QuickBooks Q&A
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So got my account hacked 2 weeks ago by a phishing email. Immediately knew what I had done and changed all passwords etc and called customer service immediately. They put a hold on my account and cannot process and payments and even run my payroll. Have called numerous times and always get it is still in review....you will be contacted within 48 hours.....blah, blah, blah.....bull crap! I have been a Quickbooks customer for 20 years and the customer service is the absolute worst . They forced my hand back during COVID and basically forced me to switch to QB online. Had a bunch of problems then and has been fine for a few years. When you have a problem, don't expect it to get resolved. I have turned off all my payment processing and thankfully I kept another merchant account open so I can run transactions through that merchant account. If anybody knows of another accounting software similar let me know as I am strongly considering ba
None of my Credit card payments show.
need quickbooks to help migration from online to desktop. however, quickbooks support indicated they are unable to help need to seek a 3rd party .
A customer paid in cash. I created an invoice and applied a cash payment through the app. What is the easiest way to get this cash into my QuickBooks checking account?
I established an Intuit QuickBooks payment account in order to pay an invoice for work done on my home. On seven separate occasions (on May 11 and 12) I entered personal checking account information (routing and account numbers and name on account) and each payment attempt was rejected. I am certain that the information I entered was accurate and that there are sufficient funds in the checking account to pay the invoice many times over. How can I discover why my payment attempts were rejected? All efforts to solve this problem via online help put me in a loop where I enter my name and password and get nowhere.
Your website states a limit of 4095 characters on the Note to Customer field. This is where I am trying to add terms and conditions. Fresh books does this JUST FINE. So why then are my Notes to Customer being cut short at 1000 characters? Where am I supposed to put terms and conditions? Your software cant even make new items or descriptions on the fly, when ALL OF MY PRODUCTS WILL HAVE A DIFFERENT DESCRIPTION ON EACH INVOICE. Just another thing that FB handled perfectly fine. I was forced into using your software by my accountants and am about to drop them as well as you for how AWFUL the experience has been. You even sent me an email once saying "Hi, {first name}!". This proves entirely that you have zero coding ability. How do you release software THIS bad in 2024 and get away with it? It's simply insane. I feel like I am losing my mind. As a software developer myself, you all should be ashamed of yourselves. What a joke.
They are old transactions that were downloaded prior to my QB start date...how do I delete them once they've been downloaded.
Purchased a subscription to Quickbooks Online Simple Start on 11/1/2023. Worked fine until two days ago when attemts to login via CHrome will not find my account. Tried to find a phone no for Online Tech Support to get it fixed and they keep forcing me to use Help after logging into Online to contact support...which I obviously can't do since it won't let me login. Need a phone number or advice how to fix this problem and not loose my current Online data.
I created two employee's paychecks and it was set to manually write paycheck instead of print paycheck. Now it is telling me the check is done but I need it printed. Is there a way to make it print?
I've run into an issue several times now that I'm hoping someone can either confirm or correct my understanding of. It has to do with Capital One credit cards that have multiple children on the account. It's my understanding that Capital One cards will only allow / facilitate one connection for the entire credit card account, so if you are hoping to utilize the child cards to capture transactions by say Class/Location, you will be unable to do that until you have the statement itself each month and will then need to manually code the transactions. This is in contrast to my understanding of AMEX and Chase Cards, both which allow you to connect the sub-cards, or children cards. I understand that when you have multiple "children" connected, you still reconcile at the Parent level. This post has to do with the way transactions actually download from the bank, not the reconciliation process. I have a number of customers that love the Capital One car
Why does all full and part time employees have an amount in Box 14 (OT Exemption)of W2 ? When filling AL withholding taxes, no exempt overtime wages to report was selected because no employees had overtime pay.
I have 2 users with different card numbers linked to one credit card account. When I am trying to link my QuickBooks online to the credit card account it asks me to select an account from quickbooks. I selected 1 card to be linked to the main account in the chart of accounts and the 2nd card is linked to a subaccount under the same chart of account. I get a message "The account, Chase Ink, has a subaccount that is already connected to an account at one of your banks."How do I create this?
I need to change bank account information on my account. Please advise the easiest way to do this.
I have four separate credit cards issued by the same bank. I want to link all four credit cards into one GL account within the QBO file, as the bank issues one statement for all four cards (and applies all payments to the one master account, rather than to the four individual accounts). How do we do that? We do not want subaccounts.
I'm using QuickBooks Enterprise 2024.I'm exporting data for Ohio.The data that gets exported to the Excel Spreadsheet is incorrect, and it does not match the Paper Form that QuickBooks generates.This is not particular to this one company. I work on several, and they all have issues. 1) The Number of Weeks worked is wrong for most (90%) of the employees.2) Employees with Zero payroll for the period show up in the Excel sheet with Zeros except for the weeks worked, which is 1. This always causes the file to get rejected by the State.3) The rate listed for each employee is the rate that was current at the beginning of the Quarter for that employee instead of the current rate. In other words, if I forgot to change the rate starting January 1, and changed it after the first payroll, the rate that shows up on the Excel sheet is the "old" rate instead of the new rate. On the paper form, the "new" rate is used for the calculations, which is correct. I think, at least, Number 1 and Nu
We just turned on Enhanced Inventory Receiving (EIR) because its says that it "separates item receipts from bills" but that doesn't appear to work. The Item receipts still disappear when you click on the "Bill Received" button and turn it into a bill. Is anyone else having this issue? is there something else that needs to be done to make this work?
This is the only employee I have in KY. The state withholding (K1 is being withheld and paid automatically. The Employer withholding for Metro Louisville/School Board doesn't appear to be working as nothing has been recorded as an expense. This should be reflected on their pay stubs as well. The Payroll Tax section shows this report is ready to be filed so something isn't working correctly.
