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Hi, I am running a new payroll in Advance QB and I have received the following warning message, 'Pension Scheme requires authorisation'. When I click to authorise, a new page opens and i get the below message: api.nowgatewayx.com refused to connect. Please advise on how to fix this issue. Thanksvruti
I had a call from Matthew Harkey on the 28th May for Migrating to QB on line as my version C14 was no longer being supported through MyBusiness works. I knew it would be difficult and he was unable to help me. On the 29th I had an email from Paddy saying he could help, which I replied to with a date to call but 3 weeks later despite several calls and emails no one has contacted me.They have taken 1 months subscription already for a service I am unable to use - I will be cancelling the DD if I do not get some help by end of today.
I practiced using self employed for the last tax year, now I want to start 2020/21 but can't see where to get this started
I've tried for 2-3 days now to get in touch with support, click the button, fill out the form with company name / e-mail etc.. jab the button.. get a white webpage.. nothing happens. Can someone from Quickbooks support please make contact with me? I need to delete a company from my QBO account so it does not cause confusion.
Hello, some of my invoices are quite detailed so i need quite alot of text , i use the "flat rate option" after a few lines i run out of characters , which isnt a problem as i can just click to add another line to the invoice, the problem i have is that the line above now shows a £0.00 as the amount due for that line, which looks a bit unprofessional , is there a way to hide zero figures in the right column so that only actual amounts of money shows?Many thanksJason
In QBO, how can you set the default printer. We have two online applications - QBO and a Courier company - both are online systems. The QBO prints to the laser Printer and the Courier firm to a label printer. Trouble is you have to mess about all the time resetting the default printer as Chrome (recommended by QBO) uses the last printer used. I have also turned of Windows 10 smart print. This seems to be a major flaw in web based software
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When I add an expense via the app on my phone, I take a photo of the supplier invoice which is included as an attachment in the expense. When I view the attachment on QBO, the image isn't legible. I know the file size of the image on my phone is about 450kb but the uploaded image on QBO is only about 25kb. Any suggestions would be appreciated.
I am new to QuickBooks Online, using QBO Plus. I want to set up "Stock Items" in several currencies. I am accustomed to doing so, when using QB Desktop ( a very old version!). When I try to set up the item, I specify a Income Account (for sales of the item), a COGS Account, and a stock account. When specifying the stock account, I am of course required to specify the currency. I specify USD. When I try to complete the process, I get the following error message: "Transactions can have only one foreign currency at a time." Note: I am merely setting up the item. I have not yet attempted to record a transaction. In this context, the reference to a "transaction" makes no sense. More generally, I am sure I am approaching the Stock Item set-up process much as I did when using Desktop QuickBooks. Any advice?
I have a tax code "P" that is inactive in QB desktop, the "P" tax code is also inactive in my lawn care software When I sync the two the "P" code comes up and changes the billing amount on customers. My lawn care support team has been trying to fix this issue for months but the issue keeps happening. They have gone through all the customers to ensure they have no "P" code anywhere. I can't delete the "P" tax as is says it is linked to at least on account, yet we are unable to find that account. Why would the program revert back to this tax code even though it is inactive in both programs
Can someone tell me how to access the condense data utility in QB2020 desktop - UK version?The web says it should be under File -> Utilities but it is not there. Thanks in advance Rod
We have set up a Paypal account, and linked it to Quickbooks to allow customers to use the 'Review and Pay' button on our invoices. We did a test payment with a £5 invoice and it worked perfectly. But the first customer trying to use this keeps getting a message that says 'We're sorry, something seems to have gone wrong. We'll take you back to the checkout so you can try again.' The system then takes them to a different Paypal guest check out area, and the card gets declined. They have spoken to their bank, who can see the attempted transactions, but have not declined them and have no reason to. The bank says the issue is at our end. We have then used our old card payment system and it has gone through first time no problem. But we want to move away from that so clients can use the 'Review and pay' option on our invoices. What am I missing? Why would the test transaction work fine, but the next attempt not? We even tried taking the clients card details and processing it on the same mac
