QuickBooks Q&A

Hi There, I'm trying to find out if I can create a line item that calculates 1.5% onto an amount. Our company has decided that all invoices that are overdue past 30 days will be charged 1.5% on that invoice. How do I set it up to calculate this??  Please Help!!

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After talking with the Quickbooks support staff it appears that the feature of adding an accountant is not available in the Canadian version. "unfortunatelly, for the Canada Region, is not possible to add the accountant to the QuickBooks Self-Employed accounts. " This is a very important feature, please add this feature soon (before tax season would be great). This way the Canadian version will reach parity with the other regions. 

I'm trying to follow the guide written by Quickbooks here: https://quickbooks.intuit.com/learn-support/en-us/help-article/import-transactions/import-transactions-etsy-shop-quickbooks-online/L9G9ONJ5H_US_en_US My goal is to connect my Etsy account with my Quickbooks Online account so that all transactions in my Etsy Payment Account page appear in Quickbooks. I'm looking for all fees and transactions Etsy charges to appear. However, I cannot find the "Sync with Etsy" app in the Quickbooks app store. When I search for Etsy, all I find is the "Etsy Connector" app. Beyond this, when I click the "Sync with Etsy" link in the above help article, I get redirected to a page that says "Sorry We can't seem to find the page you are looking for. " Is the Sync with Etsy app no longer available for download? Is it region-locked to somewhere outside of Canada? The "Etsy Connector" app only seems to import sales-related transactions. While this is great, it does not import the other

Today, I noticed that my QB transactions were stopped on November 14 2024 and since then, nothing has been imported. A customer rep helped me manually input those transactions since then even though a few are missing since it's been almost 3 months but it seems very inconvenient that I can't do much about it. Even with us uploading the transaction manually, the banking balance is still showing the balance from November 14, 2024.  The customer rep said that there is an ongoing investigation regarding this issue and they are working on it but I couldn't find any news updates or notices from Quickbooks online regarding this issue. When I pressed about the ETA of this fix, they mentioned that 'unfortunately, they don't know the ETA'.  What is going on? 

My old computer crashed and I want to install my QB Pro 2012 software without updating to the newer version.How do I stop the automatic update. I have chosen No for auto update 

 I am wondering if it is possible to show the breakdown of taxes charged on an invoice as well as apply more than one tax on an item? I am trying to create an invoice for accommodation, here in BC that requires 3 taxes to be applied. It appears I can only add one tax , and if I use a combination of the 3 taxes that I create it doesn't separate them.  Any help appreciated.

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Hello! We are using a new credit card software that enables us to export data into a CSV file, so that we can import it into Quickbooks. I know QBO allows you to upload a CSV file for transactions, but Quickbooks Desktop does not. Does anyone have any information on how best to do this, or any softwares to use to aid in the process? Thanks!

Hello,I need to match 2 payments from my customer in USD currency to one invoice in USD. When I try to do it, I get this error "The amount for the transaction is greater than the available amount in the downloaded transaction. " I don't have this issue for transaction in Canadian dollars, this happens only with USD.What should I do?Thank you.

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Will the travel button be coming back what do my guys click on when they are traveling from site to site? Thx

Here is the scenario, we had an event in the fall, for example in October, and we reserved rooms for the event at a hotel.  To secure the reservation, we had to provide a deposit by credit card.  As it turns out the deposit was larger than the final invoice, so we received a refund of the unused deposit back to our credit card. 1) We pay a deposit of say $35,000 to the hotel in September by credit cardThis is recorded as a bill payment2) We get the final invoice, for $32,500 from the hotel.  We enter the bill, and apply the payment from #1 to the bill.  This leaves a balance of $2,500 on the supplier account in QBO.3) We get a refund to our credit card for $2,500 in October, following the final invoice.I've tried using a "credit card credit", but this is not appropriate as nothing is being returned. What is the correct way to match the credit card transaction, and bring the supplier account to $0?

I want to change my quickbooks desktop 2024 password 

In Canada, if you can't claim the GST for an expense because it was purchased for an exempt supply, what tax code do you select in QBO online? 

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I've tried clearing cache, cookies, signing out and back into the bank account.  I cannot get this error to stop popping up when trying to add the transaction.  Any ideas?

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I need to record monthly credit card payments to our accountant and we do not have a bill yet.  So we are paying down our account and when we receive the invoice from them, we will have most of it paid off.  This sounds really basic and maybe I'm over thinking it, but I just can't figure out how to record them so that we have a credit with them.

Dear QBO Support,I’ve encountered an issue with credit card payments in QBO:My clients could previously pay via credit card, and I received payments without issues for over a month.Recently, I saw an ad in QBO for INTERAC e-Transfers (1% fee), and since then, the credit card payment link in invoice emails has disappeared.I only want to offer credit card payments at the 2.9% fee, not e-Transfers.Today, I found my banking details for online card payments were deleted, so I re-entered them. While I’ve reactivated credit card payments, the payment link still isn’t appearing in invoice emails.Can you advise on what needs to be updated in QBO to fix this? Or is this only resolvable over the phone?Thanks for your help!Sally

How do I post a journal entry to the accounts receivable general ledger without using a customer name, to correct an error?  

Does a person still have to manually enter Box 52 and 50? We have quickbooks desk top premier contractor edition 2024. Is it updated in 2025?