QuickBooks Q&A
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It allows me to select the bank account but then when I go to submit the request it comes up with a quickbooks error message
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I have had nothing but issues since upgrading my account. All of my previous invoices have not migrated through and my logo and payment details are not showing on my invoices. I also am unable to select a payment option when trying to raise invoices. I have 2 support tickets open, and they have been open for about a month now with no communication from QB. I contacted QB last week for an update and was told my cases have been escalated yet there has been no update this week. I explained that I would have to consider different applications as it is affecting my business, and I was told that QB would respect my decision to go elsewhere with absolutely no reassurance that the issues would be sorted. It seems that QB would rather lose customers than fix the ongoing issues. I was advised to upgrade to QB online, but that the currently missing data would not be able to be recovered, and I have no faith that it wouldn’t just happen again! You would like to think that they would understand the
We are a charity with differnt funding streams - is there a way to set up budgets for each different fund which will then feed into a main budget?
I have installed the app on my iPhone and all set up but there is no print option witch I have a lot of customers that want paper invoices so if there is no way to print with this app then I would like a full refund
After a problem with Core Payroll last month where FPS was not sending, I have noticed that this month I have yet to receive the auto email that Payroll has been run. Usually by this time of the month I have received the email. I have checked that Auto payroll is on, which it is, and the employee is subscribed, which they are, following help page suggestions in the help section. Is this another problem with Payroll caused by last months update and repair after the FPS error, or is this another fault. What else is there to check to make sure that auto payroll is running as it should.
My account shows a bank connection issue in red on the app and when I click it shows 3 bank accounts although only 1 is correct and being used. When I try to delete the other 2 it says I’ll lose any existing transactions. Is this the case? I don’t know why it’s showing 3 as I’ve only ever linked 1 but don’t want to lose the info which would effect my accounts.
Screenshots are available on request. Can't seem to find any indication of a Cash account via the web browser and no way to access it via the iOS app either. Tried deleting the app and reinstalling with no luck.
I have submitted a pay run to HMRC but it is incorrect. I know how to unlock and delete a pay run but does that update with HMRC once I delete it within QBO
using payroll advance
Remove supplier details?
I use a database for raising invoices for our workshop, and these need to be imported into QBO, we were using Sage, but we've now changed to QBO. Yesterday I imported one invoice, there was issues - I'd exported the wrong field, but I corrected the issues within QBO, but the main point is QBO recognised the customer, and the import completed. Today I've updated my export, and tried another, but QBO refuses to recognise the customer, saying that it does not exist, when it does! I've not blanked out any information in the above screenshot, I've actually deleted all other customer details and saved it, so the customer is literally just named AUT003 (where is the account number field?????), but it still fails. The one I did yesterday had the account number as the first name which is how I initially had this one setup, and I did not have this problem, so why am I having it today?
I regularly create a CSV file of invoices to import into Quickbooks online. However, every single time I do this import I have to manually set the date format of the Invoice Date column, and manually choose Inclusive of Tax or Exclusive of Tax against the column Item Amount.Is there a way to specify within the CSV the format of these fields?
So can I have two income streams in the one QB company? And will MTD for income tax happen automatically from April 2026?
Hi I have a client who does their own bookkeeping but uses me for software support. They set up a credit card account as a bank account (instead of a credit card account) a couple years back now and are only just running into this issue. They have received refunds from suppliers on the credit card and aren't sure how to enter them. I originally thought entering them as a credit note but then they can't be reconciled off. Not sure what other options there are in QuickBooks or maybe I'm missing something glaringly obvious!
