Banking

There is a Deposit Intuit Soln deposit in our account but can't reconcile who the deposit is from and what invoice to apply it to. Is there a way to find out who the deposit came from??

QuickBooks Online has been telling me to update my connection as they have a more convenient connection arranged.. I try to update and go thru all the security steps.. ... ... password, authorize etc.. it redirects and says something stopped them from connecting my bank.. and to retry... I’ve tried multiple times.. 

I'm totally new to this and really struggling to get this up and running!I got so confused with what I was trying to acheive  that I decided to delete the bank account and thought I could just re-upload the information again and start  from scratch. However, some payments are directing me to the old deleted bank account which is in the Chart of accounts /Retained profit balance forward account /Equity /Opening Balance Equity/ and has an opening balance. I need to completely remove the deleted bank account  so that it only links to the new bank information.  Please, can anyone help?

Hello, I'm having some difficulty with transactions imported from my bank that didn't match with existing checks in QBO. For example, let's say I issued a cheque expense, check #100.  I later imported the cleared check from a bank download, but I did not match to check #100 at the time of import.  So, I have the expense recorded twice in my books.   How can I match those two checks together, now that it has already been imported without being matched at the import stage? Thank you, Anthony

We are unable to connect to our Lloyd bank account.Does quick books online connect with Lloyds commercial banking?

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When QB asks for my password and security pin to start banking, surely they dont mean my personal pin and password for my online banking. Or do they?.

This is the message I am getting from my bank.  I was able to download transactions 3 days ago and now I get this message.  Wanting to check to see if there is anything going on with desktop Mac QB before I contact the bank.

I have some credit card transactions that were posted to an incorrect account.  I want to change the account, which I cannot do without unmatching them.  The QB instructions for this are as follows: Unmatch and delete downloaded transactionsSelect Banking from the left menu.Make sure the correct bank or credit card account is selected.Go to the In QuickBooks tab.Find and select the downloaded transaction you want to unmatch. ...In the Action column, select Undo.Seems simple enough, except I cannot figure out how to select the credit card account that needs to be unmatched.  I run a Transactions by Account report, see the transactions that need to be changed, then click on Banking, and all the transactions disappear.  Can anyone help me?

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We use Bigcommerce, square and Braintree and have all synced to QBO.  Square works beautifully as it syncs the invoice, fees, tax and deposits correctly.  Bigcommerce brings in the sale and sales tax correctly but deposits the sale amount into QBO and Braintree also deposits the sale into QBO without the 2.9% and transaction fee and shows that amount as a sale.  So, I am getting double sales and double deposits.  Sale amount is correct from Bigcommerce and deposit amount is correct from BrainTree.  How do I make this all work?

The "description" my bank offers is useless in creating bank rules; however, the "memos" contain identifying information that would work.  Is it possible to create bank rules that will use the information in the "memo" area for the criteria rather than the "description" area or is this something I will need to ask my bank?  

The import kit only shows sample for credit card refund (why??!!).To simplify, I want a header that will import all transactions into a single credit card account. All charged to the Other Current Asset "Suspense" so i can allocate to the correct expense account after they are imported.I'm using QB Pro desktop, 2015. My credit card company (Chase) is unable to properly create QBO or IIF files - well documented on forums.

 Such a simple thing. Seems impossible :-)

When my client set up his bank feed from his bank, he had to import it because his bank did not have the feature.  He or the bank set it up as an Asset Account.  I tried to change it over but it will not allow me to change it.  Do I need to call support or does he need to set up a new QBO Account?

Hi. I'm new to quick books and I've done something stupid. After linking my bank account I went to the bank page and deleted lots of items that were either to do with last year's books or that weren't really relevant to my business. I now know I should have entered them as uncategorized expenses and when I go to do my first reconciliation,  which will be May....it's not going to balance. How can i bring the bank statement back in its entirety and will I have to match everything all over again. Please help me. I'm in such a mess ! 

I cannot connect to my tsb business account since the upgrade, anyone else been able to sort or have any clues please/

Hello,I am transferring money from Bank Account 1 to Bank Account 2 this comes up in the bank feeds okWhen it arrives in Bank Account 2 I need to split it into VATable and non VATable income this is only possible to do this by changing the transaction from a transfer to a deposit.This appears to work fine but when I check in my balance sheet it is being recorded as a transfer and a deposit so it is double counting it in Bank Account 2.Please can you advise how I get around this issueMany ThanksCat

Payments for Paypal US$ have gone into the Paypal £ account and I can't transfer them because they are now in the account history.  I am trying to reconcile these Paypal accounts going back to June last year. Can anyone help?

Hi,We have our QB accounts set up in GBP and linked to our sterling bank account. Invoices are raised in GBP and show our sterling bank account details at the bottom of the invoices. This is great!I want to now add a EURO bank account and prepare invoices that show our EURO bank account details.  However, when I try to add the bank details it says it can't, because the bank already exits. Technically this is true as it is the same bank, but the account numbers are different! Am I being daft?

Banking refuses to update and has been like that for 4 days.  

I bank with Synovus and it seems that my only option when attempting to connect my bank to the website is it popping up with a window that provides instructions on "How to manually import transactions:". At the bottom, it lists that the service was provided by https://www.synovus.com.Am I missing something or is it just not going to work? While I know I can import the files exported as .qbo's, having to do that weekly (if not daily) is going to get annoying fast. Additionally, the update link in the top right of the Banking shortcut only opens a new window to just sign into my bank account from within QB. Thank you for any help.

What is the best way to clean up bank feeds that have downloaded to the wrong account?

I reconcile my bank accounts every month and they are always up to date, and my bank transactions are automatically downloaded. I have two regular monthly payments, both were reconciled correctly in Febraury (and March).  In April's bank transactions (so after both months have been reconciled) the two payments have somehow been allocated to the february payments, leaving the April payments as showing outstanding. So it looks like the Febraury reconciled payment records have somehow become deleted. I am not sure how to rectify this. Is there a way of manually re-entering the february transactions and re-reconcilling? Barclays won't let me download as far back as beginning of february.

For the last six days I have been unable to download banking information from my Santander account.  I have spoken to a friend who is experiencing the same issue with NatWest and a local firm of accountants have also reported issues. I have logged a call which is being treated as a local to me issue although the suggestions made have not resolved it (clear cache). Looking at the time this occurred is this linked to GDPR and when will Quickbooks issue a statement saying they are having problems? Anyone else having something similar?