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Hi, We are using QBO to send invoices to our customers and we also email a copy to ourselves within each transaction which has been set up in the settings and worked perfectly, until the last couple of days. We have been getting "Undeliverable" alerts when sending invoice email, particularly with our own email which we send a copy of each invoice to, but occasionally also with customers address - however the customers email hasn't changed - most are repeat customers and they are receiving the invoice email - yet QBO is saying its undelivered. Weirdly, some of the 'undelivered' invoices are actually being received by customers. This is causing us worry as it look s unprofessional and like we are hounding for payment by repeatedly sending the same invoice if they are receiving. Also it makes it hard for us to print the invoices, whihc we need to do as they also work as our job forms, if they aren't emailing to our business account as 99% of the time we inv
Hi guys, can you let us know if it's possible to import transactions from Sage Business Cloud UK to Quickbooks?We've tried the manual import but it's mess up, we will be importing thousands of transactions so we want them to be added properly.
Hi.I hope someone can help. I started using QB desktop on 1st May and then converted to QBO on 16th May. My problem is that stock purchased between 1st and 16th May is showing in my COGS account even when it hasn’t been sold. This is then showing as a loss on my P&L report when deducting the COGS total from the income account. On my QB desktop, it showed only sales receipts in COGS and the P&L report therefore with positive gross profit. I contacted support 4 times today, was cut off twice by the same person, another just sent me some articles explaining how COGS works - I think I get it - and the fourth spoke to the migration team who insist it was fine after the migration. She then advised I delete those transactions and recreate the bills, however because the stock is tracked it won’t allow me to delete. 1. am I wrong in how COGS operates with QB online and that it is supposed to show the cost of all stock purchases this month and not just that of goods s
Hi everyone As per the title, I have just started using quickbooks and I would like a little help to get organised the right way so I have a few questions. Sorry if this is long winded. To give you a brief idea, I want to know how much I am spending per month on materials but rather than all under one umbrella, I want to split it into categories, I also want to do the same for sales. I'm a sign maker, the majority of my purchases are vinyl, boards, ink, paper, tape, knife blades etc. All these are expenses which I understand but to get better deals with suppliers, they always ask me how much I am spending on vinyl, boards, ink etc. If I could say to them, I spent x amount on vinyl last month that would be great and allow me to negotiate better. From what I understand, I need to add each product into Chart of Accounts as an Expense but does it really matter what I choose for detail type? I'm guessing I just add these as Supplies and then give it the name to match the
I run a small research consultancy for which I work with fieldwork companies to supply sample and run fieldwork. When they invoice me, how should I categorise this? Is it other business expenses?
Hello, Is it possible to list individual invoices with their original dates as opening balances? I have one customer who owes invoices going back two years so it would be good if I could have them all listed individually.
Hi,In Quickbooks Online, what's the best way to handle a supplier cheque that went missing (in the post) and re-issue another?The cheque that went missing is in a previous vat period. As we use the cash accounting system I want to know the best way to deal with this issue please.Thanks.
I need to export my transactions from my self-employed plan so that I can import them into an online plan. I am on the transactions page but cannot find the "download" button that should apparently be to the right of the filters. I have tried 3 different browsers but with no effect. Screenshot attached. Can someone help with this please? Thanks.Kevin
