Other Questions

Just wondering if Inuit issues a receipt for the online processing fee when a client pays online.

I am trying to edit pricing on my items and the price box is missing. The word "Price" is there, but there is no data box. There is also a chart of accounts drop down next to Enable U/M, which we do not use. I have never seen this before. I was able to go to Add/Edit Multiple List Entries and update the price. I am signed in as the admin. I tried via another user and it was fine. Anyone have any thoughts on why it would be doing this?!

This issue has been ongoing since June. I see a QuickBooks US support issue that looks similar, INV-7346, but QuckBooks agents have been unable to help me. My subscription is active and paid monthly.

When creating invoices, it is generally easier for me and my team to enter the quantity first followed by the product. In Quickbooks desktop, the ability to change and move columns for invoices and the like was easily accessible and accomplished. The only thing that I have found remotely close is changing the columns on the invoice template, though that doesn't edit the view when they are created. Is there a way to move/swap the columns of the invoice layout when creating an invoice?

Hello Community, I have been using QB 2013 Premier US edition desktop and want to migrate to QB 2021 Pro Canadian edition desktop. I was supposed to do it a year ago after I purchased the 2021 edition but I could never find time to do it till now. Is there a way to do this with a simple backup and restore function? I seem to recall from the online searches I did last year that this was not possible. I unfortunately can't track the notes and emails I wrote on this matter. Could someone kindly tell me if this is possible and if not what options I have. I need to be able to retain my COA, invoices, payments/deposits, customers and vendors. I do not use other QB features, including payroll or inventory. Many thanks in advance to all those kind souls ... Carlos

I would like to use the automated payment reminders for customer statements but specify which AR account to pull from, to create statements for open invoices (like in the 'Create Statements' window, where you select the AR account). How do I do this?

It is a Tangerine Mastercard. We are regularly prompted to complete a security step to keep the card linked. We've tried updating the card several times, but there are still transactions that are not being uploaded.

For special pay runs, the CPP exemption amount for this special pay will be different. Is there a way to manually change the exemption amount in QB?

I buy some items in bulk and then, after this item comes in, I move it from the bulk item list to a sub-item using the inventory "adjust inventory on hand" feature.  It seems to me that there is no value change in this re-distribution but rarely is the value change "zero" as i would expect.  What is going on in the background that I'm not understanding?I have attached an example

Our nonprofit organization has been subscribing to QBO, but recently accessed use of QuickBooks premier nonprofit edition. Can we move our data back to a desktop edition? 

i have just purchased qb premier desktop (upgrade from pro) in order to use units of measure as i sell two different types of units, the first "by the unit", the second "by the PMP" (pmp is just a fancy word for square foot in my industry).i have been testing a few items and am pleased.the problem is that when i do "inventory valuation summary", the um column shows (at the bottom) "mixed" as a total. i need to see how much is "unit" and how much is "pmp".how do i do that?jacques[email address removed]

We are an electrical sub-contractor in Saskatchewan.  Many of our commercial customers only pay GST and are PST exempt.  I set this up in their customer profile.Also in Saskatchewan we are not allowed to charge any taxes on the charge for an electrical permit.  That is set up as exempt in the item description.When I am invoicing those specific customers, when I enter the item line "Permit" Quickbooks overrides the item description and charges GST on the permit.Can I stop this from happening?

My client is a trucker who owns his own rig. His pay from the companies he hauls for include HST. How do I record it when bulk entering deposits to his bank account? He is a sole proprietor.

AR or Open invoice reports are not pulling description from the invoices into the report. Is there an easy way for me to track what the A/Rs are for? The easiest I can find is by going into QBO and looking at each invoice. Is that the easiest way?

Using Quickbooks Online - Canadian User Attempting to record an Expense that is in USD, which exchanges to CAD.I have checked that everything is accounted for, however, I'm receiving this error:Something's not quite rightUnexpected problem : -1I can't seem to find what "-1" means. Can anyone help?

This has only been an issue since the update to the Square integration in the past month or so. It's happening only with certain transactions but I can't figure out why or how to fix it.

This week I exported 18 years worth of company data from QB Desktop 2023 to QB Online Easy-Start.  I noticed all my vehicle and mileage history did not make it over to QBO.  I will start from scratch going forward, but this could be a big deal if I find myself audited.  I uncovered this ambiguous reference "However, there are some pieces of information that won’t convert or transfer automatically with your company file."  in this article: https://quickbooks.intuit.com/learn-support/en-ca/help-article/import-export-files/migrating-quickbooks-desktop-quickbooks-online/L47H2Uugp_CA_en_CA?uid=l9h9cbnn I would like to read something a lot more specific about what data I can expect to lose by "upgrading" to QB Online.  Is my mileage history gone for good?  What else have I sacrificed by choosing this upgrade?  Surely I cannot be the first person to encounter this?  Note: in 2016 I was audited by CRA and having access to the historical mileage

Hi, Can anyone advise whether we can install and run QuickBooks 2021 desktop premiumedition on windows 11 home edition. We are planning to replace our old systemand can only find desktop/laptop with windows 11 home or professional version only.There don't seem to have any option for me to select window 10 home or professionalversion. Thank you 

I have taken over bookkeeping in Quickbooks Online for a small restaurant/pub in BC Canada that also sells merch (t-shirts) and does cabin rentals. They use Touchbistro to enter sales of food, beverages and merch, and Campspot for the cabin rentals. There are two different merchant accounts collecting and depositing money daily to the bank account.  All revenues are directed to the Cash Clearing account which is cleared at the end of the month with a journal entry to separate the revenues into different categories, and to record the sales taxes collected. In BC there are 3 PST tax rates: 7% on meals and non-alcoholic drinks, 10% on alcoholic beverages, and 8% hotel tax on the cabin rentals.  There is also the 5% GST on everything. When money is deposited from the Merchant account, I can't enter all of the individual tax rates on the single deposit, which is why it is broken down in one journal entry at the end of the month.  However, when done this way, when yo

I had a credit with the Hydro company so when trying to pay bills and using the credit, they come out as zero paid.  I would like to purge these pay bills but afraid it will affect the reconciliations already done.  The bills come out of bank automatically, so they are paid. I just want to remove them now from the pay bill

Hello! I am using Quickbooks Desktop, and when i send out all the customer statements, it has a default email address which is the previous accountant that i took over. So all customers who were sent a statement can reply to that default email. I can not find how to change this email to mine anywhere, please help!  

I run a small C-Corporation and W-2 myself through it. Through the corporation I pay rent on a 1200 square foot condo which is where the majority of work takes place. With a few exceptions (kitchen, sitting area, bed, closet, bathroom) the majority of the condo has been retrofitted as business workspaces. I have calculate the usage of the premises for business purposes to be about 80% of the condo. And at a reasonable prevailing rate, the rental of such far exceeds the monthly rental cost.Am I within compliance to simply write off the monthly rent as a business expense on my corporate tax return, or should the monthly rental expense be characterized as a fringe benefit to myself as an employee, and then the business use of home tax deduction taken personally? Or should there be some combination of both?

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New to quickbooks online and have an employee who would like his vacation pay paid out in a seperate cheque?  I can see it is possible to do this but have no idea how to actually do it.