Account Management
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I have QBO Advanced and would like to provide some employees with the ability to snap a receipt on a mobile device and enter their timesheets. What level of user access can I set their account to enable just these two functions? They should not have access to general sensitive company data. I seem to be in a situation that to provide them with these two basic functions, they also have much wider visibility of business transactions. I upgraded to the Advanced version as I was informed that this would provide me the Custom Level of user management required? Any detailed help would be much appreciated.
The HSBC KINETIC does not connect to QB, from HSBC app it says “connect”, but it’s not. however there is no option to connect business account in QB. I did request for new bank to be added in MAY 21…
I have been a customer of QB since 1999. In April 2020 I was forced to move to QB Online due to payroll being withdrawn from the desktop version. From then until May 2023, Intuit charged me for both the desktop and online versions.I have used online chat support several times and telephoned many times. No one in the support team has a clue how to deal with this. It is only possible to complete the online refund claim with an invoice number which I don't have. On the odd occasion I have received an email, the communication quickly stops when I explain nothing has happened.Does anyone have an email address that actually contacts someone in the US or UK? Does anyone have any ideas how to get to speak to some with regard to subscription refunds? Does anyone have a phone number where you can actually speak to someone in the subscriptions department?
The 6 digit code is not reaching my phone number so am not able to sign in on my laptop
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I'm trying and failing to change my qbo account to the sef employed version. Either by cancelling account and starting fresh or downgrading account. I think I'm still on the free trial as I only set account up last week
Hi Tech SupportI need help to register the quickbook 2015.,the Validation code is blank,thank youRegardsWilliam
I have a customer who has moved to a new company who is also one of our clients, do I update her current profile with the new company details - would this still have her previous estimates and quotes linked to her. Or do I create a new profile for her and leave the old one as it is?
I found on the app a possible way to do it from Settings but I can't find it on my profile
Can I recall my client back to my billing?
I have two comapnies setup on QB Online and want to add a third. Could someone please tell me how to do this? Thanks
I am trying to understand how I can set-up a 'Custom role' that will give user access to the mobile "Snap a Receipt" function and Time tracking, (without access to other company information). I was advised that the Advanced upgrade would provide this level of control. It appears that it doesn't from what i can see and feedback from the QB support team. I must be missing something, as I can't believe that a large proportion of QB businesses don't require exactly what I'm trying to achieve. If I use the "Expenses+Time tracking role I still don't get the "Snap a receipt" functionality, only the ability to upload an invoice from a photo. Any help would be appreciated. As new to QB's I can only hope I'm missing something obvious!
Updated Apple Pay app says active but still view only ….
The person I am inviting has been asked to type "YES" back to verify his number but it will not deliver. I am very sure it is not his phone or airtime provider. Can anyone please help?
This is the message QB posted 4 days ago, I know the bank is working because I am using it daily,The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)
I am trying to resubscribe but it takes me to QuickBooks plus, how do I change to standard account?
Our password manager has identified my password as WEAK so I want to remedy that situation
Hi can you explain what the differences are between Online quickbooks and desk top quickbooks, we are using the advanced version
