Payments

Hello, we own a horse training business and we sold a horse for one of our customers. The buyer wrote the check for payment to our business and the check was deposited to our business checking account.  Part of the check needs to be applied to the customer's outstanding invoices and the remaining amount returned to the customer.  How can I apply a payment to an invoice which was not received by the customer whose name is on the invoice, and how can I post only part of the check to invoice payments, and the rest due to the customer? Any insight on this would be appreciated!

I'd like to start accepting payments via the account payment method, as well as then receiving payments on account. What are best practices with this? What do I need to do with the items to be setup correctly and have this payment method work? 

We had a loan that was posted as a long-term liability that is showing on the Balance Sheet and I want to take it out from there since it was already paid back in 2020. Please guide me on how to mark it as paid in QuickBooks Desktop. Thanks.

Good afternoon,  I have a customer that has filed a charge-back. They filed on 2/13, however the payment is deposited in my account already (2/14). This is a monthly recurring invoice that had an adjusted amount.  Will my bank pull these funds? QBO is telling me I need to make a ton of adjustments to account for this, but it looks to me like everything is corrected entered. The invoice payment is automatically matched to the deposit and the invoice itself. I am confused why QBO is telling me I need to make these adjustments when the deposit has already been made.  Thank you in advance for any help you can provide! Jack

In the last couple of months when reconciling the bank acct, I've found some checks that had been entered and printed through QB Desktop are no longer in the system. This past month there were 7 checks in numerical order that were no longer in the register. One was a payroll check. I ran an Audit Trail report to see when the checks were deleted, but the report had nothing on any of these checks. It's like they were never posted or deleted. But I know they were because the bank statement shows images of the checks, all printed in QB (none were handwritten). I keep the software updated, but there must be a glitch somewhere.Are others having this same problem? Any answers or recommendations you can offer would be greatly appreciated.DCGeorgia  

We had company vehicle that was totaled in an accident. We bought it used, paid $10,000.  The insurance payout was $30,000. How do I enter this payment? what else do I need to know in this case with such a difference in amounts? TIA

Hello. I have been trying to figure out why I don’t have an option to “deposit to” a bank account on my customers accounts receivables window. Can someone tell me how to get that option?When I receive the payment, it goes to accounts receivable. I can see it under chart of accounts. But, it’s not in my check register. I can’t figure out how to move it there. My whole account is messed up. thank you for any help!! I’m frustrated. 

I am a manager of a condo community.  I have a few residents that have open balances, that we allow to pay on a payment plan.  We invoice for maintenance fees quarterly.  Payment plan residents pay monthly, some towards their current dues and some towards their arrears balances.   We apply the payment accordingly. We allow residents to pay online, via an emailed invoice that has the blue box at the bottom that allows them to enter their bank account info and make an ACH payment electronically to use. How do i send a monthly reminder to pay on their open balance, with the ach capability?   I don't want to create new invoices, because that would show the wrong balance on their account.  I can't memorize the invoice and email it each month because it is multiple invoices. HELP! 

Hello, I'm wondering if there's a way to automatically have AP email addresses for clients show up when creating invoices. For example, when creating estimates having set of automatic emails it will be sent to, and then when invoicing having a different set of emails.  

I entered a vendor bill for the incorrect amount $276 and posted the payment for the incorrect amount $276.  I didn't physically pay it wrong, just the posting.   The bill and payment should be $277.44.  In order to correct this I change the invoice amount and the payment.  However it created a payment due of $1.44 and a credit of $1.44.  I am just wondering why QB Desktop did that?   

When I run an invoice and payments received report, I have many payment methods that are blank, some are ACH, others are CCs and QBO payments. How do some payments have payment methods and some are blank?(ACHs = some come thru showing ACH, others are blank on the same customer??) I need to know how to record the payments in order the report is consistently showing the method.

Hi, We just created a check for a vendor and noticed that the check name was updated to a random person and the address had been changed to 'null' in all fields. I searched the audit log and found that the vendor appeared in our audit log, showing they made changes to their vendor account recently. How can they do this? How do we switch this feature off? How can we be alerted in future if this feature cannot be switched off?  ThanksCaroline

My customer just emailed me and said the QuickBooks Online invoice I sent her is not secure! So I tried to open it and it is blocked and says the certificate has expired! I have been looking in my QBO payment gateway interface and can't find anything on this. Is this a QBO error? How do I fix this asap! It is tax season and my invoices are going out.

I have a withdrawal that was entered by my office manager back in September 2022.  She didnt know what the debit was for, so she just entered it as a withdrawal.  I am now trying to assign an invoice and credit memo after the statement has been reconciled.  I can assign the invoice, but not the credit memo.

when i'm writing checks with QBO if it's categorized as a customer instead of a vendor QBO no longer automatically populates the customer name. What am I doing wrong?

I can not see sales by customer in quickbooks online. 

I entered a payment for my customer.  With one check they paid several invoices.  I need to print a "PAID" statement for a customer.  I need it to show all the invoice # and amount paid on the one payment received.I only get dates and the amount nothing else. Please help

Why don't I get the option of Dropdown for the Custom Fields I added to Items?    

I am unable to post deposits after I have received payments.  Help with this issue.

how do I fix an error code a client receives that says the certificate for the website has expired that they are trying to connect to to pay?

I HAVE 1300 CUSTOMERS who get billed monthly how can i set up QuickBooks so that it alerts me when each customer is due to be billed. or how can I add a payment history into QuickBooks for each customer so that i can know when they last paid and if they are due for a payment?

Hello thereI have a small geodome accommodation business. Bookings are processed on my website. Customers payment is 100% upfront on the website via stripe payment gateway and subsequently deposited to my bank account, less the stripe fees.  I'm not sure how to record this in QB. Sales receipt ? Can someone help please. Thank you

I would like to maintain vendor payment methods (i.e. check, ACH, Wire).  Where is this stored and maintained?

I have a couple of questions: (1) We utilize QBO's default "Unapplied Cash Payment Income" account to document individual client's "credit/retainer on file" for a various reasons.  Because of this, we void Sales Receipt when one is automatically created by QBO upon client's payment via Payment Link.  We then utilize "Receive Payment" function to match the payment to actual deposit.  Sales Receipt has a field for Class, but Receive Payment does not.  Is there a way to assign a class to payment, so when we send a Class report to our client, the report can capture their total amounts paid? (2) We tried using the "Deposit" field in individual invoice to reflect the retainer received.  However, (1) I am unable to choose the retainer's Current Liability account to offset the deposit, and (2) when I tried to apply the deposit, it not only lowers the overall amount due on the invoice (which is correct), but it also lowers the amount associated to the related

Does anyone know of a way to add "Reference" when entering from Receipt Management?  I have looked everywhere and cannot see where you can add fields.  So when I enter in a CC receipt, I then have to go back into that transaction from the Vendor list, open it and then add the reference number.