Other Questions

There seems to be confusion at Intuit about the QBO Advanced Desktop App so I'm hoping we can get some straight answers. I've contacted support three times regarding this product and all three times I was assured this product was discontinued, even after I explained that it was different than the one that was discontinued. I feel like I'm talking to bots. -Quickbook website states QBO Desktop app was discontinued April 20, 2021.-Quickbooks Online Advanced Desktop App was released around November 2021.-Support tells me that there was only one App and no such thing as the Advanced desktop App (because it does not come up in their support). They said the links I sent them are old links and should not say Advanced.-Several times when I have logged into Quickbook Online Advanced it prompted me to download the "new" Quickbook Online Advanced Desktop App. The App is still able to be downloaded and it gets updated every month. Why would they be updated an app if they discontinued it?-When

I have a credit on an account for $247.40. I sent them a "refund" of that $247.40 hoping that the credit would go away...it did not! So after sending that refund there's still a credit of basically "invisible" money sitting there, but shouldn't be because I refunded them that money. How do I make the credit go away?

Every time QB does an update, it generates an error about a payroll file.  The error indicates "The file you specified cannot be opened and The file exists".  Only issue is we've never used QB payroll, never turned on QB payroll - so why is it trying to update a file we don't use and have never setup?

I used to be able to see when the customer looked at the invoice and how many times and what dates and if I sent it again it would show up at the bottom.  Now it doesn't show up at all.  Is there something I need to click on to see it again?

Can you migrate more than once to quickbooks online if someone continues to use quickbooks desktop?

I am trying to create invoices and the "Total" and "subtotal" lines are missing. Is anyone experiencing the same issue? Have you figured out how to solve it?Thank you

I am signed up with QuickBooks Online and also Melio. When I try to use Melio to pay a bill this is the message I get:We’re unable to authorize your accountThank you for your interest in Bill Pay powered by Melio. Unfortunately, our team couldn’t verify your account and/or your activity does not meet our Eligibility Criteria outlined in our Terms of Service agreement.As a result, we’re unable to authorize your activity and have blocked you from using Bill Pay services.How can I pay bills online and why is Melio doing this? Any help would be appreciated.

Hi QBO Team/Community, I'm reaching out for support, one of my clients needs to be able to sync QuickBooks Online to Datev as it is the only accounting system approved in Germany.Is this possible?Here is the website for Datevhttps://www.datev.com/datev-international/germany/Thanks! Jay

We prepare Estimates and when I go to invoice the customer it will pop up and ask if I want to covert the estimate to an invoice, and I do.  But even after it is invoiced it will still pop up.  Is there a way that once I convert the Estimate to an Invoice that it will not pop up as an open Estimate?  And if so, is there a report that I could run that would show how many Estimates were converted to Invoices? Thank you. 

When editing Items mapped COGS Accounts;  Should I be concerned about POSSIBLE data corruption issues if I edit Items that have a lot of history? Specifically, we want to edit the mapped COGS Accounts for 20 Inventory Items (they're subaccounts, so no major financial/tax concerns).  The Item history report shows theres 1700 line items that would be affected by us doing such an edit.... anyone have experience with possible issues with such an edit?  I called Intuit and spoke with 2 different reps who could not provide any answers.

With the New Invoices why does it erase the total amount on the bottom when I try and send/print

Hello,  I'm at my limit for List Entries (10,000) and about to Condense my Company File to make room for more.  Is there a way, after I condense, to see how many list entries I have used and how many are available moving forward? Thanks.

Buen DíaTengo una duda estimados, clasifique un pago hecho en linea usando una tarjeta de crédito como pago en linea, al visualizarlo en el split de expenses veo que aparece el monto -350, es decir en negativo a que se debe que aparece así ?como puedo hacer para que no aparezca en forma negativa y afecte mis asientos contables.

Hello, when I am searching my chart of accounts, I can not seem to get the search function to search in the split deposits. So if I have multiple deposits from various customers, it does not come up when doing the filter search of the chart of accounts. When using the magnifying glass to search for a customer deposit that is in a split deposit, it does not show up nor with the customer profile. The split deposit seems to make deposits from customer disappear when trying to search for them.

Hello Quickbook community! I am using QuickBooks Online and printing voucher checking. The checks were misaligning, so I cut quarter inch of the top of paper, and the checks aligned perfectly. Now, the checks are not aligning, and I have cut the check paper. And I was wondering, if anyone had suggestions how to realign the cut check paper.  Thanks so much! 

Buenas tardes Estimada comunidad donde puedo encontrar una especie de descripción de todas las cuentas y que me muestre la descripción como la imagen:   

In the past few days, I'm not receiving the one time password from Quickbooks for the accountant's copy.  Also, others are trying to send the accountant's copy and I'm not receiving their email.  Is Quickbooks having issues?  

When we are connecting to the shared file, it has long connecting times if it connects at all, sometimes an error saying something along the lines of "not enough space to update file or the file is corrupt" and then Quickbooks Desktop closes. We have 4 computers that use the shared file, 2 of the computers are having the issues regularly, and one of them is just the long connection times. The main computer has no issues at all.

Original commenter did not share additional details

I currently have Quickbooks Premier Professional Services Edition 2018 installed. I was previously able to create new To Do tasks, but this feature no longer works. When I attempt to save a new To Do task, an error dialog displays on screen (see attached screenshot). I updated to the latest version of Quickbooks, but that did not fix the problem. I also tried populating the various fields on the entry form in different ways, but the same error always displayed when I tried to save the new To Do task.   

what is latest version of idp?

We have a customer that has 13 invoices past due. We have been adding late fees every month. Now they are wanting me to send them a separate invoice for the late fees with a new invoice number. That would be a new invoice just for a late fee on a separate invoice. They state their accounting system doesn't allow them to change the amount on an invoice so they need a new invoice number. This seems ridiculous. Has anyone else have this issue? Thanks, K 

Quickbooks currency conversion does not seems to align with others. When we divide 1/132.80 in others it will be 0.00753012 but quickbooks using 0.0075301 (stripping eighth digit - 2 in this case). Is anyone have any workaround on this issue? We could not reconcile the account with bank due to this issue.

Hello. I have QB Desktop 2022 Pro Plus and I have been told that I have a corrupt company file. After months of talking to several QB support people, my case was moved up and I sent the company file off to QB to be repaired. After 3 weeks they said it was done, walked me through the upload and closed the file. It is still having problems, so my question is, if I open another company (and start entering information so that I can mirror both for a while before I close out the old one,) as long as I don't upload or copy anything from the original company, will the new company be safe from the "corruption?" Is it a company issue or a QB issue and any company I have will be corrupt?

I have more unapplied customer payments and credits and i want batch option to solve all at once instead of solving one by one. Please help!