Payments

do card-invoiced rate pass the charge of taking credit cards or venmo on to the customer vs using the card-keyed rate? and whats the difference between card-invoiced rate vs card-keyed rate?

I received an email from Inuit/QuickBooks Money stating that a vendor's payment is on its way and to sign up and connect to get access.  When I sign in it tell me: "You can't add QuickBooks Money to Yuridia Pena with your existing subscription. Try another company or contact customer support for help" Please advise.  Thank you. -Yuridia 

I'm hoping someone in the community has dealt with this issue and has some advice. We have Quickbooks online and had sent out a number of vendor payments successfully. Then in late October, we tried making two $25,000 payments to a vendor that came back with a bank error. I found this odd because we successfully paid this vendor with the same information via Chase. I had a third payment scheduled for this vendor but cancelled it after seeing those failed payments. All in all, Intuit took $75,000 from our bank account. All of this occurred between Nov. 1-3rd. We still don't have the money back in our bank account, and I have spent 10+ hours with customer service. My last attempt to deal with this was a week ago, and I spent 4 hours on the phone with customer service and didn't get a resolution. I have been told by one agent that $25000 was "released" on the 17th but they don't know what is happening with the other two $25K payments. Another rep told me they were all "released" on the 16

Hello- I receive perks from Home Depot and Lowes for spending at these vendors.  These perks are usually given to me as free gift cards to use at the vendor.  How do I record these when I get them and then how do I record them when I use them? I'm using Quickbooks Desktop Premier 2018 Contractor Edition Thanks!

When I try to receive payment from a customer using an echeck with Quickbooks Online, the transaction fails immediately with the message "The transaction was declined because the bank account is incorrect, or there is a security concern".  It shows up on the Quickbooks Payments transaction report as Status:Declined and Response:Transaction Declined.  I know the routing and account numbers are correct because we've processed payments before.  I've also tried using a completely different account owned by the same customer and the error is the same.  The customer says that his bank never even saw the attempt.  Please help!

Words can't express the disdain I have for your phone support!!! QB notifies me of a dispute today from a sales charge 4/8 and told me I had to reply today. I checked with my client for the sale and it's not  even a dispute!!! QB says they are going to debit my bank account of hold back funds for $1500 and I made 5 calls to VIP line today...only got through to merchant services twice. Once I was on phone 30 minutes and rep promised to call me back if we lost connection. Of course we lost connection and she never called back. Thanks Laurie!! Last call I made ay 8:51PM Eastern, it took the rep 7 minutes to verify me, then she acted as go-between between me and merchant services. As soon as it hit 9pm, she said merchant services hung up and I had to call tomorrow!!! WHAT A JOKE OF A COMPANY. TO THINK YOU HANDLE FINANCES...YOU SHOULDN'T BE ALLOWED TO EMPTY TRASH CANS!!!! I want a manager to call me tomorrow to get my files backed up and transferred to me so I can cancel anything I hav

How do I fix a negative amount in a payables account? I have a client paying sales taxes a couple times a year. They DO NOT track the 'payables' as they go. They just pay whatever taxes are due when the time comes, but they've been putting it to the 'sales tax payable' account, which results in a negative balance. What do I need to do to fix this? Thanks!

Using enterprise.  We want to accept payments thru invoices.  I'm confused on some of the steps.  When payments are received into the bank account.  How do they show up?  As individual transactions or one lump sum?  How do I know who the payments are from to apply them to the invoices?  My bank does not offer bank feed.  In fact in 20+ years of using Quickbooks we've never had a bank that offered bank feed.  The current bank did tell me they offered a download of my banking that I could import to quickbooks for reconciling but it sounded a little odd and they didn't really know much about it.  Does anyone have some personal experience they can help with?  

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My mark-up amounts are showing on my invoices to customers and of course I don't want that. How do I change that?

We mailed a check out to our vendor through our bank's "bill pay" service.The check was lost in the mail and the bank sent us a refund for the amount.How can I record this check without counting it as income or crediting the vendor who we originally sent it to?

Hello! I have a couple of auto sales receipts that were refunded within 2-days of running the card - how do I record the refunds in Quickbooks? The sales receipts just show $0.00 in my deposit causing it to not balance. Thank you! 

I have a number of customers that are now inactive and want to set them as inactive to reduce the size of my customer list. When I try to make them inactive, a number result in a message that there are "unbilled billable expenses".  A quick look at my "unbilled income" shows a number of entries from 2006 to 2011 (likely entered using Quickbooks Desktop).  These all appear to be errors (they are regular expenses, not billable) and I want to get rid of them.  The option to "delete" is greyed out, and the only action is to create an invoice which isn't correct (I want to close them). How do I get rid of them? How do I get rid of these

I'm not sure whether or not this is the right place to post this, but I just wanted to post my frustration and disappointment that QuickBooks Online Payments is now forcing those of us who were grandfathered into the flat-fee $0.50 2-business-day ACH payments to now take the 1% fee next-day plan for all payments instead (click here for details)  Granted, the processing fee is still capped at $10 per transaction, but pretty much all of our company's invoices/payments are over $1,000, so that basically means our ACH transaction fees will be going from $0.50 to $10--that'll be a 20x increase for ours and other companies who were on the $.50 ACH plan.  The low-cost flat-rate ACH payment fees were one of the main appeals to QBO and QuickBooks when I signed up with them years ago, and now they're taking it away.  While there are many things I like about QBO, experience after experience makes it clear to me this company is far more focused on milking their customers for ev

Hi, Could you please advise which options can we offer to our corporate customers to make payments apart from a wire transfer or making a credit card payment? I can see two options in theEdit payment methods after an invoice is created (cards and bank transfers). I was wondering if there are any other ways to collect payments from our customers? Also, will there be any extra charges for accepting credit card payments from our customers? Thank you 

how to receive a payment and send a receipt with an actual balance in QB's online

I am seeking a solution to activate the payment types CC (Credit Card) and Bank Transfer in QuickBooks Online. Currently, I have not been able to identify a method for incorporating these options into new invoices. Could someone provide guidance on how to enable these payment options for future invoices?

I have a PayPal account in CAD. On the statement, the account accepts both USD, CAD and THB. The statement doesn't really match the QBO charts. How do I make sure that all transactions are accounted for in CAD? Thank you.

I paid two invoice payments though bill pay.  One was in November and used Melio. The other was in December and used QBO bill pay.  Both payments were debited from my bank account, but the vendor did not credit me.  They are asking for payment advice.  (The vendor is a large company and I've sent many payments to them.  This is the first time I've had an issue.)What can I send them as proof of payment?

Can I use vendor direct deposit for vendors that are not 1099? Thanks. 

First off I would like to say that Intuit's rollout of the New Online Bill Pay was abysmal. They did not train their support staff or even mention the change because it took me multiple calls and days to even get an a representative to acknowledge the upcoming change. They all kept trying to route me to bill.com.  Secondly, there were known issues with signing up for the new bill pay that the Support staff did not know or made aware of. I spent 2 hours troubleshooting something that was just broken. Third, they did not provide anywhere near enough information about their product and honestly...it feels like half-baked alpha release.  If you're going to replace your primary integration with Bill.com, at least make sure your replacement is someone comparable. There are so many things wrong with the service but the main issue being I can't pay one (1) vendor for multiple bills, I have make multiple payment for each bill. Even if you have the Premium Tier plan, it

We have a mechanic shop. On the invoice, we charge 6% of the shop labor total for shop supplies. The invoice also has parts. How can I calculate the shop supplies automatically on just the labor and not the parts?

Hello. I made a payment to a vendor via bill.com and they issued and sent a check.The vendor did not cash the check after 90 days and the money was returned into my bank account.Bill.com automatically did a journal entry in QB byDr Bank  Cr Bill.com Money Out Clearingresulting in a credit balance in the Bill.com Money Out Clearing nowHow do I move this returned payment back into my vendor account? Right now my vendor account account is showing a zero balance. The initial bill and the payment that was made. I need to show that the payment was returned and that we still owe this vendor that amount.

I entered a contractor's bank account information incorrectly in QB.  The direct deposit payment was rejected by the bank.  I updated the bank account and resent the payment which did go through.  However, the original transaction is still waiting to be categorized in QB and is showing as a payment to the contractor.  How do I void so that the transaction is not in the contractor's payment history? l

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