QuickBooks Q&A
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Hello, I accidently matched a deposit to the wrong transaction after hitting confirm match which takes it to the use register and reconciles it. It is showing as reconciled in the use register, how do I undo this to match the deposit to the correct customer? Will it still show up in unrecognized after I undo it? Thanks!
I recently merged 2 sales tax payable vendor names together so they would be in one place. ( btw I use desktop QB Enterprise Manufacturing and Wholesale 24.0 Platinum version.)When I go to pay my sales tax for the month, I now have a credit and debit in the same amount that is all of the past transactions for 13 years. I can't click and "pay them", they just give me a message they have been paid with credits and a check won't be written to this vendor. Nothing happens they just stay there in the sales tax payable as a debit and credit line. The credit one has the correct vendor name next to it, the debit one will not allow me to add the vendor name. I did a journal entry, and it doesn't get rid of it. It just messes up my reports. If I look at the "open balance" on the vendor I merged them with, all the past transaction show up, equaling the total that is in the "pay sales tax". Is there an easy fix to this? Short of redoing every t
Afternoon folks,Wondering if this is a bug or what. The 'Sales Tax' section of Product/Service item creation or editing has suddenly disappeared for me. Creating a new item or editing an existing one, the space for the section still exists but there is no interaction possible. I've tried browsers (Chrome, Edge, Firefox, Safari), computers both Mac and Windows, and even downloaded the desktop app and tried that on both computers. I am completely unable to edit sales tax, and a majority of our products are non-taxable. If I create a new one, it automatically makes it taxable. Anyone have ideas for a fix? Much appreciated,
I am having an issue with the desktop app running extremely slow over the past two weeks. Prior to this time it was very efficient. Now if I change company from the dropdown list, it takes 2-3 minutes to complete the change. In addition, I have to refresh or the company data does not change. Any suggestions?
Hello, I received an email that indicates I need to accept new terms and conditions for my payroll deductions and remits to the government to continue. However, I see blog posts in the community saying that I don't need to do anything for the taxes to continue. Which is it? Thank you.PJL P.S. I don't click links on emails even if I think that they might be okay. If I need to update something in the website, I need to know ASAP so that my taxes will continue to be remitted. P.P.S. Next time, please include instructions in the email as to where users should go within the application in order to update any necessary information. Don't include links that could lead your users to think that a fraudulent email is actually safe in the future. The emails should always state for users to log in to the applications in order to complete any actions. Might I say that this is fairly common knowledge, and it is disappointing the QuickBooks would potentially expose the
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I turned on the advanced inventory feature and checked the multiple inventory sites checkbox.When trying to edit the template of purchase order - in the columns tab - I don't see "Site" / "warehouse" column.Can anyone help with that please?
I have a free trial for personal accounting on my mobile phone and need to transfer it to my laptop can I do this?
We use a 3rd party to do Payroll. We incorrectly paid the LLC owner and had to void the transaction in their system. However, it has already been booked in QB. The net pay can be reclassified to owners draw, but how should we reclassify the taxes taken out & recorded with the journal entry? Thanks!
How do I apply a journal entry to a bill?
My appointment is already scheduled, I just want to add two other colleagues to the call.
Hello! Can someone reliably give an honest answer when (actually if ever) QBO will have a feature for Inventory in multiple locations? For example it is highly common to have a retail shop/shop front with goods and a store/warehouse/back of shop with more of the same stock that is kept until it is needed. Therefore you would have 'Total Stock/Inventory', 'Shop stock', 'Store stock' and some kind of functionality to shift goods between the two. I think this is a pretty basic need for many QBO users. I've seen requests and complaints about this on the forums for some time now (actually some posts are years old - response has been 'they are working on it') but it seems to have fallen on deaf ears. It is ridiculous that this feature can only be found when subscribing to an add-on that is 2/3 times more expensive than a pro subscription of QBO. Is this a tactic to get us to spend more cash? I wonder.
Is anyone else having an issue with scanning receipts and it giving an error message to try again but when you go to your receipt review it has duplicated? I scan a lot of receipts for a general contractor that needs them scanned, matched and separated by job. This is causing a lot of extra hours that I cannot bill the client for to clean up. I worked for free this weekend cleaning up these mistakes and on top of that receipts that didn't match even though it should have so I had to do a manual search for a lot of them! Side note: Intuit QuickBooks is crazy if they think they are going to make money charging for AI services. Is Intuit QuickBooks going to pay for the actual person that has to fix the mistakes???
Has anyone worked out managing a Chase credit card with subaccounts in QBO? My new client's 2 subaccounts are linked to the bank; the parent account is not. Payments are recorded against the parent account. (Is that how it should be done?) The subaccounts never have a balance that is anything near correct, so the balance sheet can't be right. One subaccount is always in the negative, the other has a balance that just continues to increase and never decreases. What are you doing that works?? In addition to all of this, it looks like through the years (back to 2018) journal entries were made to try to correct the balance. ($7k journal entry against Reconciliation Discrepancies!). So in addition to a correct process flow, how would we make adjustments to get the balance(s) where they should be? Thanks for any insight you can offer!
This has literally been ongoing for years, I have emailed, called, spent countless hours on the phone with customer service, and ben assured multiple times this issue will be resolved, and it never has been. I've reached my breaking point. As soon as I send off W2's his years I am canceling Quickbooks and switching to a new service. I suspect no one will care, nor will anyone reach out after I post this.
All of our employees permissions are set to "track time" and yet no one can see an option to clock-in in the Workforce App.
I'm new to quickbooks and have been using it to keep up with the accounting and inventory of vintage items we purchase. With vintage items, we typically only have 1 of the item. However, we have an issue where quickbooks is doubling our inventory. This is how I input the items:I scan in an invoice that is already paid which creates an receiptThen I seperate the shipping, fees, and other COGS besides the items themselves in Categories.Select the bank account which the money was taken out of and create a vendor or select one I haveNext I list each item in the item details. I put the cost of the product under Cost of Goods Sold and number on hand as 1.Save and then it creates an expenseThen it syncs to Woocommerce via MyWorksNext thing I know Quickbooks has doubled the inventory to 2 and in a few cases it was 12 and now 24. This is all being pushed out to Woocommerce, ebay, and etsy causing issues on our channel. I need to understand the corr
Last week I was going through my transactions and had an error message when I got to my First National Bank of Omaha Credit Card. It stayed there for multiple days so I started going through the help articles and a chat. Through those it was determined my next step was to disconnect the account and then relink it. But when I go to link account, and select the bank, it has me enter my bank id and password and then it gives me an error that they couldn't find the right account type to connect to. I'll attach a screen shot of it. I called support last Thursday and spoke with Asha who went through all the same steps as online had me try to manually connect and when that wouldn't work she said she was reaching out to see if there was an ongoing issue. Supposedly she said there was and they were aware and hoped to have a fix by end of day. Well its now Tuesday and still isn't working. Anyone else having these issues?
A customer paid via ACH via our link. The customer name is the same name we have in Quickbooks Desktop. However, it will not match. Why? Then the error says "Please record your merchant payments manually." How? Thank you
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I have been trying to use the QB Tool Hub. Every part of the program is working except the "QB Program Diagnostic Tool." When I click on that, I get an error message saying "The contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy of the file and try again.I have downloaded the latest version (1.6.0.8) 6 separate times from the Intuit webpage, completely removing the old file from my computer first, but am still getting the error message. Every other part of the program is working fine. I last used the "Diagnostic Tool" about a month ago with no problems so this is a new issue.Does anyone have an idea why this is happening?
