Payments
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We had vendor make a large deposit via Quickbooks on 11/4/2022. Quickbooks took their fees but the deposit never entered our account. QB says our bank rejected the deposit but the funds never attempted to be deposited in our account. It has been over two week, we are not able to pay our staff and have spent over 10 hours on hold with qb to be told it will be deposited soon. Can someone please help us get this figured out? It is devastating and so frustrating to not be able to pay people during the holidays.
Hello, I had a few transactions fail to process on the card a customer had a file with us for reoccurring charges, they've elected to send us checks to bring the account current. I am unable to match the payment to the invoice as the invoices we need to tie to the payments are marked "Paid (transaction failed)" and do not populate as invoices that can be matched to a deposit. How can I reconcile these appropriately without making any discrepancies in our account?
I have a loan that has principal repayments due at certain fixed dates. This loan is setup as a current liability account in QuickBooks, and when I make payments against the loan, I record a check (made payable to the lender), with the liability account for this loan as the category. This works fine. However, I would like to be able to enter a bill so I can track the due dates for my principal repayments--I haven't been able to figure out the "right way" to do this. If I enter a bill as normal and use the liability account for this loan as the category, then it records a debit to the liability account and a credit to accounts payable, which makes it look like the loan balance has decreased--when, in fact, no payment has been made. This can be particularly troublesome if it's a large repayment that's due--on the balance sheet any loans for which I've entered these bills for balloon payments (i.e., the final payment of the entire principal balance), those loans will appear with
How do you add a convenience fee for credit card?
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For ck#27498 there was never an invoice entered at all. Check was just drawn and sent out.Yes this is old I am trying to clean up some old transactions.This is for a union payment for dues. This info comes from the payrollI am just trying to figure out the best way to enter an invoice so this check can be applied to it and not be on the vendor detail balance as an -11,892.27 see attachedThanks Lisa
Our merchant account was originally set up incorrectly and we tried to resolve it in June 2022. I was told to close the account and open another one with the correct information. That is what I did. When I opened the account again, apparently, it just reactivated the old account. It actually let me charge a customer $11K, so I thought it had fixed itself. The charge went through and they are withholding the funds. I have been trying for over a week now to get a "withheld" funds issue released. We are NOT a big company that can just sit on $11K. I've called every single day since 09/27/2022 and still no resolution. First I was told that it was still being reviewed, then I get told that the form was filled out incorrectly by the prior agent, then I get told they still have 1 more day to review, then I get told that it has been "escalated" (which is BS because it was supposed to have already been escalated.), then I get told that the whole thing was done incorrectly and a new case h
Not receiving my money
I am trying to print voucher checks and the top aligns perfectly where the pay to the order of and dollar amounts go. The issue I'm running into is the second and third parts are not aligning correctly. The text that should be printing on the 3rd part is printing on the second part so what I think has to be done is somehow shift down the text on parts 2 & 3. When I print I make sure to select "Actual Size", "Choose paper source by PDF page size" and "Orientation - Auto". Any idea what the fix is?
We are invoicing for a wedding. The customer is paying by credit card. We received their credit card payment which deducts the Square credit card fees. How do we record this to keep records accurate? We are not doing the credit card process through QB. Thank you,Rhonda
If something is bought with a credit card, and therefore we do not receive a bill for that item purchased, how do we receive that item in Quickbooks Desktop if no purchase order is created? Based on the processes we have, we cannot easily create purchase orders for items that were bought by a credit card. If a purchase order MUST be created in order to receive, then how do you link that purchase order to a credit card reconciliation?
I set up my Quickbooks account and synced my Shopify store. One of the two Shopify payouts I received synced perfectly (broke everything down into sales, shipping, processing fees, and taxes) and the other did not. Both were reviewed by me and auto-confirmed based on the rule I set up. Why did one sync correctly and the other didn't. In fact, it isn't showing as a Shopify payout in Quickbooks, but obviously does in Shopify.
I have a customer that also uses my building for his company. I pay the rent and utilities then he will pay me back for his share of the rent and utilities. I'm not sure if I apply this payment to other income and name it reimburse for rent and utilities or receive it as other income and apply it back to the original expense account I paid the rent and utilities.
Anyone know on the best way to have a credit card fee review? The phone number online takes me back to this page.
Just signed up for allowing payments and already having an issue with quickbooks telling me that they can NOT reach my customer, even though I have sent them and received emails from them all day. I double check and copy the correct (same) address and nothing is working. This is just starting to happen as I was able to send the same invoice yesterday without the payment link information. NOT THE BEST START OF MY USE OF QUICKBOOKS ONLINE.
I'm trying to set up accepting credit cards for payments. This is a not for profit and there is no owner. it appears that i can't complete the process without an owner.
testing
I can’t see if my card was created
We already use Intuit Merchant Account to process credit card payments but would like to utilize the recurring payment feature for our monthly auto pay customers. In order to stay PCI compliant, how can we get our customers to enter their credit card information themselves? We do not want to have an authorization form that includes their full credit card information but I have not been able to find an access point for the customer to enter their credit card information into the Intuit Merchant Center.
How do you log personal payments into your Venmo account when they are not associated with a customer or a sales transaction?
We use QB Enterprise for Manufacturing & Wholesale 22.0.Our customer (a sub-customer) paid their invoice, and then 3 weeks later the Parent customer (the franchisor) also paid the invoice along with several other invoices via ACH deposit; so both payments have already been deposited to the bank. The parent company will charge their franchise (our sub-customer); so we have been directed to refund the duplicate payment directly to the sub-customer. There is no credit balance on the sub-customer's account in Quickbooks; the duplicated payment sits as an overpayment on the Parent customer's account in QB. So when we select "Refund the Amount to the Customer", and the payment window opens, QB only allows the payment to be made out to the Parent; we cannot change the payee. How do we properly refund this to the sub-customer???
Hi, A customer paid us via the link on the qb invoice with her routing number and checking account number. Am I able to refund her her money directly to the bank account? All the refund articles and videos discuss refunds are via check or to a credit card. Thanks!
What can be done if 2 different customers pay 1 invoice? Our goal is to create 1 invoice for each claim (5%-10% of the invoice is paid by the customer and the rest is paid by the insurance company). How can I do that? Already broke his head. That is, 1 invoice 2 customers and a lot of payments Thanks
