Other Questions

After running and submitting a payroll register, I noticed an error. Can this be fixed before employee gets paid tomorrow?

I have an employee that has just quit and I need to pay out his remaining vacation pay.  Any help is appreciated 

Hi, I do not have my credit card linked to my quickbooks and don't want to do that yet.  But I'm looking for the best way to record when I make a lump sum payment on my credit card before I receive my actual credit card statement.  For example I pay $5000.00 on Dec 1 and then get my statement with a balance of $6500.00 on it a week later.  Should I be using the "credit card credit" option in qb online for the $5000.00?  And then when my statement comes in I will enter a bill in the amount  of $6500.00 and apply that credit?

I am trying to build an assemblyI go to Build Assembly CF3. I put in the QUANTITY TO BUILD and the QTY NEEDED column it shows 0. (It even shows 0 when I first open the window, before I put in the QTY to Build).In the item CF3 edit item box from Inventory>Item List>CF3 the item shows all the correct quantities needed. PLEASE NOTE: not all items are shown but trust me the components needed qty is correct and present.I get the warning box "Quickbooks does not have enough components on hand to build"I press the "Show Shortage"The shortage item listed is the assembly item itself. ???????? What can I do? I already looked at another thread similar to this but it was confusing at best. 

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Anyone run into above error codes? When I click the e-payments in payroll center it has an unrecoverable error and closes.error codes 19950 93250

Just logged in and my kne company is showing up as cancelled?

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Hello, I was trying to import an ofx file of transactions after doing so successfully last week, but am now seeing this error: The uploaded file isn't a valid Web Connect file.I can't find any explanation in the Q&A or in the guides as to what this means. It looks like the system is returning: The uploaded file isn't a valid Web Connect file.", code: -16802 How can I determine what might be causing this issue? Thank you,

Here is my story, it all started because a new employee of mine had entered her bank account info wrong for direct deposit. -on November 4th $1733 was taken out of my business account for payroll to my new employee -on November 5th she had realized she had entered her account info off by 1 number and had corrected it -on November 8th i received an email from quickbooks stating and i quote "The direct deposit transaction to "JANE DOE'S" bank account was unsuccessful because the account is unknown. We have initiated a reversal to your company account, and you should receive the funds in two to five banking days." (IT IS NOW DECEMBER 08) - November 15th rolls around. No money has been deposited yet. I have been calling quickbooks every 2 to 3 days since. I have been on the phone for over 10 hours, talked to over 40 employees, nobody helps me with anything, nobody knows where the money is, I get promises of callbacks and traces and nothing ever gets done. At this point it is already e

I first had self-employed and then switched to QB Online yesterday. I exported my invoices to QB Online however I can only see a few of them. Most of them are missing. Can you please help

I have a customer who requires a copy of their Credit Note that shows they have utilized a portion of their available Credit. This should be standard when printing a Credit Note that has a portion applied.

Wondering if anyone can help me with this - I'm not sure what I did wrong. I had a customer send me a payment for two invoices - one of the invoices was for the full invoice amount the other was not for the full amount. The both invoices were clicked to say payment was received - the amount for the one that was short paid was changed to reflect what was being paid on the invoice. The amount received is correct and the bank is reconciled. In going over my receivables at the end of the month I noticed that this particular account was not correct - the invoice that had the short payment - is showing as being fully paid - its the strangest thing - I pull up the invoice and it says the full amount is paid - amount owing on that invoice is zero and it shouldn't be. I checked the payment receipt and it's correct - How do I fix this? What did I do for this to happen??

I've just been using Quickbooks for a month but now I'm thinking about quitting the platform because EACH TIME I try to access an invoice or a quote it takes FOR EVER! I get that green circle circling for 10, 15 or even 30 minutes before opening the requested document!!! Just search "green circle" in here and you will notice I'm not the only one complaining about this issue!! We are paying for a """""""""""professionnal""""""""" service and we should be able to acces our documents WHEN WE WANT. This is unacceptable and do frustrating!And don't tell me to clear my cache and all of that because I did, multiple times..!!!My old school spreadsheets and excel invoices/quote were maybe rudimentary, but I least I could access them on demand....!

the entire period from July 29 to August 17 (12 transactions) are missing from the list of transactions in one of the bank accounts in quick books - they are neither in "For Review" not in "Categorized" sections

The green swirl comes up and, unless the page is refreshed, it continues that way. Any thoughts/ideas would be appreciated.

help line needed

Hi team, my subitems are not showing indented in my item list under the parent item as it shows in pic 1 attached. can someone help on this issue to make it as it shows in pic 2? Thank you in advance.  

A customer sent his Interac e-transfer payment to the Quickbooks email address on the invoice notificiation.   The etransfer is password protected, but he is saying the transaction has been processed.  How is this possible and is there anything I can do to have it looked into?  Thank you! 

My wife and I are retiring and want to sell our shares to our partner. How do I sell shares in the company, get the funds out, and what accounts do I use?  Preferred or common? Can I use retained earnings as  a source account?

Hi,I am using QB Pro 2020 Desktop on a W 10 computer.  After a recent update I found that my templates had lost their logos, they had to be recopied back into QBs. All my e-mail info was lost and had to be re-entered, it has been replaced and mostly works fine.  Friday I sent an invoice by e-mail through QB, I haven't done this in a while but as I remember the sync between QB and my e-mail account (Thunderbird) allowed for a copy of the email and invoice to be placed in my e-mail inbox.  This did not happen, did I miss a setting?  Is there a way to have a copy in my sent folder with the invoice attached?

Hello,I'm super new to quick books, so please be patient. I have recently taken over an admin position, and am learning as I go.I'll explain our "process" and then explain where I need some help.I enter the time sheet info - > I use sales receipts to assign costs to jobs and the amounts go to WIP - > and then I invoice, taking it out of WIP. We have an account that had a WIP balance from 2020. It is a piece-work account, so I need to "write down" the WIP from last year. For the current year I usually use the Reduced fees (discount item) however, being a different year, I assume that it would be different? Any advice is appreciated. And if I didn't explain that well enough, please let me know so that I can clarify. Thanks in advance

I would like to know how I should handle both receiving and returning security deposits for a residential tenancy. I was advised to use an invoice to record receiving the payment, but that will include it in income and that's not how it works. I would like to record receiving the asset and creating the liability at the same time. I would then return the cash at a later date, perhaps creating an expense if repairs were required but how would I handle it for the purpose of covering late/missed rent or utilities? Finally, how would I return it to the tenant after they move out? I would need to decrease the liability and the cash held on hand? Thanks for taking a look.

Hi, how do I update my primary language setting to French (CAN)?

We recently used the condense function to condense the 2012-2016 data in our Quickbooks file.  Now, when I try to pull a report showing the value of our prepaid expenses account by vendor, the balances are incorrect.  Please see attached file for additional details.