it to the customer.2. They ask me to charge it to their card on file (we use Square), which I do.3. The next day, the payment transaction shows under Square in App Transactions for the net amount (invoice amount minus fees).  Clicking for more detail I can see the gross amount and the fees broken out.  The QBO customer and item show, but I cannot Match the QBO invoice to the transaction.  The "Category or Match" column says "Miscellaneous."4. My only option is to Add the transaction, which I do.5. In the Bank transactions tab, I see the amount Square deposited and it say "Match Found."  It matches the deposit to the Square transaction.  The net amount is now available in the bank account to reconcile and the fees are coded to the appropriate account.6. There is no way for me to clear the QBO invoice.  I cannot match it to

I have class and location tracking turned on in QBO. But I’m getting inaccurate Balance Sheet reports when I generate a Balance Sheet that’s filtered by location. I suspect the problem may be arising when I pay multiple bills with one transaction. There isn’t any way to select a location with bill pay but I assumed that QBO would use the location that was already entered on each bill for an accurate split. This doesn’t seem to be the case. Does anyone have experience with this?

Due to an ACH reversal, Quickbooks and my business agreed on a payment plan to pay it back on $1000/month. However, they have charged me much more than that per month and are claiming they only received $1000. I have called support 20+ times in the past month, but no one has been able to help me.

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Hello,I have had a Quickbooks Payment Merchant account for 12 years. I mostly use the Go Payment app to process credit card payments from my customers. I have made changes to my business organization and need to change my info in my merchant account. When I try to edit my company info, there is a drop down box for Industry Type. It doesn't populate or find anything when I type in the box, which keeps me from editing my company info, as it is a required box. Same thing happens in the Go Payment app.

Dear QB Community, I hope you're all doing well. I have a vendor credit for the amount of $3,236.00 but has now expired. When I pull up the "Opened Bills" Report, this credit keeps popping up and it's annoying to have to explain that the credit is no longer valid. How can I delete this vendor credit? I'm afraid if I just delete it, it will mess up my books.  Thanks in advance for your prompt response and guidance! Best regards,Rigo

Hello, How do I add payment terms with with multiple discounts on multiple months? One of our vendors offers 5%30, 4%60, 3%90, Net120. Batching doesn't work for this that I can figure out anyway. Please help and thank you! Anne

When I first signed-up for Melio to perform online payments to my vendors, I expected payments to take 1-3 business days. However, I've found the payments to consistently take 4-5 business days. Most recently, vendors complained that they received notifications that a payment was on its way on Friday, but as of Monday morning the funds were still not in their account.  In addition, I've found that scheduling in advance several online payments at a time may result in the payments failing to automatically match in the QBO bank feed once they funds are drawn. I then have to manually change the draw account on each payment back to my main checking account. Why are Melio bill payments so slow? Melio came highly recommended by Quickbooks, so I was expecting a solid solution, but instead find it rather rickety. Any alternatives that make ACH payment of multiple vendors consistent, quick, and easy to book in QBO?

Our FY runs Sept-Aug. We have a large event that will take place in our next FY, but we are receiving income for and paying expenses that event in the current FY. How is the best way to apply this income/expenses to next FY? Thank you. 

I need to setup payment but it will not accept my ein number?

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We're running Quickbooks Mac Plus 2022 (V21.0.11) R12 When a customer pays an invoice or a statement, sometimes (perhaps always, I'm not sure), the payment date that gets applied to the customer/job interface is the first day in our company file, not the payment date. The Record Merchant Service Deposits window shows the correct payment date. This is annoying and a problem, because it's inaccurate and also confuses the customer when we generate statements. We currently have 144 customer payments with the wrong date.

I manage the books for a youth music nonprofit. Each year students enroll in our programs and pay a deposit. We setup an invoice in QBO and apply the deposit as the first payment towards the invoice. Some students receive a discount for example if they have siblings in another program - so we apply a % discount on the invoice. We are trying to use QBO Payments to send out the invoices and have parents pay by credit card. Unfortunately QBO is creating lots of questions and confusion, not sure if this a defect or a settings issue. 1) Invoice attached in the payment email does not show the discount. When preparing to send an invoice I do a preview of the invoice and it correctly shows the discount. However the invoice attached to the payment request mail does not show the discount. I am using the new format which is default. Of course this immediately prompts questions of you didn't apply my discounts. I've seen other reports of this problem is this a defect that Intuit intends

For the past four years when someone pays an invoice in Quickbooks the amount displayed as undeposited funds on the invoices page until it deposited into my checking account. Then it would automatically change those to deposited funds. As of a two weeks ago it stopped automatically updating the display after depositing the money into my account and still shows them all as undeposited funds. I have spent over 10 hours on the phone with multiple support representatives and they keep giving me the run around. I am beyond frustrated and need this issue fixed. I need it to go back to the way it was and automatically update the category to deposited funds after the money has been deposited.

I'm doing invoicing and of course quickbooks has made a bunch of changes, as always, so nothing works like it should AS ALWAYS. I have turned off the credit card and other options for the accepted payment methods and yet NOW it's still putting a clickable "pay invoice" button on the invoice that when clicked goes to a page where they cannot pay. Before when these methods were turned off it would simply not put the pay button on the invoice because IT WASN'T SUPPOSED TO. So now even though its turned off its still putting a button that is disfunctional. For a different customer that has 5 open invoices, I discovered I can check box all 5 and "batch" process print them and it puts them all into one .pdf file. That was absolutely awesome, but the problem was on this customer, they are a credit card payment account but even though I had the credit payment option checked and it did put a "pay invoice" button on each one but it wasn't clickable. This system is so BUGGY!  In al

not sure yet why my account was permanently closed after a reviewed transaction, but there was another deposit that was trying to clear where did these two deposits go?

I have a system where the total deposit for a single sales receipt is split between different banks. Cash goes to Bank A, and credit cards go to Bank B. When choosing funds from the Undeposited Funds account to add to a bank deposit, it only allows me to add the entire sales receipt amount. Is there a way to only deposit a certain amount of the Sales Receipt to each bank account? For example, a Sales Receipt for $1,000 total where $300 goes to Bank A for cash and the remaining $700 goes to Bank B for credit card transactions.

So we have a Credit Card Payment clearing account where we put all the supposed payments of various credit cards from various checking accounts. I know we're supposed to transfer transactions between checking and credit card in order to record the credit card payments, but there are some credit cards that we don't have in the QBO system so we needed to use a clearing account as an alternative.Now, I'm wondering where I should record this against in order to zero it out when I do the JE for this? Should I record this against an expense or another liability account? And what should I name it?

We have connected paypal, but need to connect paypal credit and paypal mastercard transactions.  We get this error.  

We recently had an ACH payment that was cancelled and the customer picked up the non-paid for item before we were able to verify the ACH was cancelled. This was an act of crime and we are currently working with our local law enforcement to gather information about the individual. The local law enforcement is asking for the bank account information that was used to process this fraudulent ACH. I called into quickbooks but there was not much help. How can we acquire the bank account and routing numbers of this transaction. Again, it was an ACH payment on a recent invoice we created.

Using QB Pro 2015 Desktop I paid a Vendor for Reimbursable Expense for a customer with my company credit card and entered it as such (Enter Credit Card Charges, Account - Reimbursable Expense, Billable to that customer. It was included in an invoice to the customer. They have paid some of the invoice, not all, so there is still a balance due. For ease, let's say the amount was $500.00 The Vendor has since issued a partial Refund, let's say $300.00. I again used Enter Credit Card Charges, entered as a Refund/Credit, again used Account - Reimbursable Expense, again Billable to that customer. Since then, a different Credit Card Expense has come in for $100.00. Entered same as in paragraph one. When I go to invoice the customer and click on Add Time/Costs, I see the 2 charges. One for the $300 credit  and one for the $200 expense. I tag both which are added to the invoice, but I am unable to save since I "cannot record a negative invoice. Use the Create Credit Memo

There are times when we generate an EFT check payment via Bank | Write Checks, but when we try to print a copy of this check, it tries to print the "next" check number instead of EFT. If we enter EFT into the check # field, the system responds with "Please place a numeric value ...."   So how do we print a copy of an EFT payment (check)???

The HOA's groundskeeping company required a downpayment of 1/3 of the annual contract price.  This was recorded as a debit to prepaid expenses and a credit to cash.  Each homeowner was charged for their share of this downpayment on their first invoice of the year. How are the homeowner payments for this fee categorize since they actually are paying for a 4 month period of this particular expense?  Is it considered a Prepaid Assessment liability?