QuickBooks Q&A

Hello,  Quickbooks is not withholding or accruing the correct amount for the Maine PFML program.  The rate should be .05% (1/2 of 1%) but QBs is calculating the amounts as .005%.  This is resulting in significant UNDERWITHHOLDING on the employee checks that will have to be made up on future check. I confirmed that the employee rate is correct on the Payroll Item list. Is anyone else having this problem?  Have you found a solution? Thanks!

We did not purchase trucks.  We did a guy a favor and put quite completed his jobs for his customers and he gave us trucks and some office supplies.  I have all of the asset accounts added, just not sure if I should put the blue book value in as the "opening balance" or if I should do it another way please help.  Thank you

Hi,I have Quick books desktop 2020 pro version. I am wanting to use the advanced inventory featured but it is grayed out.  What can I do to fix that problem?

Hi there,  I have Quickbooks Online and my Business Partner accidentally occasionally uses his personal card to pay for business expenses, but still uploads the receipts via Snap Receipts (on the app), but I obviously can't match them to our business bank account.  I review them in receipts and use 'Owner's Equity' as the bank/credit account and allocate them to the correct expense account (i.e Travel Expenses) but then when I get to 'create expense' it says: Something's not quite rightYou need to select a different type of account for this transaction. I assume because I am using an equity account instead of a credit/bank account?  I have in the past, downloaded the receipt, created a journal entry and then uploaded the receipt to that instead, however this is quite time consuming if there are a few transactions. Is there an easier/quicker way to do it straight from the review receipts section?  Thanks, Michelle 

I filed my W2 and did not have Quickbook file automatically for me.  I can not find where to print my W-3 I need to file.  I have paused my Quickbooks account because my business is closed however I was able to print all other year end tax info.  Can you help?   

Hello,I have QB Desktop for Mac. I have QB set up to track both personal and business expenses on the same P&L. I use the account types "other" to keep the personal expenses on the bottom of the P&L. I am running into trouble with a reimbursement for a credit card charge made with one of the personal credit cards. The personal credit card balance was paid with the personal checking account. Later, funds were transferred from the business checking account into the personal checking account to cover a portion of the expense, which is deductible by the company. If I categorize the transfer from the business checking as "meals and entertainment" it does not reflect on the balance of the personal checking account. If I transfer the money directly to personal checking the balance for both accounts is correct but there seems to be no way now to categorize the purchase on the P&L. In summary, it seems there is no way to have a reimbursement transfer between checking accounts r

Is there no longer any way to Import my budget into QuickBooks Enterprise 2024?I feel like I've wasted an entire day trying to get the budget to import!

The update button is missing from my banking tab and has been for a couple of weeks.  It seems to update automatically about once a day, but it isn't catching the most recently available data which is just annoying.  I reported it to Intuit and they said they were working on it, but it doesn't seem like it should be taking this long.  Is anyone else having this issue?

When I send an email to my client, the PDF invoices are not attaching to it.

Why aren't the End Users receiving QuickBooks Online Technical Support Surveys anymore? I used to receive a survey every time I spoke with a QuickBooks Online Technical Support person, but not anymore. 

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I am requesting a meeting with the President/CEO of QuickBooks Online/Intuit.  How can this happen? I will fly out to Mountain View, if needed. As a 1992 QuickBooks Veteran, I am 1000000000000000% Disappointed with QuickBooks Online and would like to meet with the Senior Leadership of QuickBooks Online/Intuit.  I want to share my logs detailing my experience with QuickBooks Online.  Hopefully, gain some insight into their justification for the poor performance of QuickBooks Online!  

Is anyone else experiencing the glitch of being logged out of QBO when clicking on an old invoice or attempting to create a new invoice?  Started occurring for us around 2:25pm central time With daily invoicing underway we need this glitch fixed asap.  We've replicated the issue in 3 browers - Chrome, Edge and Firefox so it is an Intuit issue not a browser issue 

Quickbooks online has been having issues with banking transactions for over 3 years now (Square App) It went totally down for us just before Christmas.  Have been told that there's a known issue and we would be notified when it was resolved.   I have not been able to use the program for almost a month.  I have not been able to stop the monthly debit for the program either.  Is anyone else experiencing the same issues or is it just us?

I have customers missing from the customer list.  I've activated all the customers, it seems.  They just have disappeared - and the invoices I sent to them.Where are they hiding?Do they just go away?

I'm trying to start submitting my tax forms online instead of printing/mailing them.  I have received a TCC # from the IRS, but when I am about to submit the form electronically through QB, it's asking for a 10-digit code.  Is this the 10-digit PIN I received from the IRS when I set up the Designated Official for the business entity (through the SSA's BSO) - or am I supposed to wait on another code from QB or somewhere else?  Any help would be appreciated.

Has anyone in Alabama processed 2024 W2s yet using QuickBooks Enterprise Solutions (desktop)? I can NOT determine how the amount of EX OT Wages in Box 14 was calculated because it does NOT equal the total Overtime (x1.5) hourly wages paid 1/1/24-12/31/24 per the Payroll Summary. Further, I am unable to reconcile state wages in Box 16...likely because of this same issue. Thanks in advance for any feedback or solutions on this issue. 

Today, the Online Payroll System added a "Pay Schedule" to our Payroll Records WITHOUT permission.  I used to be able to delete pay schedules, but not since they updated the software.  Now, I have to be burdened with calling the HORRIBLE Tech Support to remove items. I spoke with five (5) different Online Payroll support reps who could not remove the "System" generated "Pay Schedule."  After going round and round with them, the 1st Tier 2 support rep ended the support claiming all of the Tier 3 techs were in a meeting, so they couldn't provide support.  They were the only ones who could fix the problem.  The 2nd Tier 2 support rep blatantly LIED claiming the "system" generated "Pay Schedule" had been used, so they couldn't delete it or make it inactive.  When asked to state which employees it was used on, the Support Reps ended the call.   For the record, the "system" generated Pay Schedule has NEVER been used! As of 01/16/25, after 6 hours

Is anyone else having an issue with estimates? When I attempt to create a new estimate or open an existing one I'm prompted to sign in again. This happened on several browsers from different computers.  Does Intuit have an idea that this is an issue or not? There's no way to speak to an actual person so I'm not sure what to do next. 

If an employee is terminated, will they still be able to access their Workforce account, particularly for when W-2s are issued? Thanks!

I recently encountered this scenario and, given its complexities, wanted to share the solution. An occasional situation for nonprofit organizations is receipt of donations that include a non-cash donation of credit against a future bill.  One example might be an event center that provides a credit that may be applied against a future event that it hosts or caters.  In this situation, the nonprofit would like to meet the following objectives in recording this complete set of transactions. Objectives Invoice the donor.“Receive” the donation by applying credit to future bill.Close the invoice.Capture the non-cash donation in Quickbooks as an in-kind donation.Capture the full expense, excluding application of credit, to an appropriate expense account.After applying credit, make payment of the net amount to the billing organization (which happens to be the same organization that donated the credit). Complexities of this situation The organization is both a

When trying to add a square credit transaction to QB Online, I get this error:ErrorWe couldn't Add the transaction(s) due to "Select an account for this transaction.". Try again later.Cannot find any guidance for how to solve this error and get transaction to post.All credit transactions BEFORE this one posted with no problem and all credit transactions AFTER this one are posting fine.Need help to get this issue resolved.  Any suggestions?

In QuickBooks Desktop Enhanced Payroll the auto-saved W3/W2 file opens as a blank pdf.I know it was created, I printed it, but when trying to open it again it is blank. Where did the info go?

hi allWe had been going strong with our non-profit and quickbooks desktop but knew we would have to transition sooner are later. Jump to January and with a half price offer, we bit. We were promised the world - initially told everything would transition with data migration. We were told our assisted payroll would have an equivalent in online.  We did the data migration and realized that payroll did not migrate over. Everything else seemed ok but now there is a huge discrepancy between the balance sheets, reports that were printed from last year so that we can give to our bank to get a loan for an upcoming renovation.  All of this being said, we have not been unable to find 1 person in quickbooks who can help us. We get referred to data migration, then to desktop, then to online. Does anyone have any suggestions on where to start to get help? We have been paying for both desktop, payroll and online since January now. We are super busy so finding time to reach out to support wh

The bank is Axos. The url is wrong.