QuickBooks Q&A

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Just wondering if Quckbooks online is currently having issues.  Unable to select tax on all of my companies

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We are having glitches with QBO not matching the products and services due to the many different modifiers in Square.  Is there any way to turn off the modifiers when the sale comes over to QBO?  Honestly, we are only keeping track of three different sale categories for the P & L

Mileage shortcut disappeared and I can’t get it back

Here's what I have done to try and recreate the issue:- I recorded a sale that was performed prior to starting to use QuickBooks. - I added a new invoice, recorded all of the information, attached a copy of the old invoice.- I clicked on "recieve payment", went through the steps, once finished, noticed under the Profit and Loss report, that the invoice was recorded under Services.- I then recorded the Email Money Transfer that I recieved from my customer as a sale, and used a reference number, which I also used on the invoice for the sale.The problem:Now, under Profit and Loss in Reports, I see income under Sales (linked to the email money transfer). I also see income under Services, with the invoice in question. I would like to see that invoice under Sales only, not under Services, but I do not know how to make this happen.Thanks in Advanced.

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my meals and entertainment for the year is 2576 but when i was doing my t2 using turbo tax it automatically did the calculation and only 1288 is the deductible so my profit and loss doesn't match with my t2. Do i have to do a journal entry? if yes can you give me what accounts to use. thank you

I want to change start day of week from Sunday to Satureday

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changing project hours

Net refund of just over $1,000 for 2 separate months was transferred by CRA to penalties/interest charges from 2 other prior periods and then the balance was refunded. I can use the refund as a credit when attempting to pay another HST period but it won't allow the credit to be used on the penalty payments.  Alternatively, I cannot select any expenses to reduce the deposit amount if I choose 'record deposit' 

I purchase my QB on June 4 but my bank is two years old, when I connect my bank to QB, only captured transactions from June 4. How I change this since my books will start when bank started 2 years ago. thanks

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Hi, We have QB Pro 2021 and Office 2019 Pro, when emailing an invoice we can do so once, afterwards we get the message "QuickBooks is unable to send your emails to Outlook", i tried repairing the Office Suite and Uninstalling / Reinstalling QB then updating it, also repairing MAPI. Any suggestions? I'm out of ideas..thanks!

How do I change bank info for receiving payments. Right now it goes to an old account when we take a credit card payment and i'm looking to have it go in another account.

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what is the phone number to speak to customer support?

We moved from QB desktop to QBO and I'm finding doing receipts for customer invoices through Square or Shopify a bit odd - I've found a couple of options but they seem to be more of a workaround than a regular process.  Maybe there's another way I'm not aware of.   Shopify bills in US then converted to CDN so you don't know the discount until it hits the bank.   The 2 workarounds that have been suggested: 1.  Go back into the invoice, add the credit card discount as a line item and resave when doing the deposit. 2.  In retrieving the bank transactions, it shows the net amount, so won't 'match' to anything.  So, go and find the invoice that is being paid, enter the full amount as payment, then fix it by entering the credit card expense.   The other glitch I am finding is that the QBO bank rec numbers for deposits and payments do not line up with the bank as the deposits are overstated and the payments are understated

I have manually recorded a payment to federal taxes and it is showing as overpaid.  When I go to file my current payroll taxes, there is nowhere to take the credit into account.